Job summary
Join our amazing People Team and help us make every day count at Havens Hospices!
At Havens Hospices, we believe that every day matters, for the people we care for and for the people who work here.
We're looking for a full-time People Advisor to join our small but dedicated advisory team and play a key role in delivering a proactive, professional HR service to around 400 colleagues across the charity.
You will need to be an experienced HR professional, ideally with a background working in care (NHS or similar), and be a minimum of CIPD level 5 qualified. Experience of supporting with investigations, disciplinaries, flexible working, and organisational change projects is a must.
Although predominantly based at our Fair Havens & Little Havens locations, there may be a occasional requirement to attend other charity sites across Essex.
We can support some agile working options upon completion of probation, however, there is a requirement for the majority of the working week to be spent on-site to support our colleagues.
We regret that we are unable to support any form of sponsorship and candidates do need to have the right to work full time in the UK.
Main duties of the job
In this role, you'll provide trusted HR advice and support to managers and employees on a wide range of matters, including terms and conditions, employee relations, and policies and procedures.
You'll guide staff with queries relating to pay, benefits, maternity, paternity, adoption rights, and conditions of service, while also supporting and coordinating employee relations activities such as disciplinary, investigations, grievance, flexible working, and performance management meetings.
A key part of your role will be coaching line managers to handle people matters confidently and effectively, as well as assisting with management development sessions and supporting wider organisational learning.
You'll also help maintain accurate HR records, ensure compliance with data protection requirements, support monthly payroll processes, and contribute to policy development and culture change initiatives across the charity.
About us
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Job description
Job responsibilities
- To assist in providing professional advice and support to the organisation, managers, and staff on matters such as terms and conditions, employee relations issues and HR policies and procedures escalating to the People Manager as necessary.
- To provide guidance and advice to employees on queries in relation to their employment, including pay, benefits, conditions of service and to advise on their maternity, paternity, and adoption rights.
- To support the Employee Relations team in co-ordinating employee relations activities such as grievance and disciplinary hearings and performance management meetings to ensure the smooth running of the process and to bring about effective resolution.
- Coach and advise line managers on employee relations matters.
- Under the lead of the People Manager, aid in managing the Charitys management development sessions, including facilitating these if required.
- Co-ordinate and engage with external parties (including occupational health, recruitment consultants, trade union partners and employment specialists) as necessary on the full range of HR Matters.
- Collaborate with the wider People Team to develop and implement new ideas in relation to the continuous improvement of the service and wider organisational culture change.
- To support any recruitment processes as necessary, pro-actively supporting the recruitment and selection and on-boarding process, if required.
- Supporting in improving recruitment processes and communication to improve the effectiveness of the candidate experience and service to managers, employees, and other key stakeholders.
- To co-contribute to HR time limited projects.
- To work with the People Manager in drafting, developing, and facilitating policies and procedures into organisational culture.
- To support the People Admin Officer with monthly payroll processes, performing checks, and advising on best practice to ensure that payroll is completed in a timely manner each month.
- To ensure the HR service maintains appropriate and up to date record systems and personnel files in compliance with Data Protection, other relevant legislation, and requirements of financial and other systems of audit.
- To attend internal and external meetings to represent the People Team and work in partnership to understand business matters and how HR can best support these departments.
Job description
Job responsibilities
- To assist in providing professional advice and support to the organisation, managers, and staff on matters such as terms and conditions, employee relations issues and HR policies and procedures escalating to the People Manager as necessary.
- To provide guidance and advice to employees on queries in relation to their employment, including pay, benefits, conditions of service and to advise on their maternity, paternity, and adoption rights.
- To support the Employee Relations team in co-ordinating employee relations activities such as grievance and disciplinary hearings and performance management meetings to ensure the smooth running of the process and to bring about effective resolution.
- Coach and advise line managers on employee relations matters.
- Under the lead of the People Manager, aid in managing the Charitys management development sessions, including facilitating these if required.
- Co-ordinate and engage with external parties (including occupational health, recruitment consultants, trade union partners and employment specialists) as necessary on the full range of HR Matters.
- Collaborate with the wider People Team to develop and implement new ideas in relation to the continuous improvement of the service and wider organisational culture change.
- To support any recruitment processes as necessary, pro-actively supporting the recruitment and selection and on-boarding process, if required.
- Supporting in improving recruitment processes and communication to improve the effectiveness of the candidate experience and service to managers, employees, and other key stakeholders.
- To co-contribute to HR time limited projects.
- To work with the People Manager in drafting, developing, and facilitating policies and procedures into organisational culture.
- To support the People Admin Officer with monthly payroll processes, performing checks, and advising on best practice to ensure that payroll is completed in a timely manner each month.
- To ensure the HR service maintains appropriate and up to date record systems and personnel files in compliance with Data Protection, other relevant legislation, and requirements of financial and other systems of audit.
- To attend internal and external meetings to represent the People Team and work in partnership to understand business matters and how HR can best support these departments.
Person Specification
Qualifications
Essential
- CIPD level 5 Qualified
- CIPD Member Status
- Full UK driving licence and access to own vehicle for business purposes
Desirable
Experience
Essential
- Experience of working in a care background
- Experience of providing support in HR matters including the whole employee lifecycle, including monthly transactional processes
- Experience in managing and advising on employee relations casework and organisational change projects
- Experience in policy and procedure writing
- Experience in facilitating and delivering training
- Experience in providing advice and guidance on a wide range of HR matters in small to medium sized organisations/businesses
Desirable
- Experience of HR projects such as EDI and wellbeing focus
Skills
Essential
- Excellent IT skills and extensive experience using Microsoft Office Suite, including excel, powerpoint, word, PowerBI, and outlook
- Excellent written and verbal communication skills
- Good standard of experience using an HRIS and ATS
- Ability to update and maintain records accurately and efficiently
- Able to demonstrate a good standard of knowledge relating to GDPR and data protection
- Well developed coaching and influencing skills
- Ability to be proactive, use initiative, and resolve problems to ensure service delivery.
- Meticulous attention to detail.
- Demonstrable ability to manage competing demands whilst maintaining resilience with a positive outlook.
Person Specification
Qualifications
Essential
- CIPD level 5 Qualified
- CIPD Member Status
- Full UK driving licence and access to own vehicle for business purposes
Desirable
Experience
Essential
- Experience of working in a care background
- Experience of providing support in HR matters including the whole employee lifecycle, including monthly transactional processes
- Experience in managing and advising on employee relations casework and organisational change projects
- Experience in policy and procedure writing
- Experience in facilitating and delivering training
- Experience in providing advice and guidance on a wide range of HR matters in small to medium sized organisations/businesses
Desirable
- Experience of HR projects such as EDI and wellbeing focus
Skills
Essential
- Excellent IT skills and extensive experience using Microsoft Office Suite, including excel, powerpoint, word, PowerBI, and outlook
- Excellent written and verbal communication skills
- Good standard of experience using an HRIS and ATS
- Ability to update and maintain records accurately and efficiently
- Able to demonstrate a good standard of knowledge relating to GDPR and data protection
- Well developed coaching and influencing skills
- Ability to be proactive, use initiative, and resolve problems to ensure service delivery.
- Meticulous attention to detail.
- Demonstrable ability to manage competing demands whilst maintaining resilience with a positive outlook.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
