Job responsibilities
Main Duties and
Responsibilities
The key responsibilities of
the Support Worker are :-
1. To deliver the Crisis Support Drop-In service by providing person-centred
non-clinical mental health crisis support and information to attendees who might
otherwise had to attend Accident and Emergency for help. This will include providing
a supportive and safe environment, supporting attendees to identify their
individual needs, providing support with de-escalation, providing advice and
information, and, in partnership with the attendees, agree flexible and
realistic crisis support and safety plans and encouraging positive steps
towards management of crisis and future crisis prevention.
2. To follow agreed service systems, processes and procedures.
3. To proactively recognise the indicators of deteriorating
mental health and facilitate appropriate action, while liaising with relevant
agencies e.g. 999, On-Call Teams, NHS Crisis Teams. CMHT, etc.
4. To signpost and refer attendees to local services,
including Derbyshire Mind groups and services, so that they can support and
improve their mental health and hopefully not reach crisis point again.
5. To accurately record attendees discussions, individual and
group observations on the relevant attendees notes on the database, following
the guidance of GDPR. Ensuring that any issues are reported to the Team Leader
in a timely manner
6. To liaise with the Team Leader, Service Lead, or other
appropriate person to ensure the safety of attendees and team members as
required.
7. To record and evaluate the impact of interventions using agreed
feedback and evaluation tools. This includes using the computer program
CharityLog for case management.
8. To potentially organise taxi transport for attendees to
facilitate access to the service if they meet the criteria.
9. To support and encourage the Volunteer members of the team.
10. To initiate and maintain good channels of communication and
information sharing with all members of the team.
11.
To ensure the service
remains operational by being punctual, flexible and working with colleagues to
cover gaps in the rota caused by planned / unplanned absence ie annual leave
and sickness.
12.
To work positively as
part of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agency
crisis alternatives teams.
13. To proactively contribute to the continuous improvement of
the service by making positive suggestions, providing constructive feedback and
assisting in the implementation of agreed new ways of working.
14. To contribute to the ongoing co-production of the service
by supporting service users with Lived Experience to be involved in the design,
review, and continuous improvement of the service.
15. To support the training of new Support Workers and
Volunteers where deemed appropriate by the Team Leader, including providing
shadowing opportunities.
16.
To help ensure the
service is, and remains, accessible to all individuals and groups e.g. younger
adults, women with children, racialised communities, veterans and groups who
may have more difficulty in accessing mental health services.
17.
To participate in
research, audit and evaluation as required.
Supervision, training, meetings, and
support
18. To undertake specific and specialised training provided by
Derbyshire Mind and other nominated parties, in order to support the vulnerable
cohort of attendees.
19. To attend and actively participate in regular one-to-one
meetings with line manager, team meetings, and clinical supervision.
20. To participate in Individual Performance Review and
Personal Development plans, and to undertake training and development as
identified within these discussions and as indicated by the requirements of the
post.
21. To be proactive in reviewing and evaluating own personal
performance and identifying areas for improvement and development.
General
29. Provide cover for other members of the wider Crisis Support Drop-In
service team and potentially other Crisis Support Drop-In service teams
across Derbyshire as necessary.
30. Participate in the assessment of risk and thereby
contribute towards clinical governance as appropriate.
31. Maintain the confidentiality of information about attendees
and other services, in accordance with Derbyshire Minds policies and
procedures. GDPR etc
32. Keep up to date on all matters relating to Derbyshire
Minds policies and procedures and adhere to these at all times.
33. Be familiar with matters relating to health and safety
management and work in accordance with Derbyshire Minds Health and Safety
policy and procedures.
34. Derbyshire Mind is committed to Equal Opportunities for all
present and potential members of staff and attendees. Therefore, it is expected
that all employees and volunteers will understand, support, and apply this
policy through their working practice, which requires all individuals to be
treated with respect, dignity, courtesy, fairness and consideration.
35. Represent and be an advocate and role-model of Derbyshire
Mind.
Carry out any other duties
as are within the scope, spirit and purpose of the job, as requested by your
Line Manager and more senior members of staff.
This job description is not
intended to be an exhaustive list of all duties. It may also be subject to
joint review from time to time between the post holder and Derbyshire Mind.
