Job summary
We're motivated by shared values as well as the knowledge that our work makes a real difference to people's lives. Because of our values and culture, we believe it's important to attract, develop and inspire our staff. We give our team lots of opportunities to grow and develop.
We are a Living Wage Employer and hold a Silver Award in the Defence Employer Recognition Scheme, awarded to employers who wish to pledge their intention to support the Armed Forces community. We are a Disability Confident Employer (Level 1) and have signed the charter as a Mindful Employer to support better mental health in the workplace. Also, we have committed to the ACEVO pledge to improve equality and diversity across the charity sector and the Menopause Workplace Pledge as we provide support and understanding for staff going through the menopause.
Main duties of the job
The Operations Managers responsibilities include line managing Advanced Practice Practitioners (APPs), Specialist Paramedic Critical Care (SPCCs), Advanced Paramedic Critical Care (APCCs) and HEMS Technical Crew Member Paramedic (HTCM-Ps) and assisting the Head of Operations and Head of Clinical Services in ensuring the safe and effective delivery of our service, training, simulation, competency assessment. They will also deputise for the Head of Operations in their absence.
Working 50% of their working time operationally, the Operations Manager will manage/roster their own clinical and management time to enable the effective delivery of the roles responsibilities, and supports/facilitates the rostering arrangements for the APPs, SPCCs, APCCs and HTCM-Ps.As an operational manager, the role will include working alone, sometimes as a solo clinician on a Critical Care Car.
The Operations Manager will hold 3 years' experience in a patient contact role post Professional Registration, with evidence of continual CPD and associated learning relating to HEMS and/or the pre-hospitalCritical Care environment. 1 year working in a Helicopter Emergency Medical Services is desirable. Candidates must hold a full UK driving licence with a C1 entitlement and a maximum of 3 penalty points, alongside a level 3 certificate in Emergency Driving Response (CERAD) or accredited NHS blue light driving qualification.
About us
Working within our Just Culture, the Operations Manager will through their actions and leadership work to ensure the safety of the public, our patients, colleagues Critical Care Cars and helicopters.
- Hours: 38 hours per week
- Leave:251 hours inclusive of bank holidays, pro rata, increasing with length of service
- Pension:NHS Pension Scheme
- Sickness:2 weeks full and 2 weeks half pay with less than 6 months service4 weeks full and 4 weeks half pay from 6 12 months service26 weeks full and 26 weeks half pay from 12 months service onwards
- Other Benefits:Visit the DAA website for a full list of the benefits we offer our employees
Job description
Job responsibilities
To apply for this role, visit our website at www.daat.org
KEY RESPONSIBILITIES, DUTIES, SKILLS AND
EXPERIENCE
Communications
and relationships
-
Communicate and contextualise highly complex and highly
sensitive information
-
Maintain patient confidentiality whilst ensuring patient
treatment needs are met
-
Communicate reassurance and empathy in situations which are time
pressured and emotionally demanding
-
Manage conflict or opposing views sensitively but promptly to
ensure high quality patient care
-
Provide accurate written accounts of incidents when requested
-
Facilitate monthly 1-2-1 meetings with the staff they line
manage and complete accurate records of the meetings
-
Communicate and interact across DAA departments
- Be an ambassador for DAA, maintaining public relations and promoting the service
Knowledge and experience
-
3 years experience in a patient contact role post Professional
Registration, including:
-
1 year working in a Helicopter Emergency Medical Service (HEMS).
