Job summary
We are seeking a driven
and experienced manager to oversee the operational side of our Liverpool
Centre. This is a pivotal role within the team which focuses on coordinating
activity across the service to ensure the safe and effective delivery of our
intervention.
The successful candidate will manage the day to day running of the James Place centre, with oversight from the Liverpool Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James Place are welcomed warmly, within the expected timeframe and according to our values.
To apply, please submit
your CV with a cover letter explaining why you are applying for this role to
ASKHR@jamesplace.org.uk. It is important to demonstrate you have the knowledge,
skills and experience we are looking for in your CV and cover letter. Please
keep your cover letter to less than 2 sides of A4.
Closing date: 12pm on Tuesday 5th August
If you wish to discuss
the role further before applying, please call 0151 303 5757 and ask to speak to
Leah.
Main duties of the job
This role requires
someone with excellent organisational, problem-solving and interpersonal skills
who can work hands-on in a busy and potentially challenging environment. You
will be collaborative and work closely with the local team and wider charity outside
the Liverpool centre to ensure we have consistent, strong, and effective
systems in place.
We are looking for a
forward thinking and proactive individual with experience of both people and
operational management. The successful candidate will align with the James
Place values of Focus, Respect, Bravery, Professionalism, Compassion,
Collaboration and Hope, and be able to demonstrate these through everyday
practices including supportive leadership and line management.
Your management and
administrative skills will be highly valued in sustaining the clinical
operations of James Place. You will need to be proficient in Office 365
software such as Word, Excel, PowerPoint, and Outlook, with the ability to
manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.
The Centre Manager will
often meet the men who come to James Place in suicidal crisis and so you will
be able to demonstrate empathy and an ability to create a sense of calm while
working in a sensitive and busy environment. This is a fixed term role covering
a 12-month secondment, with a possibility of becoming permanent.
About us
James Place works to
save the lives of men in suicidal crisis. We are a charity offering free,
life-saving therapy to suicidal men at our centres in Liverpool, London and
Newcastle.
James Place was set up
by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty
one-year-old son, James, died by suicide ten days after a minor operation.
James had no history of mental illness or depression and had sought urgent help
for anxiety and suicidal thoughts, but didnt find it.
James' Place was set up
to make the experience of finding help as easy as possible. We offer men who
are experiencing a suicidal crisis a brief, intensive, therapeutic intervention
in a safe environment. Men who walk through the door at James Place will be in
a space where they feel valued and respected. We provide a calm and peaceful
environment both inside the centres and in our outside spaces, accessible to
men who visit us as well as their friends and families. The first James Place
opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we
opened a new centre in London and in early in 2023 we launched an appeal to
raise over £10m to fund three more centres across the country. Our third centre
opened in Newcastle at the beginning of 2024, and we are currently raising
funds to open a James Place in Birmingham. We have treated over 3,600 men in
suicidal crisis to date.
Job description
Job responsibilities
Key Responsibilities
Day-to-day Centre
Operations
-
Manage and
lead the Clinical Administration team, and support the wider team
-
Maintain and
manage the physical environment of the centre to ensure it remains a high
quality, clean and welcoming environment
-
Work with
the Head of Centre to influence and drive the culture of the centre, in
accordance with our values
-
Monitor and
maintain a safe, healthy and secure working environment and acting upon any
healthy safety risks, including operation of practice appliances heating,
lighting, telephone equipment, security equipment, computers, photocopiers,
lock and unlock premises, and set (unset) alarm system
-
Contact with
people who are distressed, maintaining a positive approach with all people who
are seeking support from our services
-
Dealing with
enquiries, making appointments, including online referrals
-
Supporting
clients to access information about other agencies or helping them to contact
other organisations
-
Build and
maintain positive working relationships with IT contractors, ensuring service
continuity and raising any performance issues in a timely and professional
manner
-
General
tidying and management of office, reception and public areas (including our
garden space)
Administrative
Responsibilities-
Maintain an
effective appointment and room allocation system, ensuring all the resources at
James Place are used efficiently
-
Collate and
gather information to support the effective evaluation and monitoring of James
Place
-
Facilitate
team meetings and caseload review meetings taking minutes when needed
-
Work with
the administrative team and with SMT to ensure that the charitys work is run
effectively and safely
-
Make and
record payments, invoices and bills in accordance with James` Place policies
and procedures
-
Liaise with
the Head of Finance to ensure the Centres operations run to budget
-
Provide
administrative support and diary management to the Head of Centre Liverpool and
SMT, as required Line Management
-
Manage,
support and lead the Clinical Administration team, encouraging staff to develop
and grow
-
Conduct
regular supervision meetings, probationary reviews and appraisals as required
-
Provide
support to access training and other developmental activities
-
Confidently
identify and sensitively communicate areas for development
-
Support
staff wellbeing
Volunteer Management
-
Line manage
existing volunteers including Mentors and Peer Support Group Facilitator(s)
-
Manage the
strategy for the recruitment and retention of volunteers
-
Identify and
develop new volunteering opportunities, matching the skills, experiences and
expectations of volunteers to available positions
-
Arrange
training opportunities as appropriate
-
Conduct
performance review or evaluation
-
Develop ways
to reward and recognise volunteer contribution
-
Keep
appropriate records as required
-
Roster and
organise volunteers
Project Work
-
Actively and
effectively contribute to project work across the organisation in collaboration
with other teams, including the Clinical Quality Action Plan (CQAP)
-
Lead on any
resourcing, building or administrative improvements that are required for the
effective running of our Liverpool Centre, including internet and space
