Specialist Support Office Hertfordshire

Job description

Job responsibilities

1.0 Main Tasks

1.1 Manage a caseload of children and young people who use our services.

1.2 To formulate and implement plans agreed with the NHS Care Coordinator for the management of a service users eating disorder problems, based upon an appropriate agreed recovery plan with the service user and their family parent/carer.

1.3 To implement a range of interventions to tackle the individuals eating disorder behaviours adjusting and refining approaches, informed by evidence-based approaches.

1.4 To exercise professional responsibility for the treatment plan goals, including communication with the NHS Care Coordinator and others involved in care.

1.5 To work as part of a multi-disciplinary team with other NHS services to safeguard and ensure the quality of care of the service user.

1.6 To undertake risk assessment and risk management for individual service users and to work in collaboration with other services to manage risks identified.

1.7 To work with the Young Persons Coordinator, to manage a case load of service users.

1.8 Develop, with stakeholders, an appropriate personal support plan and risk assessment which takes account of their full range of needs, using a person-centred approach.

1.9 To arrange initial assessment appointments for people to assess the most appropriate service and provide up-to-date relevant information during assessment.

1.10 To develop self-help groups and positive activities for people experiencing problems with eating difficulties and disorders in their local community

1.11 To ensure that the services are well planned, and that information is delivered to relevant organisations to attract young people to the service

1.12 To support NHS Primary Care and Secondary referrals to the services for people who have eating disorders.

1.13 To ensure that all sessions are monitored, and information recorded and collated to produce reports against service impact for our commissioners and funders.

1.14 Participate in liaison with community teams to contribute towards decision making, helping to ensure an inclusive approach is maintained at all times.

1.15 Positively promote the service at all times, including participating in awareness raising events and taking part in activities designed specifically to promote the service.

2.0 Liaison, Communication and Working Relationships

2.1 Assist in the development and maintenance of good working relationships with relevant statutory and voluntary agencies in order to facilitate access to a full range of appropriate services

2.2 Assist in the development of close links with the local community, promoting a greater understanding of mental health issues and eating disorders

2.3 Liaise with the Service Coordinator and other team members in the referral process for new people using services; ensuring the anonymity/confidentiality of people and parents/carers and potential referrals, are respected at all times

2.4 Work closely with other team members and partner agencies at all times to ensure the highest possible standards of support

3.0 Administration, Monitoring and Evaluation

3.1 Accurately maintain all recording systems - paper based and computerised (including databases), ensuring compliance with First Steps ED procedures and Policies.

3.2 Provide regular reports as required.

3.3 Maintain clear, accurate individual records, which are accessible to people using services within the agreed policy.

4.0 Personal Development, Supervision and Training

4.1 Participate in regular support and supervision from line management

4.2 Continuously developing professional knowledge and expertise, attending training and development events as and when required

4.3 Attend and participate in regular team and other meetings, both internal and external.

4.4 Attend and participate in all relevant conferences and events as requested/approved by line manager

5.0 First Steps ED Policies and Procedures

5.1 The post holder will be expected, at all times, to be familiar and comply with the written policies, procedures and guidelines for good practice, issued by First Steps ED.

6.0 Health and Safety

6.1 Comply with all Health & Safety policies and procedures.

6.2 Take personal responsibility for own health and safety and report incidents and potential hazards as necessary

6.3 To comply with the organisations policies for Covid-Secure, infection control and hand hygiene, testing and vaccination when relevant and in accordance with the organisations and governments policies to reduce the spread of associated infections.

6.4 Employees with service user contact responsibilities must incorporate into their activities up to date evidence that supports safe infection control practices and procedures, such as the use of lateral flow testing which are free for employees at First Steps ED.

Person Specification

Qualifications

Essential

• Minimum 2 years mental health experience
• Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Steps ED

Address

Watford Library

Hempstead Road

Watford

Hertfordshire

WD17 3EU

Employer's website

https://firststepsed.co.uk (Opens in a new tab)