Detailed knowledge of current JRCALC Clinical Practice Guidelines is desirable
-
Evidence of current Continual Professional Development (CPD) with associated learning relating to the HEMS and/or the
pre-hospital Critical Care environment
-
Understanding of a wide range of work procedures and practices,
some of which are non-routine
-
Excellent working knowledge of CQCs Fundamental Standards and
Key Lines of Enquiries and their implication on clinician practice and the
obligations of DAATCL as a CQC Registered Independent Healthcare Provider
Training/Qualifications
-
Registered Healthcare Professional
- Civil Aviation Authority (CAA) / European Aviation Safety
Agency (EASA) HEMS Technical Crewmember. (HTC) Qualification, or successful
completion upon appointment
-
Maintains
clean Disclosure and Barring Service (DBS) certificate including adult and child Barring List
clearance
-
Full UK driving license with a maximum of 3 penalty points including
C1 entitlement
-
Hold a level 3 certificate in Emergency Driving Response (CREAD)
or accredited NHS blue light driving qualification
-
Good
IT skills including Microsoft Outlook, Excel and Teams
-
Willingness to undertake statutory training and any professional
development as deemed appropriate by the organisation
Planning and organisational skills
-
Plan and evaluate patient treatment, extrication and
transportation requirements
-
Plan a rolling 6-month schedule for 1-2-1s and non-clinical
review/competency assessments for the staff they line manage
-
Support/facilitate the rostering arrangements for the Paramedics
-
In collaboration with the Head of Operations, manage the annual leave requirements of
Paramedics
-
Assist with developing Performance Improvement Plans (PIPs) when
required to address performance issues
-
Plan and deliver education/information sessions for our team and
key stakeholders
-
Support the Head
of Operations in shaping the delivery of
the service
-
Support the Head
of Operations in developing
cross-departmental relationships
-
Develop relationships with suppliers of medical and operational
equipment and services
-
Identify and work with the patient services team identifying
service development opportunities
-
Systematically and objectively weighs evidence and considers
range of possibilities when solving problems
Creative and intellectual effort
-
Reflect and evaluate on operational challenges and consider
alternative strategic options
-
Production of reports based on a variety of complex information
-
Identify own CPD requirements and ensure maintenance of all
qualifications and competencies required
to undertake the role
Emotional effort
-
Frequent exposure to highly distressing and traumatic
circumstances
-
Requirement to treat and/or communicate with relatives of
severely injured or deceased patients
-
Hot debriefing of operational members of the team following their
participation in demanding or emotionally challenging incidents
-
Requirement
to support staff welfare during reviews and investigations
-
Participation in airbase visits from patients and their relatives
Physical skills and effort
-
Frequent requirement for the manual handling and movement of
patients including the use of specialised equipment
-
Frequent requirement for the use of fine motor skills during
patient treatment
-
As part
of holding HTC qualification, must maintain a valid
HTC Medical certification and meet the requirements of our randomised Drug and
Alcohol screening
-
Must be able to swim at least 200m
Accountability, autonomy and judgement
-
Accountable as a registered professional with their professional
registration body for upholding their Standards of conduct, performance and
ethics, Standards of proficiency and Standards for continuing professional
development
-
Accountable for maintaining the personal qualifications required
for the role
-
Accountable
for maintaining personal awareness of organisational communications, policies
and procedures to the level of providing support and guidance to the Patient
Services staff
-
Responsible
for a defined aspect of service delivery, which between the Operational Manager
team, includes: Infection Prevention and Control
lead, Named Safeguarding Professional and Medicines Management lead
-
Able
to work within data protection legislation, regulations and procedures
-
Able
to uphold the highest Infection Prevention & Control (IP&C) standards
- Oversee the ordering, storage, audit of medical and surgical consumables, management
of Clinical Waste and ensuring compliance with legislation and DAATCLs policy
and procedures
-
Autonomously review the performance of staff they line manage
and develop plans to address any deficiency in performance
-
Reviews
the clinical practice and clinical records of staff they line manager and
demonstrates sound judgement in considering where patient harm may have
