Job summary
Were excited to be opening a brand-new Children and Young Peoples Safe Haven in Newcastle and Gateshead City Centres in February 2026, a warm, welcoming space where young people can get immediate support during times of mental health distress. This innovative service is a partnership between Everyturn Mental Health-Streetwise, and Children North East, and were looking for a passionate Senior Mental Health Support Worker to help co-ordinate and delivery this services.
Your employer will be Everyturn Mental Health (working in partnership with Streetwise & Children North East).
This is a part-time job (up to 22.5 hours per week, mostly weekend and evening work). Enhancements paid for evenings, weekends and bank holidays. This is a fixed term role for 18 months, with provision for 24 months.
Main duties of the job
As a Senior Mental Health Support Worker, youll provide safe, welcoming, and effective support to young people both in-person and online. Youll work closely with the Team Lead to coordinate projects, provide peer support to the delivery team, and ensure high-quality outcomes for the young people who access the service.
This is a fantastic opportunity to make a real difference for young people in crisis while developing your skills in a pioneering new service.
About us
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
- Enhanced pension
- Wage stream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQAI+; Minoritised Communities; Menopause and Neurodivergent Communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies.
Job description
Job responsibilities
- Support young people accessing the CYP Safe Haven in line with
service specifications and operating procedures.
- Provide a safe, welcoming environment in person and online, using
de-escalation, active listening, and calm communication.
- Work 1:1 with young people to develop skills, confidence, and
knowledge to manage their mental health, liaising with external
services as needed.
- Co-produce safety plans with young people and provide guidance
or signposting on mental health, relationships, identity, emotional
regulation, self-harm, and other relevant issues.
- Maintain up-to-date knowledge of referral pathways and engage
with relevant stakeholders including parents and carers.
- Support the Team Lead with project coordination, including rotas,
peer supervision, and reporting.
- Provide guidance and support to the delivery team in day-to-day
service delivery.
- Keep accurate and up-to-date records in line with organisational
policies.
- Engage young people and families to gather feedback and explore
experiences of the service.
- Support active participation to ensure young peoples views
influence service provision and development.
- Contribute to monitoring and evaluation reports, capturing
feedback, quotes, and images from young people where
appropriate.
- Respond to and report safeguarding concerns in line with
Everyturn/Children North East policy, promoting a positive
safeguarding culture.
- Develop skills through supervision, appraisal, and training; work
autonomously and manage workload effectively.
- Ensure safe and proper use of equipment and resources,
completing required risk assessments.
- Work within organisational policies and procedures, including risk
assessment, health & safety, safeguarding, and confidentiality.
- Contribute to monitoring and evaluation to ensure service
outcomes are met.
- Promote equality, accessibility, and a welcoming environment for all
young people.
- Attend and contribute to supervision, team meetings, and other
collaborative activities.
- Comply with statutory health and safety duties and organisational
arrangements.
- Undertake additional duties as required, compatible with the role
and responsibilities.
Job description
Job responsibilities
- Support young people accessing the CYP Safe Haven in line with
service specifications and operating procedures.
- Provide a safe, welcoming environment in person and online, using
de-escalation, active listening, and calm communication.
- Work 1:1 with young people to develop skills, confidence, and
knowledge to manage their mental health, liaising with external
services as needed.
- Co-produce safety plans with young people and provide guidance
or signposting on mental health, relationships, identity, emotional
regulation, self-harm, and other relevant issues.
- Maintain up-to-date knowledge of referral pathways and engage
with relevant stakeholders including parents and carers.
- Support the Team Lead with project coordination, including rotas,
peer supervision, and reporting.
- Provide guidance and support to the delivery team in day-to-day
service delivery.
- Keep accurate and up-to-date records in line with organisational
policies.
- Engage young people and families to gather feedback and explore
experiences of the service.
- Support active participation to ensure young peoples views
influence service provision and development.
- Contribute to monitoring and evaluation reports, capturing
feedback, quotes, and images from young people where
appropriate.
- Respond to and report safeguarding concerns in line with
Everyturn/Children North East policy, promoting a positive
safeguarding culture.
