St Annes Community services

Clinical Quality and Continuous Improvement Lead

The closing date is 30 September 2025

Job summary

Help shape the quality of support given to our clients to ensure they live 'a life without limits'.

Clinical Quality and Continuous Improvement Lead£43,367.45 pa, pro rata37.5 hours per weekLocation: based in Morley, Leeds with travel across our geography This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all our services. The role will lead on monitoring and developing the quality and continuous improvement of our services. Working closing with up to a group of 15 managers, you will review services to ensure they are using our Quality Framework to record compliance, facilitate actions plan and work on improvements with the service. A good understanding of what is required by CQC, and other health and social care regulators is essential, and you must have excellent interpersonal skills to motivate people and lead change in services. You will have a proven record of delivering high standards of care and support within the sector. To be considered you will also need to have experience of working with a variety of stakeholders including clients and staff as well as experience of investigating incidents. Previous experience of identifying training needs for services, discuss development opportunities and delivering support to manager is required.

Main duties of the job

To support the awareness and understanding of quality and assurance systems and processes across the organisation.To support in ensuring that systems and processes are in place to meet all the requirements of the regulators for St Anne's. To assist in the development of quality metrics to be monitored on an ongoing basis and reported regularly to the Board. To be able to assess client and tenant care and make judgements on the appropriateness of care and support ensuring that quality care is provided and promoted across St Anne's. Participate in key working groups within the organisation as requested by the Head of Quality and continuous improvement.Support new Managers to gain an understanding of St Anne's systems and processes. Support Managers through an action plan following a Quality and Continuous improvement audit or CQC audit. Support staff and managers in the understanding of the development of a safety culture within the organisation including incident reporting, risk assessment and root cause analysis. Support managers and staff to learn from incidents creating a learning organisation.

About us

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

Rising 20 to 25 days plus statutory bank holidays
24 Hour Employee Assistance Programme
Continuous opportunities for ongoing training and career development
Cycle To Work scheme
Refer A Friend recruitment initiative
Flexible working opportunities (where applicable) upon successful completion of probation period
Group Personal Pension Scheme
Discounted income protection scheme
Free car parking at most services
Free life assurance cover

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience £45,278.62 pa

Contract

Permanent

Working pattern

Full-time

Reference number

B0399-6607506

Job locations

Unit 5, Fountain Court

12 Bruntcliffe Way

Morley, Leeds

LS27 0JG

Job description

Job responsibilities

To support the awareness and understanding of quality and assurance systems and processes across the organisation.

To support services in ensuring that their systems and processes are in place to meet all the requirements of the regulators for St Annes.

To have a keen knowledge of CQC methodology and processes to assist services in their understanding and adherence. Including the key regulations and quality statements.

Assisting the HOQCI in the development and ongoing iteration of quality metrics that are monitored on an ongoing basis and reported regularly to the Board.

Engaging in regular data analysis to assist the HOQCI in decision making regarding direct intervention and monitoring of service and care delivery quality.

To be able to assess client and tenant care and make judgements on the appropriateness of care and support ensuring that quality care is provided and promoted across St Annes. This includes clinical care delivery.

Participate in key working groups within the organisation as requested by the HOQCI.

Engage in support, coaching and mentoring of service managers to gain and maintain an understanding of St Annes systems and processes.

Support service managers through their action plan following a Quality and Continuous improvement audit or CQC audit.

Support staff and managers in their understanding of the development of a safety culture within the organisation including incident reporting, risk assessment and root cause analysis.

Support managers and staff to learn from incidents to help foster a learning culture within the organisation.

Help and contribute to the promotion of a culture of continuous improvement, candour and openness.

To monitor the prescribed incident reporting procedure staff and managers follow, ensuring that incidents are properly investigated, and serious incidents identified and dealt with appropriately and in a timely manner.

To be able to prioritise incidents/concerns and escalate serious incidents or deaths to the HOQCI and members of the SMT as appropriate.

Help to co-ordinate and also undertake Root Cause Analysis (RCA) as required and then to support the embedding of learning in the organisation using the findings and recommendations.

Support the training and learning and development of managers and staff in incident reporting and other client safety issues identified.

Attend relevant meetings relating to client and tenant safety.

Support the HOQCI with the production of quality and safety reports to the required standard for internal and external consumption.

Assist the HOQCI in preparing for inquests and support staff and families throughout the process and the embedding of any organisational learning.

Co-ordinate the audit process in the services to ensure there is objectivity and adherence to the standards required in line with all regulators and internal and external inspection regimes.

Support the complaints processes where complaints require service input related to quality and continuous improvement issues, particularly if serious complaints, including on occasions being involved with the investigation or the co-ordination of complaints investigation.

Responsible for ensuring every complaint is investigated, agree timescales with the investigator and ensure this is adhered to.

To work in a professional and exemplary way which engenders confidence in staff and managers including modelling our PROUD values.

To network and promote quality and continuous improvement across St Annes Community Services. Including cross departmental working practices.

To be responsible for own personal development attending professional events and training updates as required and appropriate. Holding discussions with the HOQCI to access whatever training/development is required to continue to grow within the role.