occurred and discuss with the head of Clinical Services, and, where actual harm
is identified, notify the Operations Director in line with DAATCL Duty of
Candour procedures
-
Demonstrates
sound judgement on Safeguarding issues and when to report or escalate any
safeguarding concerns/areas of good practice to the Named Safeguarding
Professional
-
Demonstrates sound judgement to investigate non-clinical
incidents:
o
Investigate and produce root cause analysis
o
Refer/escalate where considered appropriate
Responsible for handling and operating medical and aircraft
equipment in accordance with training and procedures
-
Oversee the management of clinical waste
-
Oversee management of laundry, both clean and dirty
Financial, physical and information resources
-
Accurate completion of patient clinical records/clinical
database
-
Accurate recording of operational activity
-
Accurate completion of audit and compliance documentation
-
Accurately review the clinical documentation of the staff they
line manage to ensure:
o
Compliance against DAATCLs policy and procedures
o
Compliance with CQCs Fundamental Standards
o
Compliance with clinical competency recency/currency
requirements
o
Practice
is in accordance with the staff members approved DAATCL Scope of Practice and
formulary
-
Extrapolating from our clinical/activity database reports as
required
-
Responsible
for supporting the Head of Patient Services and Head
of Operations in maintaining the
maintenance and serviceability of medical devices and Critical Care Cars
Policy and service
-
Broad scope for developing
processes and procedures in relation to Patient Services
-
Monitor compliance of staff
with DAATCLs Policies and Procedures and the CQCs Fundamental Standards of
care
-
Actively participate within DAATCLs Clinical Governance
processes and ensure attendance meets requirement
-
Cascade learning points and decisions from Clinical Governance
sessions and Operations Committee to the Paramedics
-
Supports the Head of Operations and Head of Clinical Services in
organising clinical/equipment trials/evaluations
-
Supports the Flight Operations Director and Head of Operations in
defining the non-clinical training and simulation requirements of the clinical
team
-
Participate in reflection and learning within a team
environment, highlighting and sharing aspects where improvement can be made
-
Undertakes Quality Improvement, Research and Audit in relation
to the delivery of DAATCLs service and makes recommendation for improvements
-
Reviews/investigates Incidents and Near Misses to identify the facts
and root cause(s) and summarises findings within reports
-
Comply with DAATCLs Information Governance Policy and procedures
and the UK data protection legislation including the General Data Protection
Regulations
Working conditions
-
Works office hours and clinical shifts covering the full 24-hour
period, including weekends and Bank Holidays and during the hours of darkness
-
Works in confined spaces, high and low temperatures, as well as
adverse weather conditions such as rain and snow
- The post will involve responding as
a solo clinician to patients
Leadership and people
-
Deputises for the Head of Operations in their absence
-
Line Manages APPs, SPCC, APCCs and
HTCM-Ps and facilitates monthly
1-2-1 meetings with them, completing accurate records of the meetings
-
Liaising with the APP team, supports the staff they work with
operationally through the provision of Clinical Supervision
-
Mentors and supports APPs, SPCC, APCCs and HTCM-Ps
-
Requirement to lead an ad-hoc team at the scene of an incident,
including when they are the most experienced/senior clinician present
-
Provides positive support to all members of the Patient Services
team and ensures myths are busted and accurate representation of the
organisations Vision, Mission, Values and strategic direction
Job description
Job responsibilities
To apply for this role, visit our website at www.daat.org
KEY RESPONSIBILITIES, DUTIES, SKILLS AND
EXPERIENCE
Communications
and relationships
-
Communicate and contextualise highly complex and highly
sensitive information
-
Maintain patient confidentiality whilst ensuring patient
treatment needs are met
-
Communicate reassurance and empathy in situations which are time
pressured and emotionally demanding
-
Manage conflict or opposing views sensitively but promptly to
ensure high quality patient care
-
Provide accurate written accounts of incidents when requested
-
Facilitate monthly 1-2-1 meetings with the staff they line
manage and complete accurate records of the meetings
-
Communicate and interact across DAA departments
- Be an ambassador for DAA, maintaining public relations and promoting the service
Knowledge and experience
-
3 years experience in a patient contact role post Professional
Registration, including:
-
1 year working in a Helicopter Emergency Medical Service (HEMS).
