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St Annes Community services

Quality and Continuous Improvement Lead

The closing date is 02 March 2026

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Job summary

Help shape the quality of support given to our clients to ensure they live 'a life without limits'. Quality and Continuous Improvement Lead £45,278.62 pa, pro rata 37.5 hours per week Location: based in Morley, Leeds with travel across our geography This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all our services. The role will lead on monitoring and developing the quality and continuous improvement of our services. Working closing with up to a group of 15 managers, you will review services to ensure they are using our Quality Framework to record compliance, facilitate actions plan and work on improvements with the service. A good understanding of what is required by CQC, and other health and social care regulators is essential, and you must have excellent interpersonal skills to motivate people and lead change in services. You will have a proven record of delivering high standards of care and support within the sector. To be considered you will also need to have experience of working with a variety of stakeholders including clients and staff as well as experience of investigating incidents. Previous experience of identifying training needs for services, discuss development opportunities and delivering support to manager is required.

Main duties of the job

To drive quality and continuous improvement across St Anne's Community Services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance. This includes leading and supporting quality audit activity, contributing to robust governance arrangements, facilitating complaints investigations, embedding organisational learning, and supporting operational teams in meeting regulatory requirements.

The post holder will use professional judgement, regulatory knowledge and data insights to improve service quality and uphold organisational and regulatory expectations. They will contribute to the delivery of St Anne's strategic aims of Great People, Great Places, and Great Quality, supporting the Head of Quality & Continuous Improvement (HOQCI) and the wider Quality Team.

About us

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

  • Rising annual leave each year to a maximum of 33 days (including statutory holidays)
  • 24 Hour Employee Assistance Programme
  • Continuous opportunities for ongoing training and career development
  • Cycle To Work scheme
  • Refer A Friend recruitment initiative
  • Flexible working opportunities (where applicable) upon successful completion of probation period
  • Group Personal Pension Scheme
  • Discounted income protection scheme
  • Free car parking at most services
  • Free life assurance cover

Details

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience £45,278.62 pa, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

B0399-7813337

Job locations

Unit 5, Fountain Court

12 Bruntcliffe Way

Morley, Leeds

LS27 0JG


Job description

Job responsibilities

Stakeholder Engagement:

Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted.

Participate in key working groups and contribute to organisational strategy implementation.

Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Annes strategic priorities.

Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements.

Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.

Challenging Moments:

Support and, where required, coordinate or conduct care-quality related complaint investigations.

Ensure complaints are investigated comprehensively and within required timescales.

Support preparation for inquests, including supporting families and embedding organisational learning.

Performance Management:

Coach and mentor service managers in understanding quality systems and processes.

Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs.

Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.

Data-Driven Insights:

Analyse data to inform decisions relating to quality-of-care interventions and monitoring.

Support development, iteration and reporting of quality metrics to internal governance groups and the Board.

Service Delivery:

Promote understanding of quality, assurance and governance processes across the organisation.

Support services in implementing systems and processes to meet regulatory standards.

Maintain up-to-date knowledge of CQC methodology, regulatory requirements and quality statements, supporting ongoing compliance.

Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards.

Assess client and tenant care, making informed professional judgements regarding appropriateness and quality.

Job description

Job responsibilities

Stakeholder Engagement:

Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted.

Participate in key working groups and contribute to organisational strategy implementation.

Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Annes strategic priorities.

Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements.

Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.

Challenging Moments:

Support and, where required, coordinate or conduct care-quality related complaint investigations.

Ensure complaints are investigated comprehensively and within required timescales.

Support preparation for inquests, including supporting families and embedding organisational learning.

Performance Management:

Coach and mentor service managers in understanding quality systems and processes.

Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs.

Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.

Data-Driven Insights:

Analyse data to inform decisions relating to quality-of-care interventions and monitoring.

Support development, iteration and reporting of quality metrics to internal governance groups and the Board.

Service Delivery:

Promote understanding of quality, assurance and governance processes across the organisation.

Support services in implementing systems and processes to meet regulatory standards.

Maintain up-to-date knowledge of CQC methodology, regulatory requirements and quality statements, supporting ongoing compliance.

Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards.

Assess client and tenant care, making informed professional judgements regarding appropriateness and quality.

Person Specification

Qualifications

Essential

  • Level 5 in health and social care or higher

Desirable

  • A relevant degree/qualification

Experience

Essential

  • Managing a health and social care setting as a manager or registered manager. Knowledge of health and safety within health settings.
  • Completing quality audits and contributing to governance within adult social care.

Desirable

  • Experience in a clinical setting.
  • Nursing or project management background.
Person Specification

Qualifications

Essential

  • Level 5 in health and social care or higher

Desirable

  • A relevant degree/qualification

Experience

Essential

  • Managing a health and social care setting as a manager or registered manager. Knowledge of health and safety within health settings.
  • Completing quality audits and contributing to governance within adult social care.

Desirable

  • Experience in a clinical setting.
  • Nursing or project management background.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St Annes Community services

Address

Unit 5, Fountain Court

12 Bruntcliffe Way

Morley, Leeds

LS27 0JG


Employer's website

https://www.st-annes.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Annes Community services

Address

Unit 5, Fountain Court

12 Bruntcliffe Way

Morley, Leeds

LS27 0JG


Employer's website

https://www.st-annes.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Quality & CI

Philip Hassall

philip.hassall@st-annes.org.uk

Details

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience £45,278.62 pa, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

B0399-7813337

Job locations

Unit 5, Fountain Court

12 Bruntcliffe Way

Morley, Leeds

LS27 0JG


Supporting documents

Privacy notice

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