Job summary
This is a key role within our Hub service, located at Fair Havens, overlooking beautiful Priory park.
This role coordinates and manages the activities provided by the Hub service, all whilst providing a wide range of administrative support to our staff and volunteers.
Please note that this role may close early if sufficient applications have been received.
Main duties of the job
You will work as part of the wider team of coordinators to ensure that services are streamlined with robust internal referral pathways.
This also involves liaising with the hospice multidisciplinary team to ensure that assessments are coordinated and monitored and that referrals to the service are appropriate.
About us
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Job description
Job responsibilities
- Assist with preparation of patient's assessment notes, referrals etc.
- Support Hub staff with patient questionnaires completion, collection and inputting of questionnaires.
- Supporting the team by providing some judgement of situations which may require analysis. Including low-level emotional support when required on the phone and in person.
- Providing and receiving routine information requires tact skills where there are barriers to understanding due to cultural, mental health and physical support needs.
- Communicating sensitive topics with patients and families who may occasionally be emotional or experiencing distressing situations.
- Contact referrers and patients on the waiting list to acknowledge their referral and advise on the next steps.
- To monitor and respond to the website, email and phone enquires in a sensitive and professional manner.
- Understanding of a range of routine work procedures including standard operating procedures across both Wellbeing and Hub services.
- Undertakes surveys or audits, as necessary to own work.
- To provide administrative support at the weekly multidisciplinary team meeting including minutes and caseload management.
- Check SystmOne for patient referrals, and tasks daily.
- Ensure tasks are forwarded to the task recipients.
Job description
Job responsibilities
- Assist with preparation of patient's assessment notes, referrals etc.
- Support Hub staff with patient questionnaires completion, collection and inputting of questionnaires.
- Supporting the team by providing some judgement of situations which may require analysis. Including low-level emotional support when required on the phone and in person.
- Providing and receiving routine information requires tact skills where there are barriers to understanding due to cultural, mental health and physical support needs.
- Communicating sensitive topics with patients and families who may occasionally be emotional or experiencing distressing situations.
- Contact referrers and patients on the waiting list to acknowledge their referral and advise on the next steps.
- To monitor and respond to the website, email and phone enquires in a sensitive and professional manner.
- Understanding of a range of routine work procedures including standard operating procedures across both Wellbeing and Hub services.
- Undertakes surveys or audits, as necessary to own work.
- To provide administrative support at the weekly multidisciplinary team meeting including minutes and caseload management.
- Check SystmOne for patient referrals, and tasks daily.
- Ensure tasks are forwarded to the task recipients.
Person Specification
Experience
Essential
- Demonstrable experience in a busy and varied administrative role
- Excellent Microsoft Office and IT skills, including Excel, PowerPoint, Word, Outlook
Desirable
- Experienced SystmOne user
Qualifications
Essential
- GCSE or equivalent in Maths & English, or equivalent
- Excellent written and oral communication skills.
- Excellent customer service skills
Desirable
- Full UK Driving licence and access to own vehicle
Person Specification
Experience
Essential
- Demonstrable experience in a busy and varied administrative role
- Excellent Microsoft Office and IT skills, including Excel, PowerPoint, Word, Outlook
Desirable
- Experienced SystmOne user
Qualifications
Essential
- GCSE or equivalent in Maths & English, or equivalent
- Excellent written and oral communication skills.
- Excellent customer service skills
Desirable
- Full UK Driving licence and access to own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
