Job responsibilities
Main
Duties and Responsibilities
1.
To deliver the CSDI service by providing person-centred mental
health support and information to people across the locality who may have
otherwise had to attend A&E for help. This will include providing a
supportive and safe environment, supporting clients to identify their
individual needs, providing advice and information, and, in partnership with
the client, agree flexible and realistic crisis support and safety plans and
encouraging positive steps towards management of crisis and future crisis prevention.
2.
To follow the agreed CSDI service systems, processes and
procedures.
3.
To proactively recognise the indicators of deteriorating mental
health and facilitate appropriate action, while liaising with relevant agencies
e.g. 999, On-Call Teams, CMHTs, etc.
4.
To signpost and refer clients to local services, so that they
can support and improve their mental health and hopefully not reach crisis
point again.
5.
To accurately record client discussions, individual and group
observations on the relevant client notes on the database, following the
guidance of GDPR. Ensuring that any issues are reported to the Senior Support
Worker promptly.
6.
To liaise with the Senior Support Worker, Services Lead, or
other appropriate person to ensure the safety of clients and staff/volunteers
as required.
7.
To record and evaluate the impact of interventions using agreed
feedback and evaluation tools.
8.
To support and encourage the Peer Support Volunteer members of
the team.
9.
To work collaboratively with the on-shift team, sharing
responsibilities appropriately and maintaining good channels of communication
and information sharing with all team members.
10.
To ensure the service remains operational by being punctual,
flexible and working with colleagues to cover gaps in the rota caused by team
annual leave and sickness.
11.
To work positively as part of Derbyshire Mind and the wider
multi-disciplinary and multi-agency crisis alternatives team.
12.
To proactively contribute to the continuous improvement of the
service by making positive suggestions, providing constructive feedback and
assisting in the implementation of agreed new ways of working.
13.
To contribute to the ongoing co-production of the service by
supporting service users with Lived Experience to be involved in the design,
review, and continuous improvement of the service.
14.
To help ensure the service is, and remains, accessible to all
individuals and groups e.g. younger adults, women with children, racialised
communities, veterans and groups who may have more difficulty in accessing
mental health services.
15.
To participate in research, audit and evaluation as required.
Supervision,
Training, Meetings, and Support
16.
To undertake specific and specialised training provided by
Derbyshire Mind, in order to support the vulnerable cohort of clients.
17.
To attend and actively participate in regular one-to-ones, team
meetings, and clinical supervision.
18.
To participate in Individual Performance Review and Personal
Development plans, and to undertake training and development as identified
within these discussions and as indicated by the requirements of the post.
19.
To be proactive in reviewing and evaluating own personal
performance and identifying areas for improvement and development.
General
20.
Provide cover for other members of the wider CSDI team and
potentially other CSDI teams across Derbyshire if available.
21.
Participate in the assessment of risk and thereby contribute
towards clinical governance as appropriate.
22.
Maintain the confidentiality of information about clients and
other services, in accordance with Derbyshire Mind's policies and procedures.
23.
Keep up to date on all matters relating to Derbyshire Mind's
policies and procedures and adhere to these at all times.
24.
Be familiar with matters relating to health and safety
management and work in accordance with Derbyshire Mind's Health and Safety
policy and procedures.
25.
Derbyshire Mind is committed to Equal Opportunities for all
present and potential members of staff and clients. Therefore, it is expected
that all employees and volunteers will understand, support, and apply this
policy through their working practice, which requires all individuals to be
treated with respect, dignity, courtesy, fairness and consideration.
26.
Represent and be an advocate and role-model of Derbyshire Mind.
27.
Carry out any other duties as are within the scope, spirit and
purpose of the job, as requested by your Line Manager and more senior members
of staff.
This job description is not intended
to be an exhaustive list of all duties. It may also be subject to joint review
from time to time between the post holder and Derbyshire Mind.
