Job responsibilities
Main Duties and
Responsibilities
The key responsibilities of the Team Leader are
to:
1.
Work with Derbyshire
Mind, the team of Support Workers and volunteers, to play a key part in the
delivery of a quality crisis support service.
2.
Line-manage the
Support Workers including for example conducting line management meetings, authorising
annual leave, conducting annual Individual Performance Reviews (IPR), provide
emotional and wellbeing support to staff, carry out any performance management
required.
3.
Provide support
and supervision to the Volunteers, including for example, understanding and
supporting their goals, providing 1:1 and team support, providing emotional and
wellbeing support.
4.
Create, coordinate,
and communicate the staff and volunteer rotas on an ongoing basis at least 6
weeks in advance, ensuring any gaps caused by planned leave are covered. Respond
to rota gaps, caused by unplanned leave such as sickness, swiftly and
effectively to ensure cover is found and the service is unaffected.
5.
Monitor the On Call
Manager log to review the reasons for calls to the on call manager, and address
with training where applicable to reduce operational issues during a shift.
6.
Step in and provide
short-term cover for the service shift(s) if sufficient Support Workers are
unavailable due to sickness or unplanned leave.
7.
Keep an accurate log
of staff hours worked against contracted and report monthly overtime hours to
the Finance Manager.
8.
Coordinate and manage
the reimbursement of staff and volunteer travel expenses in a timely manner in
line with processes.
9.
Lead recruitment and
induction of CSDI service staff and volunteers.
10. Coordinate clinical supervision and wellbeing support for
all staff and volunteers.
11.
Ensure that all staff
and volunteers within the CSDI team receive an induction, mandatory training,
and on-going training according to their individual personal development plan.
12. Encourage the CSDI team to support service users to develop
self-management strategies and to make the best use of the local resources
around them, to increase their ability to effectively manage mental health
crisis.
13. To support staff and volunteers in developing their
computer and technology skills and train them in the use of applications such
as Microsoft Office 365 and CharityLog, and any other office equipment as
required. Troubleshoot any IT issues outside of IT support open hours where
possible and follow up during the working week if necessary.
14. Assist in ensuring that local systems and procedures are
being adhered to.
15. Work with the team to proactively look for ways to
continuously improve the service, and work with the Service Lead to implement
improvements.
16.
To assist the Service
Lead in monitoring, planning budgets and expenditure, and holding responsibility for all local
service-related supplies, equipment, requisition and stock control.
17. Maintain the facilities to a good standard and troubleshoot
where required for onsite issues such as health and safety, heating, printing,
alarms etc.
18.
Play an integral role
in instilling Derbyshire Minds values through the Crisis Support Drop-In service.
19.
Work flexibly in terms
of working hours and locations (including evenings and weekend as necessary) in
order to offer support and visibility to the three CSDI teams, as well as
attend meetings related to the services.
Supervision, training, meetings, and
support
20. Undertaking training as required or considered appropriate
for the role.
21. Actively participate in regular supervision sessions and
team meetings.
22. Participate in Individual Performance Review and Personal
Development plans, and to undertake training and development as identified
within these discussions and as indicated by the requirements of the post.
23. Be proactive in reviewing and evaluating personal
performance and identifying areas for improvement and development.
General
24. Provide cover for other members of the Crisis Support
Drop-In service teams across Derbyshire as necessary.
25. Participate in the assessment of risk and thereby
contribute towards clinical governance as appropriate.
26. Maintain the confidentiality of information about clients
and other services, in accordance with Derbyshire Minds policies and
procedures.
27. Keep up to date on all matters relating to Derbyshire
Minds policies and procedures, and adhere to these at all times.
28. Be familiar with matters relating to health and safety
management and work in accordance with Derbyshire Minds Health and Safety
policy and procedures.
29. Derbyshire Mind is committed to Equal Opportunities for all
present and potential members of staff and clients. Therefore, it is expected
that all employees and volunteers will understand, support, and apply this
policy through their working practice, which requires all individuals to be
treated with respect, dignity, courtesy, fairness and consideration.
30. Represent and be an advocate and role-model of Derbyshire
Mind.
31.
Carry out any other
duties as are within the scope, spirit and purpose of the job, as requested by your
Line Manager and more senior members of staff.
