Lead Mental Health Practitioner - Supported Self-Help Service

Job description

Job responsibilities

Main Duties and Responsibilities

1) To accurately and efficiently manage all administration processes associated with the delivery of the Supported Self-Help Service.

2) To play an integral part in delivering an effective service to meet set targets, with support from the Services Lead.

3) To establish positive client engagement and input, as well as being involved in promoting general aspects of wellbeing.

4) To monitor service delivery, producing reports and collecting and recording data as required.

5) To be responsible for a caseload of Supported Self-Help clients.

6) To work with people to overcome early signs of mental health distress such as anxiety, depression, stress, and bereavement.

7) To follow a set programme, providing support via a facilitated self-help model, including signposting individuals to further support where required.

8) To provide feedback on the performance of the service, and any comments from service users, alongside any suggestions for alternate delivery options.

9) To provide line management support for the Mental Health Practitioner, including guidance/advice, with support from the Services Lead where needed.

10) To assign a caseload for the Mental Health Practitioner, and ensure their caseload is managed effectively, with support from the Services Lead.

11) To provide support and guidance to the Mental Health Practitioner regarding client risk and any safeguarding concerns, with close support from the Services Lead.

12) To seek opportunities to promote and publicise the service within agreed locations and communities.

13) To support with trialling different approaches to service delivery, in a variety of locations, whilst ensuring the quality of the service is not compromised.

14) To build and maintain positive relationships with key partners, including referrers, community venues, local support services, other VCSE organisations, and local communities.

15) To keep abreast of treatments, therapies, policy, legislation, and local services relating to the Supported Self-Help service and mental wellbeing.

16) To ensure that the Supported Self-Help service is delivered in line with operational policies and procedures, including in relation to safeguarding, equal opportunities and health and safety.

17) To capture and record all required data on individuals being supported, in an accurate, timely manner. Ensuring all referrals go through the appropriate system and to manage the CMS (Charity Log) processes efficiently to draw down referrals.

18) To ensure service delivery meets organisational values and standards and is compliant with relevant regulatory frameworks (e.g., GDPR).

19) To attend programme workshops and meetings, contributing to the learning and development of the programme.

20) To carry out any other tasks as reasonably requested by the Services Lead or other managers of Derbyshire Mind, as may be required from time to time, within the context of the Supported Self-Help Service.

Personal Development

1. To undergo any training relevant to the role either internally or externally, most importantly the supported self-help training provided by national Mind.

2. To actively participate in regular supervision sessions and team meetings.

3. To participate in Personal Development plans and to undertake training and development as identified within these discussions.

General

1. To always maintain a professional and confidential approach to work.

2. To work in line with Derbyshire Mind policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, safeguarding, data protection and equal opportunities.

3. To actively promote the aims and principles of Derbyshire Mind and take part in any Derbyshire Mind activities as directed.

4. To maintain the confidentiality of any information gained during employment with Derbyshire Mind.

5. The post holder will be required to travel across Derby and Derbyshire, and to be flexible in their approach to working from our office or home as appropriate/required.

6. The post requires flexible working, which may include some evening or weekend work on occasion.

This role description may be subject to joint review from time to time between the post holder and Derbyshire Mind.

Person Specification

Experience

Essential

• Experience of providing mental health/wellbeing services to clients.
• Knowledge of common mental health presentations and of the issues relating to supporting people with a range of mental health and emotional wellbeing issues.
• Experience of managing staff or volunteers.
• Experience of using a range of computer software packages and programmes, including Microsoft Office Word, Outlook, Excel, Teams, PowerPoint and SharePoint.
• Experience of using communication systems including email, internet, databases, and social media networks.
• A good knowledge of safeguarding considerations, risk assessments and health and safety.

Desirable

• Experience of using a Client Management System (CMS) such as Charity Log, Views or similar.
• Personal experience of mental health problems.

Qualifications

Essential

• Educated to a good standard and/or at least two years. relevant working experience. English and Mathematics at GCSE Grade C or equivalent.

Desirable

• Level 3 qualification in Health & Social Care or equivalent.

Other Job Requirements

Essential

• Hold a full driving licence and have access to own transport to deliver the requirements of the job description.

Attitude and Approach

Essential

• Awareness of, and commitment, to the principles of equality, equity, diversity and inclusion.
• Self-motivated, enthusiastic and committed.
• Personal resilience and flexible attitude in the face of difficulties, able to manage own wellbeing
• Appreciation of, and a commitment to, working within the framework of Derbyshire Mind policies and procedures.
• Flexible in approach and willing to work occasional unsocial hours when required.

Skills and Abilities

Essential

• Able to assess clients for suitability and make appropriate onward signposting referrals when necessary.
• Able to work effectively with clients with a broad range of issues.
• Able to motivate people to engage in self-help activities.
• Able to assess and manage client risk and safeguarding issues.
• Able to manage and achieve service targets.
• Able to accurately capture and record data.
• Able to communicate, both verbally and in writing, in an effective and accessible way with clients, staff and external agencies or partners.
• Excellent interpersonal skills and able to build strong working relationships with both internal and external stakeholders.
• Able to prioritise, manage a varied workload and manage time effectively.
• Able to work collaboratively as part of a team.
• Able to manage professional boundaries, deal with sensitive information and maintain strict confidentiality both in and out of the workplace.

Desirable

• Able to utilise captured data to monitor service performance and produce professional, accurate reporting
• Able to work independently and operate with minimum supervision, seeking advice and support where appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Mind

Address

Derby West Business Centre

Ashbourne Road

Derby

DE22 4NB

Employer's website

http://www.derbyshiremind.org.uk/ (Opens in a new tab)