Job summary
Southern Brooks is looking for a new part-time team member to join our Welcome Home project. Working in conjunction with Age UK South Gloucestershire, this exciting project seeks to provide short to medium support to people who have been discharged from hospital to stay well in their own homes.
As a vital member of our team and in return for your expertise, empathy and passion for supporting adults to live well in their own homes, we will provide a favourable salary of £27,394 pro-rata, excellent annual leave (starting at 5 weeks plus bank holidays pro-rata) and sickness benefits, and will even give you the day off for your birthday! And you will join a passionate, inclusive, committed and welcoming workplace.
Main duties of the job
The Welcome Home Team links in with our established Hospital Link Workers in providing the best possible support for patients who have been discharged from hospital and assist them in settling back into daily life and their community.
If you were already in this in this Welcome Home Worker role, you might be doing some of these things this week:
- Carry out home assessments to co-produce client action plans with the client to follow.
- Support individuals to address barriers to services or maintaining independence.
- Accompany individuals to community groups, activities, and statutory services.
- Work closely and establish effective working relationships with other professionals (hospital discharge teams, occupational therapists & other professionals) to ensure joined up support to clients.
To apply, you will need at least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
About us
Southern Brooks are a community anchor charity building connections and providing support to strengthen individuals and communities in South Gloucestershire. We deliver high-quality community development and health and wellbeing services that support individuals and communities, helping people achieve what matters to them. Please get in touch with us today.
Job description
Job responsibilities
About the Welcome Home Project:
This exciting project seeks to provide short to medium support to people who have been
discharged from hospital to stay well in their own homes. Support will be provided by a mixture of
home support workers, volunteers and self-employed carers.
This service will deliver tailored home support care (wellbeing support, minor adjustments to the
home environment, access to community activities, home technology support, etc) in clients
homes in conjunction with Age UK South Gloucestershire. Clients will be referred by various
hospital discharge pathways.
This key role works closely with the Project Manager, Welcome Home Team Lead, Age UK
Volunteer Coordinator and volunteers to provide the appropriate support in a timely manner. This
is a varied role requiring multi-tasking skills and working under pressure.
Main purpose of job:
To support patients who have been discharged from hospital and assist them in settling
back into daily life and their community.
Carry out home assessments to co-produce a 6-week client action plan with the client to
follow to achieve their goals.
Support a caseload of clients to empower them to grow in confidence and independence
in leading their lives.
Main Duties
Client Work:
- Carry out motivational interviewing and person-centred conversations with the clients to
identify the activities/changes to help them stay well at home.
- Co-produce action plans and facilitate follow-through.
- Effectively manage and prioritise a caseload of individuals offering 4-6 sessions to each.
- Support individuals to address barriers to services or maintaining independence.
- Reduce social isolation and loneliness by encouraging clients to participate in social, faith and
local community/leisure activities.
- Accompany individuals to community groups, activities, and statutory services.
- Supporting use of assistive technology (talking clock, remote wearable emergency alarm, etc)
- Providing a checking service in person, over the phone and using technology.
- Maintain records and databases in line with all operational procedures and data protection
legislation.
- Produce written reports of work and monitoring information as and when required.
- Produce case studies to evidence the impact of the service on users.
General:
- Work closely and establish effective working relationships with other professionals (hospital
discharge teams, occupational therapists & other professionals) to ensure joined up support
to clients.
- Work closely with the project manager to constantly improve the service to clients, acting on
feedback.
- Undertake other duties that may from time to time be reasonably required, e.g. attending
community events, assisting with fundraising activities etc.
- Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and
maintain GDPR compliance.
- Attend training, team meetings, internal and external events as required.
Job description
Job responsibilities
About the Welcome Home Project:
This exciting project seeks to provide short to medium support to people who have been
discharged from hospital to stay well in their own homes. Support will be provided by a mixture of
home support workers, volunteers and self-employed carers.
This service will deliver tailored home support care (wellbeing support, minor adjustments to the
home environment, access to community activities, home technology support, etc) in clients
homes in conjunction with Age UK South Gloucestershire. Clients will be referred by various
hospital discharge pathways.
This key role works closely with the Project Manager, Welcome Home Team Lead, Age UK
Volunteer Coordinator and volunteers to provide the appropriate support in a timely manner. This
is a varied role requiring multi-tasking skills and working under pressure.
Main purpose of job:
To support patients who have been discharged from hospital and assist them in settling
back into daily life and their community.
Carry out home assessments to co-produce a 6-week client action plan with the client to
follow to achieve their goals.
