Support Worker: Crisis Support Drop-In service (Swadlincote)

Job responsibilities

Key Roles and Responsibilities:

Following training, Support Workers will be responsible for delivering the Crisis Support Drop-In service to clients who arrive in emotional distress, including active listening without judgement, and assessing, monitoring and supporting individuals on a one-to-one basis and via appropriate group work.

The Support Worker role will also require the post holder to alternate the role of designated Shift Leader for that days on-shift team. In addition to normal shift responsibilities, this will include, for example, allocating responsibilities to the team over the course of the shift, liaising with on-call teams as necessary, ensuring admin is completed, and leading a team wellbeing check-in at the end of each working shift. (Please see the Job Description and Person Specification for the full details).

You will achieve this being a caring and resilient team-player who is committed to our values and to supporting individuals in need, with recent experience of working with individuals from wide-ranging diverse backgrounds. Does this sound like you? We would love to hear from you!

You will be line managed by the Crisis Support Drop-In Local Coordinator in Swadlincote who will support you to act independently with confidence by providing regular supervision meetings, clear mutually agreed objectives, and the scope for you to make the role your own, and help deliver the best service possible.

You will be based in Swadlincote town centre where the Crisis Support Drop-In service is delivered. Some travel around Swadlincote and Derbyshire may be required as part of training/delivering this role. A driving license and access to a car is necessary as the service operates at night times when public transport doesnt run.

For an Informal Conversation about the Role before Applying

Please contact Pete Rogers (Service Lead) at Pete.Rogers@derbyshiremind.org.uk to arrange a time for a telephone call.

Closing Date for Applications

Please send your email containing your completed Application Form and Equal Opportunities Form before the closing date of: 11.59pm on Thursday 12th October 2023

Invitation for Interview Email:

You will be notified on or around the 13th October 2023 if you have been shortlisted and invited for interview. Please look out for an email from us, including checking your Junk Inbox. Not receiving an email means you have not been successful on this occasion.

Interview Date

Interviews will be held face to face at Derbyshire Mind in Mackworth, Derby week commencing 23rd October 2023. Your interview date and time will be confirmed in the interview invite. You will be required to confirm your attendance by return email.

How To Apply

Use the criteria listed in the Person Specification to structure your Supporting Information section of your application.

To be most successful, you should take each criteria in turn, and demonstrate your experience, knowledge, and abilities in that area.

If your feel you dont have direct experience of the required criteria, you should think about what transferable skills you might have from other areas of your life, as this can all be considered.

Note We also have the same role based in Ripley, Derbyshire

Ability to Work Flexibly

Essential

• Access to a car to get to and from the Crisis Support Drop-In service venue (as
• will be working outside of Public Transport operating times).
• Willingness and ability to work flexibly in terms of working outside of normal
• office hours and supporting a service that needs to run all year round

Qualifications

Essential

• Good level of general education,
• including English and Maths at GCSE
• grade C and above.

Desirable

• Any mental health, housing, social
• care, health care, counselling, or
• psychology related training or
• qualifications

Skills, Abilities & Knowledge

Essential

• Active listening skills.
• Ability to gather and interpret
• information, problem-solve, make
• decisions and act.
• Knowledge of common mental
• health conditions and issues
• affecting adults with mental health
• issues.
• Good interpersonal and
• communication skills, both verbal
• and written.
• Ability to communicate with
• different range of cognitive abilities
• eg learning difficulties, age
• difference, language differences,
• non-verbal attendees.
• Ability to plan and manage and
• prioritise own workload in line with
• shift requirements.
• Understanding of working within
• safeguarding, data protection,
• confidentiality and equality
• frameworks.
• Good IT and technology skills in
• order to input attendees data onto
• the case management system, manage emails and documents using
• Microsoft programs.
• Ability to remain calm in stressful
• situations

Desirable

• Knowledge of de-escalation
• techniques and resources.
• Ability to seek and acquire
• knowledge of local services available
• to attendees.
• An understanding of the principles,
• philosophy and practical applications
• of the Person-Centred Approach
• An understanding of the issues faced
• by individuals from minority groups
• Monitoring and evaluation skills

Personal Characteristics

Essential

• Compassionate, supportive and sensitive approach.
• Reliable, creative and flexible, with a can-do attitude.
• Values people and sees their potential, worth and strengths.
• Develops effective and trusting relationships, characterised by respect, being
• non-judgemental, and not making assumptions about the persons experiences
• and beliefs.
• Highly motivated and able to learn quickly, willing to seek advice appropriately
• and accept supervision and training as required.
• Emotionally resilient and has own self-care practices and method

Experience

Essential

• Experience of working in a mental
• health service or similar, in either a
• paid or voluntary capacity.
• Experience of providing
• compassionate wellbeing support to
• adults in a community or other
• setting.
• Experience of helping people
• experiencing emotional distress and
• low self esteem.
• Experience of working on your own
• initiative and as a member of a team.

Desirable

• Experience of working with adults
• with mental health conditions, either
• in a residential or community setting.
• Experience of supporting individuals
• one-to-one, and via group work.
• Experience of working outside of
• normal office hours.
• Experience of leading a team or
• being a shift leader, including
• allocating roles and responsibilities
• to staff/volunteers.

Other

Essential

• The following are required of all roles with Derbyshire Mind. However, you do not
• need to address these in your application:
• 1. Understanding the need for confidentiality and where to set the boundaries for
• confidentiality.
• 2. Be a role model of best practice and promote professional boundaries.
• 3. Genuine interest in and commitment to Derbyshire Minds work and attendees
• population.
• 4. Strong commitment to equality and diversity.
• 5. Strong commitment to the involvement of people who use services, social
• inclusion, recovery and partnership working.
• 6. Strong commitment to the values and ethos of Derbyshire Mind and Zink.
• 7. Willingness to work flexibly in response to changing organisational/service
• requirements.