- Develop skills through supervision, appraisal, and training; work
autonomously and manage workload effectively.
- Ensure safe and proper use of equipment and resources,
completing required risk assessments.
- Work within organisational policies and procedures, including risk
assessment, health & safety, safeguarding, and confidentiality.
- Contribute to monitoring and evaluation to ensure service
outcomes are met.
- Promote equality, accessibility, and a welcoming environment for all
young people.
- Attend and contribute to supervision, team meetings, and other
collaborative activities.
- Comply with statutory health and safety duties and organisational
arrangements.
- Undertake additional duties as required, compatible with the role
and responsibilities.
Person Specification
Knowledge and Skills
Essential
- Knowledge of issues affecting young peoples mental health and wellbeing.
- Ability to triage referrals, assess need, and support coordination of referral pathways.
- Ability to inspire, motivate, and empower young people, and assess their needs.
- Knowledge of therapeutic interventions for young people experiencing mental health distress.
- Knowledge of onward referral pathways for children and young people in distress.
- Awareness of safeguarding procedures and responsibilities; training provided in line with Children North East/Everyturn policies.
- Ability to work autonomously, prioritise and manage workload efficiently.
- Ability to use supervision effectively and develop reflective practice.
- Ability to form positive working relationships with young people, colleagues, and other professionals.
- Ability to work under pressure and in a challenging, changing environment.
- Ability to keep accurate records and complete monitoring and evaluation within deadlines.
- Ability to work within confidentiality and manage information according to legislation, policy, and best practice.
- Ability to accurately input and extract data from electronic case management systems.
- Excellent verbal and written communication skills.
- Willingness to undergo further training and development.
- Flexibility to work evenings and weekends as required.
- Commitment to the values, aims, and objectives of Children North East and Everyturn.
Experience
Essential
- Minimum of 2 years experience working with people experiencing mental health difficulties, including SEND or neurodivergence.
- Experience working in a team and contributing to peer supervision.
Desirable
- Experience working with children and young people experiencing mental health difficulties in education, social care, or youth work settings, including SEND or neurodivergence.
- Experience working with underserved communities, e.g., looked after children, LGBTQ+ young people, those living in poverty, or other minoritised groups.
Qualifications
Essential
- Relevant qualification in work with children and young people (minimum diploma level) or above.
Desirable
- Youth, early years, or family work-related qualification level 2 or above.
Person Specification
Knowledge and Skills
Essential
- Knowledge of issues affecting young peoples mental health and wellbeing.
- Ability to triage referrals, assess need, and support coordination of referral pathways.
- Ability to inspire, motivate, and empower young people, and assess their needs.
- Knowledge of therapeutic interventions for young people experiencing mental health distress.
- Knowledge of onward referral pathways for children and young people in distress.
- Awareness of safeguarding procedures and responsibilities; training provided in line with Children North East/Everyturn policies.
- Ability to work autonomously, prioritise and manage workload efficiently.
- Ability to use supervision effectively and develop reflective practice.
- Ability to form positive working relationships with young people, colleagues, and other professionals.
- Ability to work under pressure and in a challenging, changing environment.
- Ability to keep accurate records and complete monitoring and evaluation within deadlines.
- Ability to work within confidentiality and manage information according to legislation, policy, and best practice.
- Ability to accurately input and extract data from electronic case management systems.
- Excellent verbal and written communication skills.
- Willingness to undergo further training and development.
- Flexibility to work evenings and weekends as required.
- Commitment to the values, aims, and objectives of Children North East and Everyturn.
Experience
Essential
- Minimum of 2 years experience working with people experiencing mental health difficulties, including SEND or neurodivergence.
- Experience working in a team and contributing to peer supervision.
Desirable
- Experience working with children and young people experiencing mental health difficulties in education, social care, or youth work settings, including SEND or neurodivergence.
- Experience working with underserved communities, e.g., looked after children, LGBTQ+ young people, those living in poverty, or other minoritised groups.
Qualifications
Essential
- Relevant qualification in work with children and young people (minimum diploma level) or above.
Desirable
- Youth, early years, or family work-related qualification level 2 or above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
