Step 3 Operational Lead (Talking Therapies)

Job description

Job responsibilities

Were seeking a motivated and skilledStep 3 Operational Lead to oversee our team of qualified, trainee, and Senior High Intensity Therapists for our NHS Wirral Taking Therapies Service.

In this pivotal role, youll support the day-to-day running of the service, ensuring strong recovery outcomes, clear pathway alignment, and the effective use of data to drive performance. Youll work hand-in-hand with the Clinical Lead and Service Lead, sharing responsibility for key operational and clinical management duties such as recruitment, supervision, line management, and performance oversight.

Key Responsibilities:

• Lead the successful delivery of Step 3 within a Talking Therapies Service.
• Provide monthly line management, supervision, and support for Senior HITs and HITs, ensuring performance, training, and development needs are met.
• Monitor service performance through audits, reports, KPIs, and waiting list management.
• Ensure pathway alignment and fidelity to the services clinical model.
• Work closely with Clinical and Service Leads to address performance, outcomes, and service improvements.
• Facilitate team meetings, peer skills groups, and contribute to teaching, training, and staff development.
• Act as first point of contact for incident investigations, applying root cause analysis and sharing lessons learned.
• Support trainee therapists in partnership with universities, providing induction, supervision, and guidance throughout their placements.
• Maintain a small clinical caseload to support operational delivery and uphold clinical standards.
• Build effective relationships with professionals and stakeholders to support service delivery.
• Undertake additional duties as required to meet organisational needs.

About you:

We would love to hear from you if you possess the following:

• Qualifications & Knowledge: Accredited High Intensity Practitioner with a recognised Talking Therapies qualification (BABCP, BACP, IPT, DIT, or CFD). Strong knowledge of Step 3 interventions, the Talking Therapies model, and national KPIs.
• Experience: Proven track record of managing teams and HR responsibilities, conducting clinical/operational audits, providing clinical supervision, and supporting robust risk management.
• Skills: Confident in using outcome measures, analysing and presenting clinical data, and proficient in IT systems. Excellent judgement, decision-making, and time management skills.
• Attributes: Enthusiastic, motivated, able to manage a high workload under pressure, committed to CPD, and capable of working independently or collaboratively while fostering positive relationships.
• Values & Behaviour: Respects confidentiality, autonomy, and diversity. Demonstrates commitment to organisational values, promoting a culture of compassion, accountability, respect, excellence, and innovation.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Smartclinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQI+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Person Specification

Qualifications

Essential

• Qualifications & Knowledge: Accredited High Intensity Practitioner with a recognised Talking Therapies qualification (BABCP, BACP, IPT, DIT, or CFD). Strong knowledge of Step 3 interventions, the Talking Therapies model, and national KPIs.

Experience

Essential

• Experience: Proven track record of managing teams and HR responsibilities, conducting clinical/operational audits, providing clinical supervision, and supporting robust risk management.
• Skills: Confident in using outcome measures, analysing and presenting clinical data, and proficient in IT systems. Excellent judgement, decision-making, and time management skills.
• Attributes: Enthusiastic, motivated, able to manage a high workload under pressure, committed to CPD, and capable of working independently or collaboratively while fostering positive relationships.
• Values & Behaviour: Respects confidentiality, autonomy, and diversity. Demonstrates commitment to organisational values, promoting a culture of compassion, accountability, respect, excellence, and innovation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Everyturn Mental Health

Address

Unit 4-6

Woodside Business Park

Birkenhead

Merseyside

CH41 1EL

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)