Job summary
We have an opportunity for a full-time Care Co-ordinator to join our Fair Havens Community Team, located at our Fair Havens Hospice, adjacent to beautiful Priory Park in Southend on Sea.
As this role supports a 7-day service, there is a requirement that candidates be available to work on a rostered basis, across the 7 days, including weekends and bank holidays.
Please note that the charity reserves the right to close this posting early should we receive sufficient applications.
We regret that Havens Hospices does not offer sponsorship opportunities.
Main duties of the job
You will work as part of the wider team of coordinators within our Fair Havens Community Team, to ensure that our processes and HRAS referrals are streamlined with robust internal pathways, as well as undertaking administrative duties as required.
About us
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Job description
Job responsibilities
- To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
- To work closely with clinical staff within the Core teams; to deliver the above service and to escalate clinical concerns and sourcing difficulties to the Rapid Access, and to the Head of Adult Services/Community Lead.
- To support the Rapid Assessment and Discharge Team with administrative support as required
- Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate health and social care partners
- To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
- Torole model thevalues of Havens Hospices and support others within the organisation to do so byrecognising positive behaviours,challengingpoorbehaviour, encouraging and supportingchange
- To be visible and credible with the ability to listen and respondto staffand topatients and family issues and insights
- To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this
- To work as part of the Rapid Access to Care Team and provide cover during the absence of other team members
- To support the Rapid Access to Care Team in producing personal care reports and activity data
- To demonstrate negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations, reporting conflicts to your manager
- Tomanage your own performance as well as identifying existing skills and competencies and ensuring that personal development plans are tailored to the changing capability requirements of the organisation
- To support the Clinical Quality Team in robust collection and collation of performancedata to ensure continuous improvement of services
- To collaborate with Fair Havens Community Lead Nurse in streamlining processes and procedures within the team using quality improvement methodology and meaningful clinical outcome measures
- To ensure contracts are prepared and signed for following standard operating procedures
- To negotiate best value for money regarding placements
- To escalate to clinical teams or your line manager any clinical or operational issues in a timely fashion
- To input the required administrative information
- To ensure personal care data entry and collection and support presentation of such data to meet quality requirements
- To train other relevant staff e.g. Navigators and Administrators, in Nursing Home procurement and data entry requirements
- To work with the Service Lead to establish, implement and participate in systems and processes that support the service
- To use communication skills in delivering information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/ or electronic means
Job description
Job responsibilities
- To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
- To work closely with clinical staff within the Core teams; to deliver the above service and to escalate clinical concerns and sourcing difficulties to the Rapid Access, and to the Head of Adult Services/Community Lead.
- To support the Rapid Assessment and Discharge Team with administrative support as required
- Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate health and social care partners
- To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
- Torole model thevalues of Havens Hospices and support others within the organisation to do so byrecognising positive behaviours,challengingpoorbehaviour, encouraging and supportingchange
- To be visible and credible with the ability to listen and respondto staffand topatients and family issues and insights
- To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this
- To work as part of the Rapid Access to Care Team and provide cover during the absence of other team members
- To support the Rapid Access to Care Team in producing personal care reports and activity data
- To demonstrate negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations, reporting conflicts to your manager
- Tomanage your own performance as well as identifying existing skills and competencies and ensuring that personal development plans are tailored to the changing capability requirements of the organisation
- To support the Clinical Quality Team in robust collection and collation of performancedata to ensure continuous improvement of services
- To collaborate with Fair Havens Community Lead Nurse in streamlining processes and procedures within the team using quality improvement methodology and meaningful clinical outcome measures
- To ensure contracts are prepared and signed for following standard operating procedures
- To negotiate best value for money regarding placements
- To escalate to clinical teams or your line manager any clinical or operational issues in a timely fashion
- To input the required administrative information
- To ensure personal care data entry and collection and support presentation of such data to meet quality requirements
- To train other relevant staff e.g. Navigators and Administrators, in Nursing Home procurement and data entry requirements
- To work with the Service Lead to establish, implement and participate in systems and processes that support the service
- To use communication skills in delivering information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/ or electronic means
Person Specification
Qualifications
Essential
- 2 x A' Levels or equivalent or demonstrable experience in a similar role
Skills & Experience
Essential
- Demonstrable experience of administrative or clerical procedures and systems.
- Excellent Microsoft Office and IT skills, including Excel, PowerPoint, Word, Outlook
- Demonstrable office management and administration experience.
- Excellent written and verbal communication skills
- Experience of updating and maintaining records, databases, and other systems accurately and efficiently.
- Experience of working within a clinical team
Desirable
- Experienced SystmOne user
Person Specification
Qualifications
Essential
- 2 x A' Levels or equivalent or demonstrable experience in a similar role
Skills & Experience
Essential
- Demonstrable experience of administrative or clerical procedures and systems.
- Excellent Microsoft Office and IT skills, including Excel, PowerPoint, Word, Outlook
- Demonstrable office management and administration experience.
- Excellent written and verbal communication skills
- Experience of updating and maintaining records, databases, and other systems accurately and efficiently.
- Experience of working within a clinical team
Desirable
- Experienced SystmOne user
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