Support a caseload of clients to empower them to grow in confidence and independence
in leading their lives.
Main Duties
Client Work:
- Carry out motivational interviewing and person-centred conversations with the clients to
identify the activities/changes to help them stay well at home.
- Co-produce action plans and facilitate follow-through.
- Effectively manage and prioritise a caseload of individuals offering 4-6 sessions to each.
- Support individuals to address barriers to services or maintaining independence.
- Reduce social isolation and loneliness by encouraging clients to participate in social, faith and
local community/leisure activities.
- Accompany individuals to community groups, activities, and statutory services.
- Supporting use of assistive technology (talking clock, remote wearable emergency alarm, etc)
- Providing a checking service in person, over the phone and using technology.
- Maintain records and databases in line with all operational procedures and data protection
legislation.
- Produce written reports of work and monitoring information as and when required.
- Produce case studies to evidence the impact of the service on users.
General:
- Work closely and establish effective working relationships with other professionals (hospital
discharge teams, occupational therapists & other professionals) to ensure joined up support
to clients.
- Work closely with the project manager to constantly improve the service to clients, acting on
feedback.
- Undertake other duties that may from time to time be reasonably required, e.g. attending
community events, assisting with fundraising activities etc.
- Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and
maintain GDPR compliance.
- Attend training, team meetings, internal and external events as required.
Person Specification
Qualifications
Essential
- Knowledge of and experience in client-working techniques such as motivational interviewing and active listening. This includes strength-based, trauma-aware and person-centred approaches.
Experience
Essential
- At least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
- Motivational Interviewing and strengths-based assessment skills.
- An understanding of risk assessment and risk management.
- Ability to understand complex client needs and use a brokerage approach to meet these needs.
- Knowledge of brief interventions, behaviour change, motivational change.
- Experience of implementing policies and procedures.
- Knowledge of Equality and Diversity issues.
Desirable
- Experience of using databases to record client actions and interventions.
- Knowledge of social prescribing.
Job related skills
Essential
- Active safeguarding understanding and training in vulnerable adults.
- Partnership working - building relationships with, colleagues, stakeholders, and other organisations.
- Excellent organisational and time management skills to prioritise work, handle conflicting demands and meet tight deadlines.
- Good IT skills, experienced in the application and use of various software packages including MS Office packages and databases.
- Good listening, communication & problem-solving skills.
- Ability to work as part of a team, as well as independently.
- Ability to carry out lone working.
- Ability to manage your own workload, identifying priorities for yourself, colleagues and the service.
- Having a creative and flexible approach to work.
Personal Skills & values
Essential
- Empathy and passion for supporting adults to live well in their own homes.
- Promotion of high-quality care with a focus on clients independence & wellbeing.
- Commitment to reducing health inequalities.
- Flexible and adaptable outlook.
- A practical approach to problem solving.
Working conditions
Essential
- A driving licence and access to transport.
- Occasional out of hours working to meet the clients needs.
- Enhanced DBS check required.
Person Specification
Qualifications
Essential
- Knowledge of and experience in client-working techniques such as motivational interviewing and active listening. This includes strength-based, trauma-aware and person-centred approaches.
Experience
Essential
- At least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
- Motivational Interviewing and strengths-based assessment skills.
- An understanding of risk assessment and risk management.
- Ability to understand complex client needs and use a brokerage approach to meet these needs.
- Knowledge of brief interventions, behaviour change, motivational change.
- Experience of implementing policies and procedures.
- Knowledge of Equality and Diversity issues.
Desirable
- Experience of using databases to record client actions and interventions.
- Knowledge of social prescribing.
Job related skills
Essential
- Active safeguarding understanding and training in vulnerable adults.
- Partnership working - building relationships with, colleagues, stakeholders, and other organisations.
- Excellent organisational and time management skills to prioritise work, handle conflicting demands and meet tight deadlines.
- Good IT skills, experienced in the application and use of various software packages including MS Office packages and databases.
- Good listening, communication & problem-solving skills.
- Ability to work as part of a team, as well as independently.
- Ability to carry out lone working.
- Ability to manage your own workload, identifying priorities for yourself, colleagues and the service.
- Having a creative and flexible approach to work.
Personal Skills & values
Essential
- Empathy and passion for supporting adults to live well in their own homes.
- Promotion of high-quality care with a focus on clients independence & wellbeing.
- Commitment to reducing health inequalities.
- Flexible and adaptable outlook.
- A practical approach to problem solving.
Working conditions
Essential
- A driving licence and access to transport.
- Occasional out of hours working to meet the clients needs.
- Enhanced DBS check required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