Detailed knowledge of current JRCALC Clinical Practice Guidelines is desirable
-
Evidence of current Continual Professional Development (CPD) with associated learning relating to the HEMS and/or the
pre-hospital Critical Care environment
-
Understanding of a wide range of work procedures and practices,
some of which are non-routine
-
Excellent working knowledge of CQCs Fundamental Standards and
Key Lines of Enquiries and their implication on clinician practice and the
obligations of DAATCL as a CQC Registered Independent Healthcare Provider
Training/Qualifications
-
Registered Healthcare Professional
- Civil Aviation Authority (CAA) / European Aviation Safety
Agency (EASA) HEMS Technical Crewmember. (HTC) Qualification, or successful
completion upon appointment
-
Maintains
clean Disclosure and Barring Service (DBS) certificate including adult and child Barring List
clearance
-
Full UK driving license with a maximum of 3 penalty points including
C1 entitlement
-
Hold a level 3 certificate in Emergency Driving Response (CREAD)
or accredited NHS blue light driving qualification
-
Good
IT skills including Microsoft Outlook, Excel and Teams
-
Willingness to undertake statutory training and any professional
development as deemed appropriate by the organisation
Planning and organisational skills
-
Plan and evaluate patient treatment, extrication and
transportation requirements
-
Plan a rolling 6-month schedule for 1-2-1s and non-clinical
review/competency assessments for the staff they line manage
-
Support/facilitate the rostering arrangements for the Paramedics
-
In collaboration with the Head of Operations, manage the annual leave requirements of
Paramedics
-
Assist with developing Performance Improvement Plans (PIPs) when
required to address performance issues
-
Plan and deliver education/information sessions for our team and
key stakeholders
-
Support the Head
of Operations in shaping the delivery of
the service
-
Support the Head
of Operations in developing
cross-departmental relationships
-
Develop relationships with suppliers of medical and operational
equipment and services
-
Identify and work with the patient services team identifying
service development opportunities
-
Systematically and objectively weighs evidence and considers
range of possibilities when solving problems
Creative and intellectual effort
-
Reflect and evaluate on operational challenges and consider
alternative strategic options
-
Production of reports based on a variety of complex information
-
Identify own CPD requirements and ensure maintenance of all
qualifications and competencies required
to undertake the role
Emotional effort
-
Frequent exposure to highly distressing and traumatic
circumstances
-
Requirement to treat and/or communicate with relatives of
severely injured or deceased patients
-
Hot debriefing of operational members of the team following their
participation in demanding or emotionally challenging incidents
-
Requirement
to support staff welfare during reviews and investigations
-
Participation in airbase visits from patients and their relatives
Physical skills and effort
-
Frequent requirement for the manual handling and movement of
patients including the use of specialised equipment
-
Frequent requirement for the use of fine motor skills during
patient treatment
-
As part
of holding HTC qualification, must maintain a valid
HTC Medical certification and meet the requirements of our randomised Drug and
Alcohol screening
-
Must be able to swim at least 200m
Accountability, autonomy and judgement
-
Accountable as a registered professional with their professional
registration body for upholding their Standards of conduct, performance and
ethics, Standards of proficiency and Standards for continuing professional
development
-
Accountable for maintaining the personal qualifications required
for the role
-
Accountable
for maintaining personal awareness of organisational communications, policies
and procedures to the level of providing support and guidance to the Patient
Services staff
-
Responsible
for a defined aspect of service delivery, which between the Operational Manager
team, includes: Infection Prevention and Control
lead, Named Safeguarding Professional and Medicines Management lead
-
Able
to work within data protection legislation, regulations and procedures
-
Able
to uphold the highest Infection Prevention & Control (IP&C) standards
- Oversee the ordering, storage, audit of medical and surgical consumables, management
of Clinical Waste and ensuring compliance with legislation and DAATCLs policy
and procedures
-
Autonomously review the performance of staff they line manage
and develop plans to address any deficiency in performance
-
Reviews
the clinical practice and clinical records of staff they line manager and
demonstrates sound judgement in considering where patient harm may have
occurred and discuss with the head of Clinical Services, and, where actual harm
is identified, notify the Operations Director in line with DAATCL Duty of
Candour procedures
-
Demonstrates
sound judgement on Safeguarding issues and when to report or escalate any
safeguarding concerns/areas of good practice to the Named Safeguarding
Professional
-
Demonstrates sound judgement to investigate non-clinical
incidents:
o
Investigate and produce root cause analysis
o
Refer/escalate where considered appropriate
Responsible for handling and operating medical and aircraft
equipment in accordance with training and procedures
-
Oversee the management of clinical waste
-
Oversee management of laundry, both clean and dirty
Financial, physical and information resources
-
Accurate completion of patient clinical records/clinical
database
-
Accurate recording of operational activity
-
Accurate completion of audit and compliance documentation
