Job responsibilities
As a Health Care Assistant you will work within a multi-disciplinary team providing clinical care and support to hospice
patients and their families
To maintain effective communication skills to deliver emotive information clearly, sensitively and unambiguously with staff,
patients, families and professionals by face-to-face, telephone and/or electronic means
To work collaboratively as part of the multi-disciplinary team (MDT) team sharing the clinical caseload of patients/carers
within the locality/in-patient unit for patients who have palliative care needs to ensure efficient and timely care is delivered
To work as part of the MDT, seeking advice from colleagues and/or clinical leadership team when required, in order to deliver
excellent palliative and end of life care
To support and participate in any streamlined locality/IPU processes and services by working to agreed quality improvement
standards including clear outcome measures to produce efficient and highly performing clinical services
To support the Hospice in building strong relationships with external partners and stakeholders and promote the good
reputation of the Hospice e.g. local trusts, CCG, health and social care partners, businesses and voluntary organisations.
Leadership Responsibilities
To ensure that the service delivers an excellent standard of care to patients and their families
To actively promote patient and family/carer involvement in care
To act under the direction of the Locality Care Team Manager and professional colleagues and in accordance with written
guidance and procedures, undertake agreed clinical activities with designated patients
To monitor patients for any changes in symptoms and provide non-pharmacological relief where possible, referring
for professional advice when required
To provide personal care, pressure area care, mouth care etc.as per the personal care plan
To be flexible and creative in the care of the patient, and family. Involve and enable the family and friends to continue
caring for the patient and support them as appropriate
To provide emotional support and communicate effectively with patients and their family/carers
To work unsupervised in the patients home as required
To take responsibility for-planning and allocating visits in the absence of more senior staff out of hours if required
To role model the values of Farleigh Hospice and support others within the organisation to do so by recognising positive
behaviours, challenging poor behaviour, encouraging and supporting change
To work as a member of the multidisciplinary team to ensure the care plan for each patient is followed
To support and work with the Clinical Nurse Specialists and Registered Nurses to develop and maintain effective
partnership working with other FH Locality/Core teams
To maintain collaborative working partnerships with external care agencies, GPs and community teams to facilitate best
working practice and service provision
To maintain accurate and timely healthcare records, where possible electronic based, liaising with team colleagues and
in line with Farleigh Hospice policies and professional requirements
To report accidents, incidents and complaints in area of responsibility as per procedure, participating in investigations as
required
To work to the processes for lone working, role boundaries and patient confidentiality
To maintain personal and professional development including completion of all FH required mandatory training.
Leadership Responsibilities
To participate in cluster group meetings and professional leadership groups
To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with
colleagues as appropriate to deliver this
To manage your own performance as well as identifying existing skills and competencies and ensuring that professional
development plans are tailored to the changing capability requirements of the organisation
To work as part of a team and provide cover during the absence of other team members
To work as part of a team
to ensure, the priorities of the service are met especially in times of high demand. To adapt to the pressures of changing
demands day to day.