maximization projects
-
Support the
delivery of a peer support group for men who have completed our intervention
Fundraising, Outreach and Partnerships
-
Work with
the Head of Centre and therapists to increase contact with local community
organisations able to refer to us or offer move on support for men completing
our intervention
-
Facilitate,
plan and review project work across the Liverpool centre regarding small
outreach projects, engaging and sustaining referral partners
-
Support the
Head of Centre and therapists to establish and sustain key referral
partnerships
-
Work with
the fundraising team to bring potential supporters into our building and
showcase our work, including the facilitation of events
Job description
Job responsibilities
Key Responsibilities
Day-to-day Centre
Operations
-
Manage and
lead the Clinical Administration team, and support the wider team
-
Maintain and
manage the physical environment of the centre to ensure it remains a high
quality, clean and welcoming environment
-
Work with
the Head of Centre to influence and drive the culture of the centre, in
accordance with our values
-
Monitor and
maintain a safe, healthy and secure working environment and acting upon any
healthy safety risks, including operation of practice appliances heating,
lighting, telephone equipment, security equipment, computers, photocopiers,
lock and unlock premises, and set (unset) alarm system
-
Contact with
people who are distressed, maintaining a positive approach with all people who
are seeking support from our services
-
Dealing with
enquiries, making appointments, including online referrals
-
Supporting
clients to access information about other agencies or helping them to contact
other organisations
-
Build and
maintain positive working relationships with IT contractors, ensuring service
continuity and raising any performance issues in a timely and professional
manner
-
General
tidying and management of office, reception and public areas (including our
garden space)
Administrative
Responsibilities-
Maintain an
effective appointment and room allocation system, ensuring all the resources at
James Place are used efficiently
-
Collate and
gather information to support the effective evaluation and monitoring of James
Place
-
Facilitate
team meetings and caseload review meetings taking minutes when needed
-
Work with
the administrative team and with SMT to ensure that the charitys work is run
effectively and safely
-
Make and
record payments, invoices and bills in accordance with James` Place policies
and procedures
-
Liaise with
the Head of Finance to ensure the Centres operations run to budget
-
Provide
administrative support and diary management to the Head of Centre Liverpool and
SMT, as required Line Management
-
Manage,
support and lead the Clinical Administration team, encouraging staff to develop
and grow
-
Conduct
regular supervision meetings, probationary reviews and appraisals as required
-
Provide
support to access training and other developmental activities
-
Confidently
identify and sensitively communicate areas for development
-
Support
staff wellbeing
Volunteer Management
-
Line manage
existing volunteers including Mentors and Peer Support Group Facilitator(s)
-
Manage the
strategy for the recruitment and retention of volunteers
-
Identify and
develop new volunteering opportunities, matching the skills, experiences and
expectations of volunteers to available positions
-
Arrange
training opportunities as appropriate
-
Conduct
performance review or evaluation
-
Develop ways
to reward and recognise volunteer contribution
-
Keep
appropriate records as required
-
Roster and
organise volunteers
Project Work
-
Actively and
effectively contribute to project work across the organisation in collaboration
with other teams, including the Clinical Quality Action Plan (CQAP)
-
Lead on any
resourcing, building or administrative improvements that are required for the
effective running of our Liverpool Centre, including internet and space
maximization projects
-
Support the
delivery of a peer support group for men who have completed our intervention
Fundraising, Outreach and Partnerships
-
Work with
the Head of Centre and therapists to increase contact with local community
organisations able to refer to us or offer move on support for men completing
our intervention
-
Facilitate,
plan and review project work across the Liverpool centre regarding small
outreach projects, engaging and sustaining referral partners
-
Support the
Head of Centre and therapists to establish and sustain key referral
partnerships
-
Work with
the fundraising team to bring potential supporters into our building and
showcase our work, including the facilitation of events
Person Specification
Experience
Essential
- Experience managing and leading teams and individuals
- Excellent administrative and office management experience
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to manage difficult situations
- Good line management skills and experience
- Able to supervise and train volunteers
- Able to prioritise workload (self and others) and meet deadlines
- Self-motivated, uses own initiative and forward-thinking
- Good time management
- Ability to promote equality, diversity and inclusion in the workplace
- Knowledge and understanding of safeguarding procedures
- Knowledge of service governance and evaluation
- Commitment to working with men who are experiencing a suicidal crisis and their supporters
- An ability to maintain up to date service user records in line with James Place standards
- An ability to maintain own personal safety and the safety of others within the centre
Desirable
- Experience of working in a therapeutic environment or health-based setting
- First Aid (Mental Health and Emergency) training
- Fire Marshal training
- Good presentation skills
Person Specification
Experience
Essential
- Experience managing and leading teams and individuals
- Excellent administrative and office management experience
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to manage difficult situations
- Good line management skills and experience
- Able to supervise and train volunteers
- Able to prioritise workload (self and others) and meet deadlines
- Self-motivated, uses own initiative and forward-thinking
- Good time management
- Ability to promote equality, diversity and inclusion in the workplace
- Knowledge and understanding of safeguarding procedures
- Knowledge of service governance and evaluation
- Commitment to working with men who are experiencing a suicidal crisis and their supporters
- An ability to maintain up to date service user records in line with James Place standards
- An ability to maintain own personal safety and the safety of others within the centre
Desirable
- Experience of working in a therapeutic environment or health-based setting
- First Aid (Mental Health and Emergency) training
- Fire Marshal training
- Good presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
