Job summary
Job
Title: Clinical
Administrator
Salary: c.£25,000 per annum
Hours: Full time, 37.5 hours per week,
Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.
Contract
Type: Permanent
Location:
Birmingham
Reports
to: Centre Manager
THE
OPPORTUNITY
We
are looking to recruit a Clinical Administrator to support the administration and
operations processes at our new James Place centre in Birmingham, due to open
in Spring 2026. You will be the first point of contact for men who are
experiencing a suicidal crisis and their supporters and will take a key role in
in facilitating a warm and welcoming introduction to the centre. You will be
expected to set and maintain the tone of the experience at James Place and
provide efficient and effective administrative support to the centre team.
Under the guidance of the Centre Manager, you will process referrals, conduct
accurate record keeping and help to ensure the centre runs safely and smoothly.
HOW TO APPLY
To apply, please
submit your CV with a cover letter of up to 2 sides of A4 explaining why you
are applying for this role to ASKHR@jamesplace.org.uk. It is important
to demonstrate you have the essential knowledge, skills and experience we are
looking for in your CV and cover letter. Applications without a cover letter will not be accepted.
Closing date: 9am
on Wednesday 11th March 2026
Main duties of the job
KEY RESPONSIBILITIES
Clinical Administration
Covering
daily administrative tasks and duties at James Place Birmingham including:
Being
the first point of contact for referrers and men in distress, greeting
visitors, answering the phone, booking appointments, and responding to email
enquiries.
Dealing
with enquiries over email and telephone, scheduling/amending appointments and
taking messages as required.
Speaking
to men in distress who have contacted the centre and, where appropriate, taking
self-referrals over the phone.
Processing
referrals and maintaining accurate records at all times in line with our
administrative procedures.
Supporting
users of the service to access information about other agencies.
Maintaining
an effective appointment system ensuring all the resources at James Place are
used efficiently.
Recording
and collating data to support the effective evaluation and monitoring of James
Place.
Providing
admin support to the wider team as required e.g. recording and sharing meeting
minutes.
About us
THE CHARITY
Suicide is the leading
cause of death of men under 35 and three quarters of those who die by suicide
are men. James Place exists to save the lives of men in suicidal crisis
through delivering clinical services. We are a charity currently
offering free, life-saving therapy to suicidal men at our centres in Liverpool,
London and Newcastle.
James Place was set up
by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their
twenty-one-year-old son, James, died by suicide ten days after a minor
operation. James had no history of mental illness or depression and had sought
urgent help for anxiety and suicidal thoughts but didnt find it.
James' Place was set up to make the experience of
finding help as easy as possible. We offer men who are experiencing a suicidal
crisis a brief, intensive, therapeutic intervention in a safe environment. Men
who walk through the door at James Place will be in a space where they feel
valued and respected. We provide a calm and peaceful environment both
inside the centres and in our outside spaces, accessible to men who visit us as
well as their friends and families.We have so far treated over 4,300 men
who might otherwise have been unable to access the support they desperately
need.
In early 2026 we will be opening our fourth centre
in Birmingham. Our new centre in Birmingham will be there to support suicidal
men living in the West Midlands.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Clinical Administration
Covering
daily administrative tasks and duties at James Place Birmingham including:
Being
the first point of contact for referrers and men in distress, greeting
visitors, answering the phone, booking appointments, and responding to email
enquiries.
Dealing
with enquiries over email and telephone, scheduling/amending appointments and
taking messages as required.
Speaking
to men in distress who have contacted the centre and, where appropriate, taking
self-referrals over the phone.
Processing
referrals and maintaining accurate records at all times in line with our
administrative procedures.
Supporting
users of the service to access information about other agencies.
Maintaining
an effective appointment system ensuring all the resources at James Place are
used efficiently.
Recording
and collating data to support the effective evaluation and monitoring of James
Place.
Providing
admin support to the wider team as required e.g. recording and sharing meeting
minutes.
Operations
Maintaining
a safe and tidy environment in all areas of the centre and
monitoring/replenishing stocks.
Supporting
the Centre Manager to conduct routine Health & Safety checks and
assessments.
Completing
electronic filing, shredding, and general office admin.
