Service Manager - Coalway Lane

Job description

Job responsibilities

We have an exciting opportunity for aService Manager to provide day-to-day management of Coalway Lane

About Coalway Lane

Coalway Lane is a 20 bed, purpose-built, 24-hour specialist Mental Health Rehabilitation and Recovery service in Swalwell, Gateshead. Our main purpose is to support people with complex mental health problems to live well and independently in the community. Coalway Lane work with people to understand and manage their mental health condition, as well as to develop and practice the skills which are important to live a satisfying life.

Our team of mental health nurses and support workers are passionate about what they do and we specifically select our staff not just for their skills, but for their personal qualities such as warmth, optimism, and a natural desire to help others.

Successful candidate will be leading a team of up to 10 Mental Health Staff Nurses and 10 Support Workers, and 2 x Clinical Team Leads.

This is an exciting time to join the team with the recent re-provision of 4 of our beds to accommodate short stays for people in mental health crisis. The aim is to work in partnership with the Crisis Resolution Home Treatment team, offering support to avoid a hospital admission.

We work in the least restrictive way and collaborate closely with the individual and other professionals to offer just enough support, so that people can take the risks they need to in order to reach their potential, flourish in life and transition into a community setting.

Facilities-wise, if you were to walk past the service, you probably wouldnt notice that they are CQC-registered nursing services. They are both groups of detached houses, with staff annexes nearby and the houses are fully furnished with all modern conveniences. Also all residents have their own key to the front door and to their bedroom.

About the role

As the Service Manager, you will:

• Manage the needs of residents and their carers to ensure delivery (inclusive of all required resident records) meets all relevant quality standards and is person centred, outcomes focussed and protective of individual service users dignity are at the core of the way Everyturn delivers services.
• Manage a team to ensure the effective and efficient deployment of resources to achieve agreed outcomes and targets.
• Monitor spending on agreed budget and achieve efficiencies where necessary to support financial sustainability in your area.
• Manage the residence including all audits, standards and investigations, to ensure a high quality and consistent service is delivered to residents.
• Manage the community and outreach offering including all audits, standards and investigations, to ensure a high quality and consistent service is delivered to residents.
• Horizon scan to ensure high quality standards and ensure evidence based best practice is in place.

About you

• NMC Registered Mental Health Professional
• Ability to hold CQC Registered Manager status
• Substantial experience of managing teams and associated HR processes
• Substantial experience of CQC and other governing bodies guidelines, assessments and requirements
• Substantial experience of meeting agreed performance targets
• Significant experience gained in a management role within a residential and/or community setting environment
• Substantial experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities
• Significant experience of managing budgets
• Significant experience of developing new processes / systems to improve working practice
• Significant experience gained working with those experiencing mental health related illness
• Demonstrable experience of complaints management
• Detailed understanding of controlled drugs
• Detailed understanding of residential properties
• Detailed understanding of community and outreach

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

Person Specification

Qualifications

Essential

• NMC Registered Mental Health Professional
• Ability to hold CQC Registered Manager status

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

Coalway Nursing Home

4 Coalway Lane North

Swalwell

Newcastle Upon Tyne

NE16 3EY

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)