Job summary
Farleigh Hospice is proud to be recognised as a leading provider of specialist palliative and end of life care across Mid Essex. We are dedicated to delivering compassionate, high quality services that make a real difference to people living with lifelimiting illnesses and now were looking for a visionary leader to help us go even further.
Main duties of the job
The Role
As Head of Clinical Quality & Performance, you'll play a pivotal role in our senior clinical leadership team. This is your opportunity to:
- Champion patient safety and clinical excellence.
- Drive continuous quality improvement and innovation.
- Ensure compliance with contracts and regulatory standards.
- Lead risk management strategies and inspire confidence across the organisation.
- Guide us towards achieving an Outstanding rating with the Care Quality Commission.
Reporting directly to the Director of Care, you'll be the trusted voice on clinical compliance and performance, shaping the standards that define our care.
About You
We're seeking someone who thrives on challenge and innovation:
Excellent communication and presentation skills, with the ability to engage colleagues, stakeholders, and regulators alike.
About us
Why Join Us?
At Farleigh Hospice, you'll be part of a highly skilled, supportive team of clinical leaders who share your drive for excellence. We offer:
For more information, please view the job description or contact Ellie Miller, Director of Care at ellie.miller@farleighhospice.org. Informal visits are warmly encouraged.
Job description
Job responsibilities
To support the Director of Care, Executive Team, and Board of Trustees in providing assurance and oversight of Clinical Quality and CQC compliance with a strong focus on getting to outstanding
To lead on and be accountable and responsible, for all matters concerning clinical compliance and quality within the organisation including the clinical governance agenda, clinical dashboards and the Patient Safety Incident Response Framework (PSIRF)
To lead on and be accountable and responsible, for all reporting against external contracts including the standard NHS contracts, performance and compliance reporting.
To provide exemplary leadership and management of the Clinical Quality Team
To deputise for the Director of Care in operational and strategic matters within Farleigh Hospice, the region, and nationally.
To work collaboratively with all stakeholders in the system including but not limited to all internal teams, the Integrated Care Board, partner organisations, NHS England and the Care Quality Commission
To work closely with other members of the team to ensure timely and accurate submission of data and performance dashboards.
Job description
Job responsibilities
To support the Director of Care, Executive Team, and Board of Trustees in providing assurance and oversight of Clinical Quality and CQC compliance with a strong focus on getting to outstanding
To lead on and be accountable and responsible, for all matters concerning clinical compliance and quality within the organisation including the clinical governance agenda, clinical dashboards and the Patient Safety Incident Response Framework (PSIRF)
To lead on and be accountable and responsible, for all reporting against external contracts including the standard NHS contracts, performance and compliance reporting.
To provide exemplary leadership and management of the Clinical Quality Team
To deputise for the Director of Care in operational and strategic matters within Farleigh Hospice, the region, and nationally.
To work collaboratively with all stakeholders in the system including but not limited to all internal teams, the Integrated Care Board, partner organisations, NHS England and the Care Quality Commission
To work closely with other members of the team to ensure timely and accurate submission of data and performance dashboards.
Person Specification
Qualifications
Desirable
- Masters level degree or equivalent qualification / experience in clinical leadership or quality improvement
- Leadership training / qualification
Skills, Ability & Knowledge
Essential
- Demonstrable skills in leadership and management
- Demonstrable influencing skills including whole scale change management
- Skill to effectively manage change in the face of challenge and/or resistance
- Ability to manage multiple competing workloads and time effectively
- Ability to role model excellent skills, attitudes and behaviours
- Significant knowledge of clinical quality including incident reporting, complaints, audits, infection prevention control and safeguarding
- Knowledge of patient experience including patient related outcomes, and service co-design
- Ability to design, manage and deliver on quality improvement projects and support others with this work
- Strong understanding of risk management including reporting and mitigations.
- Ability to negotiate with system partners concerning spend, transfer of care, and joint working arrangements
- Ability to integrate data and trends and communicate this to others
- Excellent communication skills in a range of settings
- Excellent presentation skills
Desirable
- Ability to deliver teaching in a range of formats including one-on-one, group and virtual platforms
Experience
Essential
- Evidence of working as a senior professional and being accountable for quality and governance
- Experience of line management including performance management and appraisal
- Experience of supporting / mentoring / managing staff in difficulty
- Experience of managing budgets and being accountable for financial spend
- Experience of working as a autonomous leader
Desirable
- Experience of leading and managing a team (including multidisciplinary workers)
- Experience of working at a strategic level within a healthcare setting
- Experience of being a Registered Manager with the CQC
- Experience of working with system partners e.g. community providers, acute hospital trust
Quality & Attributes
Essential
- Calmness and compassion under pressure
- Personal resilience when confronted with difficulties or barriers
- Flexible approach to problem solving and workloads
- Determined to maintain professional standards
- Empathetic to needs and requirements of others
- Inspiring others to deliver the highest possible care
- Collaborative in outlook
- Compassionate leadership
Person Specification
Qualifications
Desirable
- Masters level degree or equivalent qualification / experience in clinical leadership or quality improvement
- Leadership training / qualification
Skills, Ability & Knowledge
Essential
- Demonstrable skills in leadership and management
- Demonstrable influencing skills including whole scale change management
- Skill to effectively manage change in the face of challenge and/or resistance
- Ability to manage multiple competing workloads and time effectively
- Ability to role model excellent skills, attitudes and behaviours
- Significant knowledge of clinical quality including incident reporting, complaints, audits, infection prevention control and safeguarding
- Knowledge of patient experience including patient related outcomes, and service co-design
- Ability to design, manage and deliver on quality improvement projects and support others with this work
- Strong understanding of risk management including reporting and mitigations.
- Ability to negotiate with system partners concerning spend, transfer of care, and joint working arrangements
- Ability to integrate data and trends and communicate this to others
- Excellent communication skills in a range of settings
- Excellent presentation skills
Desirable
- Ability to deliver teaching in a range of formats including one-on-one, group and virtual platforms
Experience
Essential
- Evidence of working as a senior professional and being accountable for quality and governance
- Experience of line management including performance management and appraisal
- Experience of supporting / mentoring / managing staff in difficulty
- Experience of managing budgets and being accountable for financial spend
- Experience of working as a autonomous leader
Desirable
- Experience of leading and managing a team (including multidisciplinary workers)
- Experience of working at a strategic level within a healthcare setting
- Experience of being a Registered Manager with the CQC
- Experience of working with system partners e.g. community providers, acute hospital trust
Quality & Attributes
Essential
- Calmness and compassion under pressure
- Personal resilience when confronted with difficulties or barriers
- Flexible approach to problem solving and workloads
- Determined to maintain professional standards
- Empathetic to needs and requirements of others
- Inspiring others to deliver the highest possible care
- Collaborative in outlook
- Compassionate leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
