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James' Place Charity

Clinical Administrator

The closing date is 01 May 2026

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Job summary

Job Title: Clinical Administrator

Salary: £26,000 per annum pro rata

Hours: Part-time, 22.5 hours per week, Monday to Wednesday, 9:30am to 5:30pm

Contract Type: Permanent

Location: Liverpool

Reports to: Centre Manager, Liverpool

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our well-established James Place centre in Liverpool.

To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.

APPLICATIONS SUBMITTED ON NHS JOBS WILL NOT BE MONITORED.

Main duties of the job

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our well-established James Place centre in Liverpool. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in in facilitating a warm and welcoming introduction to the centre. You will be expected to set and maintain the tone of the experience at James Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

About us

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didnt find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families.We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

Date posted

17 April 2026

Pay scheme

Other

Salary

£26,000 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0410-26-0006

Job locations

50 Catharine Street

Liverpool

L8 7NG

Job description

Job responsibilities

Clinical Administration

Covering daily administrative tasks and duties at James Place Liverpool including:

Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

Supporting users of the service to access information about other agencies.

Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently.

Recording and collating data to support the effective evaluation and monitoring of James Place.

Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

Operations

Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.

Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.

Completing electronic filing, shredding, and general office admin.

Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team.

Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.

Managing refuse and recycling collections, ensuring it is collected by the contractors each week.

Values

Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.

Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.

Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work