Local Coordinator: Crisis Support Drop-In (Ripley, Derbyshire)

Job description

Job responsibilities

Key Roles and Responsibilities:

The Local Coordinator role is responsible for coordinating all aspects of the Crisis Support Drop-In service. This will include, for example, general service administration, the line management of the Support Workers, supervising and supporting the volunteer team, coordinating the staff and volunteer rotas, ensuring all shifts have sufficient staff cover, leading staff one-to-ones and team meetings, ensuring stock levels are maintained, ensuring furnishings and equipment are clean and well maintained, collating and reporting on activity and data and outcomes, reporting staff overtime to the finance manager, responding to local enquiries, management of email services, liaising with the Service Lead, so that the service can deliver on its objectives.

(Please see the Job Description and Person Specification for the full details).

You will achieve this by having strong organisational and communication skills, experience of managing a team, and a genuine passion for improving the mental health and wellbeing of residents in Ripley and the surrounding areas. Does this sound like you?

You will be line managed by Derbyshire Minds Crisis Services Lead who will support you to act independently with confidence by providing regular supervision meetings, clear mutually agreed objectives, and the scope for you to make the role your own, and help deliver the best service possible!

You will be flexible by location: based in Ripley town centre where the service is delivered from, but you might also work from Derbyshire Minds HQ in Mackworth, Derby, and from home. Some travel around Ripley and Derbyshire will be required as part of delivering this role. A driving license and access to a car is necessary.

For an Informal Conversation about the Role before Applying

Please contact Pete Rogers (Service Lead) at Pete.Rogers@derbyshiremind.org.uk to arrange a time for a telephone call.

Closing Date for Applications

Please send your email containing your completed Application Form and Equal Opportunities Form before the closing date of: 11.59pm on Wednesday 13th September 2023

Invitation for Interview Email:

You will be notified on or around the 14th/15th September 2023 if you have been shortlisted and invited for interview.

Interview Date

Interviews will be held face to face at Derbyshire Mind in Mackworth, Derby on either 21st or 22nd September 2023.

How To Apply

Use the criteria listed in the Person Specification to structure your Supporting Information section of your application.

To be most successful, you should take each criteria in turn, and demonstrate your experience, knowledge, and abilities in that area.

If your feel you dont have direct experience of the required criteria, you should think about what transferable skills you might have from other areas of your life, as this can all be considered.

Note We also have the same role based in Swadlincote

Recruitment Events

We are holding informal afternoon Recruitment Events to find out about our available roles :-

Derby on Tuesday 5th September 2023

Swadlincoteon Thursday 7th September 2023

Ripley on Monday 11th September 2023

Each event has three slots to choose from, lasting approximately 40 minutes.

Person Specification

Personal Characteristics

Essential

• Professional, compassionate and supportive approach
• Reliable and organised, with a can-do attitude
• Highly motivated and able to learn quickly, willing to seek advice appropriately.

Ability to Work Flexibly

Essential

• Car driver with own vehicle to get to and from the service venue in Ripley (as will be working outside of Public Transport operating times).
• Willingness and ability to work flexibly in terms of working outside of normal office hours and supporting a service that needs to run all year round.

Other

Essential

• The following are required of all roles with Derbyshire Mind.
• However, you do not need to address these in your application:
• 1.Understanding the need for confidentiality and where to set the boundaries for confidentiality.
• 2.Be a role model of best practice and promote professional boundaries.
• 3.Genuine interest in and commitment to Derbyshire Minds work and client population.
• 4.Strong commitment to equality and diversity.
• 5.Strong commitment to the involvement of people who use services, social inclusion, recovery and partnership working.
• 6.Strong commitment to the values and ethos of Derbyshire Mind.
• 7.Willingness to work flexibly in response to changing organisational/service requirements.

Qualifications

Essential

• Good level of general education, including English and Maths at GCSE grade C and above.

Desirable

• Team leader training or administrative qualifications

Experience

Essential

• Experience of working in an administrative role
• Experience of coordinating a small service or team.
• Experience of the line management, supervision and development of staff
• Experience of working on own initiative and as a member of a team.
• Experience of working in a public facing role and maintaining a polite and compassionate manner.
• Experience of minuting meetings and keeping notes.

Desirable

• Experience of working for a mental health organisation or similar
• Experience of working within the voluntary sector
• Experience managing rotas and timesheets
• Experience of recruiting, working with and supporting volunteers.
• Experience of coordinating services which operate outside normal business hours, evenings, weekends and on call

Skills, Abilities & Knowledge

Essential

• Strong organisational and administrative skills and knowledge
• Strong IT skills, including the use of Microsoft Office programmes.
• Team management skills to support and supervise staff.
• Strong planning and problem solving skills.
• Strong verbal and written communication skills.
• Ability to deal with conflict, stay calm, and work with a solution-focused approach.
• Understanding of working within safeguarding, data protection, confidentiality and equality frameworks.

Desirable

• Knowledge of the local area.
• Knowledge and understanding of relevant statutory authorities including NHS and social care.
• Knowledge of Co-Production methods.
• Knowledge and understanding of mental health issues and mental health crisis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Mind

Address

Ripley Town Centre

Ashbourne Road

Ripley

Derbyshire

DE53AA

Employer's website

http://www.derbyshiremind.org.uk/ (Opens in a new tab)