-
Accurately review the clinical documentation of the staff they
line manage to ensure:
o
Compliance against DAATCLs policy and procedures
o
Compliance with CQCs Fundamental Standards
o
Compliance with clinical competency recency/currency
requirements
o
Practice
is in accordance with the staff members approved DAATCL Scope of Practice and
formulary
-
Extrapolating from our clinical/activity database reports as
required
-
Responsible
for supporting the Head of Patient Services and Head
of Operations in maintaining the
maintenance and serviceability of medical devices and Critical Care Cars
Policy and service
-
Broad scope for developing
processes and procedures in relation to Patient Services
-
Monitor compliance of staff
with DAATCLs Policies and Procedures and the CQCs Fundamental Standards of
care
-
Actively participate within DAATCLs Clinical Governance
processes and ensure attendance meets requirement
-
Cascade learning points and decisions from Clinical Governance
sessions and Operations Committee to the Paramedics
-
Supports the Head of Operations and Head of Clinical Services in
organising clinical/equipment trials/evaluations
-
Supports the Flight Operations Director and Head of Operations in
defining the non-clinical training and simulation requirements of the clinical
team
-
Participate in reflection and learning within a team
environment, highlighting and sharing aspects where improvement can be made
-
Undertakes Quality Improvement, Research and Audit in relation
to the delivery of DAATCLs service and makes recommendation for improvements
-
Reviews/investigates Incidents and Near Misses to identify the facts
and root cause(s) and summarises findings within reports
-
Comply with DAATCLs Information Governance Policy and procedures
and the UK data protection legislation including the General Data Protection
Regulations
Working conditions
-
Works office hours and clinical shifts covering the full 24-hour
period, including weekends and Bank Holidays and during the hours of darkness
-
Works in confined spaces, high and low temperatures, as well as
adverse weather conditions such as rain and snow
- The post will involve responding as
a solo clinician to patients
Leadership and people
-
Deputises for the Head of Operations in their absence
-
Line Manages APPs, SPCC, APCCs and
HTCM-Ps and facilitates monthly
1-2-1 meetings with them, completing accurate records of the meetings
-
Liaising with the APP team, supports the staff they work with
operationally through the provision of Clinical Supervision
-
Mentors and supports APPs, SPCC, APCCs and HTCM-Ps
-
Requirement to lead an ad-hoc team at the scene of an incident,
including when they are the most experienced/senior clinician present
-
Provides positive support to all members of the Patient Services
team and ensures myths are busted and accurate representation of the
organisations Vision, Mission, Values and strategic direction
Person Specification
Qualifications
Essential
- Registered Healthcare Professional.
- Civil Aviation Authority (CAA) / European Aviation Safety Agency (EASA) HEMS Technical Crewmember. (HTC) Qualification, or successful completion upon appointment.
- Maintains clean Disclosure and Barring Service (DBS) certificate including adult and child Barring List clearance.
- Full UK driving license with a maximum of 3 penalty points including C1 entitlement.
- Hold a level 3 certificate in Emergency Driving Response (CREAD) or accredited NHS blue light driving qualification.
- Good IT skills including Microsoft Outlook, Excel and Teams.
- Willingness to undertake statutory training and any professional development as deemed appropriate by the organisation.
Experience
Essential
- 3 years experience in a patient contact role post Professional Registration
- Evidence of current Continual Professional Development (CPD) with associated learning relating to the HEMS and/or the pre-hospital Critical Care environment.
- Excellent working knowledge of CQCs Fundamental Standards and Key Lines of Enquiries and their implication on clinician practice and the obligations of DAATCL as a CQC Registered Independent Healthcare Provider.
Desirable
- 1 year working in a Helicopter Emergency Medical Service (HEMS). Detailed knowledge of current JRCALC Clinical Practice Guidelines is desirable
Person Specification
Qualifications
Essential
- Registered Healthcare Professional.
- Civil Aviation Authority (CAA) / European Aviation Safety Agency (EASA) HEMS Technical Crewmember. (HTC) Qualification, or successful completion upon appointment.
- Maintains clean Disclosure and Barring Service (DBS) certificate including adult and child Barring List clearance.
- Full UK driving license with a maximum of 3 penalty points including C1 entitlement.
- Hold a level 3 certificate in Emergency Driving Response (CREAD) or accredited NHS blue light driving qualification.
- Good IT skills including Microsoft Outlook, Excel and Teams.
- Willingness to undertake statutory training and any professional development as deemed appropriate by the organisation.
Experience
Essential
- 3 years experience in a patient contact role post Professional Registration
- Evidence of current Continual Professional Development (CPD) with associated learning relating to the HEMS and/or the pre-hospital Critical Care environment.
- Excellent working knowledge of CQCs Fundamental Standards and Key Lines of Enquiries and their implication on clinician practice and the obligations of DAATCL as a CQC Registered Independent Healthcare Provider.
Desirable
- 1 year working in a Helicopter Emergency Medical Service (HEMS). Detailed knowledge of current JRCALC Clinical Practice Guidelines is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