Providing
occasional administrative support to the Centre Manager, Head of Centre, and
the Senior Management Team.
Following
Health and Safety procedures around safety alarms, security, heating, lighting,
electrical equipment, and lone working.
Managing
refuse and recycling collections, ensuring it is collected by the contractors
each week.
Values
Welcoming
men and their supporters into the centre, maintaining a calm and caring
approach with all those who are seeking support from our services.
Treating
every person who contacts us with respect and offering them support in line
with our values, policies, and procedures.
Demonstrate
commitment to the James Place values of Focus, Bravery, Respect, Compassion,
Professionalism, Collaboration and Hope through all aspects of work.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Clinical Administration
Covering
daily administrative tasks and duties at James Place Birmingham including:
Being
the first point of contact for referrers and men in distress, greeting
visitors, answering the phone, booking appointments, and responding to email
enquiries.
Dealing
with enquiries over email and telephone, scheduling/amending appointments and
taking messages as required.
Speaking
to men in distress who have contacted the centre and, where appropriate, taking
self-referrals over the phone.
Processing
referrals and maintaining accurate records at all times in line with our
administrative procedures.
Supporting
users of the service to access information about other agencies.
Maintaining
an effective appointment system ensuring all the resources at James Place are
used efficiently.
Recording
and collating data to support the effective evaluation and monitoring of James
Place.
Providing
admin support to the wider team as required e.g. recording and sharing meeting
minutes.
Operations
Maintaining
a safe and tidy environment in all areas of the centre and
monitoring/replenishing stocks.
Supporting
the Centre Manager to conduct routine Health & Safety checks and
assessments.
Completing
electronic filing, shredding, and general office admin.
Providing
occasional administrative support to the Centre Manager, Head of Centre, and
the Senior Management Team.
Following
Health and Safety procedures around safety alarms, security, heating, lighting,
electrical equipment, and lone working.
Managing
refuse and recycling collections, ensuring it is collected by the contractors
each week.
Values
Welcoming
men and their supporters into the centre, maintaining a calm and caring
approach with all those who are seeking support from our services.
Treating
every person who contacts us with respect and offering them support in line
with our values, policies, and procedures.
Demonstrate
commitment to the James Place values of Focus, Bravery, Respect, Compassion,
Professionalism, Collaboration and Hope through all aspects of work.
Person Specification
Experience
Essential
- PERSON SPECIFICATION
- This role requires someone with both excellent people and organisational skills and the ability to communicate compassionately, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to remain calm and caring in challenging situations
- Ability to manage time effectively, prioritise workload and meet deadlines
- Ability to maintain accurate records and follow set procedures
- Strong IT skills with the ability to learn new systems quickly and efficiently
- Knowledge of relevant Data Protection Regulation
- Knowledge and understanding of safeguarding procedures
- Ability to work in a therapeutic environment
- A high level of attention to detail
- Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre
- Values
- Ability to engage with James Place values
- Ability to promote peoples equality, diversity and rights
- Ability to work collaboratively and demonstrate commitment to co-production
- Ability to be transparent, honest and show discretion when needed
- Commitment to suicide prevention and working with men in a suicidal crisis
Desirable
- Experience of working in a therapeutic environment or health-based setting
- Knowledge of relevant Health and Safety procedures
Person Specification
Experience
Essential
- PERSON SPECIFICATION
- This role requires someone with both excellent people and organisational skills and the ability to communicate compassionately, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to remain calm and caring in challenging situations
- Ability to manage time effectively, prioritise workload and meet deadlines
- Ability to maintain accurate records and follow set procedures
- Strong IT skills with the ability to learn new systems quickly and efficiently
- Knowledge of relevant Data Protection Regulation
- Knowledge and understanding of safeguarding procedures
- Ability to work in a therapeutic environment
- A high level of attention to detail
- Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre
- Values
- Ability to engage with James Place values
- Ability to promote peoples equality, diversity and rights
- Ability to work collaboratively and demonstrate commitment to co-production
- Ability to be transparent, honest and show discretion when needed
- Commitment to suicide prevention and working with men in a suicidal crisis
Desirable
- Experience of working in a therapeutic environment or health-based setting
- Knowledge of relevant Health and Safety procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
