Job summary
Area Manager - Housing
37.5 hours per week
Based in Morley, Leeds
£51,364.42 per annum
We are looking for an enthusiastic team player to join St Annes Community Services to provide leadership, vision and management of the delivery of a high performing, resident-focussed specialist supported housing service across our communities.
You will lead our supported housing team and work in close collaboration with our care and support teams to embed a housing pathway that helps our residents to gain confidence and life skills that enable them to move to a more independent housing setting.
You will develop strategic relationships with our partners and stakeholders that help to shape and grow our housing service. You will also work closely with our residents to ensure that their voice is amplified and that they play a key role in shaping our services.
You will have a sound knowledge of existing and emerging housing legislation and regulation, experience of delivering housing management services in a supported housing setting and an understanding of welfare benefits.
This is a new role to St Anne's and the successful postholder will have the opportunity to shape the position in a way that transforms the services we provide to our residents across Yorkshire and the North East.
If you would like an informal discussion with the Director of Housing & Estates, please call Richard Wormwell, Recruitment Manager on 07545917302.
Main duties of the job
Lead a Housing Team in delivering high quality services, ensuring the teams operational activity is aligned to St Anne's Housing Strategy and in line with Regulatory Standards and the emerging regulatory landscape.
Ensure that exemplary housing services are delivered and will strive for continuous improvement.
Liaise with colleagues across the business to improve client satisfaction within client homes and that services delivered are value for money.
Develop strong relationships and partnerships with Local Authority partners and other external stakeholders which support better outcomes for clients.
Lead on the development of new service offers and contracts.
Manage escalated issues and complaints to clients satisfaction.
About us
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Job description
Job responsibilities
Lead service improvements, the delivery of strategic and operational objectives and support the Director of Housing in developing future strategy.
Work with local stakeholders to ensure that clients are receiving the services that they expect and deserve. Stakeholders could include, but are not limited to, councillors, MPs, resident committee members, commercial customers, partner housing associations.
Work with Local Authorities and other public sector bodies to improve outcomes for clients.
Ensure that any third-party housing contracts entered into by the organisation are appropriate and reasonable and support the provision of high-quality services to our clients.
Collaborate with other organisations that can support improved service outcomes.
Lead on strategic and grassroots resident engagement activities.
Job description
Job responsibilities
Lead service improvements, the delivery of strategic and operational objectives and support the Director of Housing in developing future strategy.
Work with local stakeholders to ensure that clients are receiving the services that they expect and deserve. Stakeholders could include, but are not limited to, councillors, MPs, resident committee members, commercial customers, partner housing associations.
Work with Local Authorities and other public sector bodies to improve outcomes for clients.
Ensure that any third-party housing contracts entered into by the organisation are appropriate and reasonable and support the provision of high-quality services to our clients.
Collaborate with other organisations that can support improved service outcomes.
Lead on strategic and grassroots resident engagement activities.
Person Specification
Experience
Desirable
- Management experience in a mixed tenure housing organisation.
Knowledge
Essential
- Ability to manage multi-tenure housing management service provision.
- Excellent understanding of all aspects of Tenancy Management.
Person Specification
Experience
Desirable
- Management experience in a mixed tenure housing organisation.
Knowledge
Essential
- Ability to manage multi-tenure housing management service provision.
- Excellent understanding of all aspects of Tenancy Management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
