Welcome Home Support Worker

Job description

Job responsibilities

Location: Hybrid flexible working between client homes in South Gloucestershire (successful appointees will be allocated an area of South Glos to cover), Southern Brooks offices (Patchway and Kingswood), home working and Southmead hospital.

About the Welcome Home Project

This new and exciting project seeks to provide short to medium support to people who have been discharged from hospital to stay well in their own homes. Support will be provided by a mixture of home support workers, volunteers and self-employed carers.

This service will deliver tailored home support care (wellbeing support, minor adjustments to the home environment, access to community activities, home technology support, etc) in clients homes in conjunction with Age UK South Gloucestershire. Clients will be referred by various hospital discharge pathways.

This key role works closely with the Project Manager, Welcome Home Team Lead, Age UK Volunteer Coordinator and volunteers to provide the appropriate support in a timely manner. This is a varied role requiring multi-tasking skills and working under pressure.

Main purpose of job:

• To support patients who have been discharged from hospital and assist them in settling back into daily life and their community.
• Carry out home assessments to co-produce a 6 week client action plan with the client to follow.
• Support a caseload of clients to empower them to grow in confidence and independence in leading their lives.

Main duties

Client Work

Carry out motivational interviewing and person-centred conversations with the clients to identify the activities/changes to help them stay well at home.

Co-produce action plans and facilitate follow-through.

Effectively manage and prioritise a caseload of individuals offering 4-6 sessions to each.

Support individuals to address barriers to services or maintaining independence.

Reduce social isolation and loneliness by encouraging clients to participate in social, faith and local community/leisure activities.

Accompany individuals to community groups, activities, and statutory services.

Supporting use of assistive technology (talking clock, remote wearable emergency alarm, etc)

Providing a checking service in person, over the phone and using technology.

Maintain records and databases in line with all operational procedures and data protection legislation.

Produce written reports of work and monitoring information as and when required.

Produce case studies to evidence the impact of the service on users.

General

Work closely and establish effective working relationships with other professionals (hospital discharge teams, occupational therapists & other professionals) to ensure joined up support to clients.

Work closely with the project manager to constantly improve the service to clients, acting on feedback.

Undertake other duties that may from time to time be reasonably required, e.g. attending community events, assisting with fundraising activities etc.

Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and maintain GDPR compliance.

Attend training, team meetings, internal and external events as required.

Person Specification

Qualifications

Essential

• Knowledge of and experience in client-working techniques such as motivational interviewing and active listening. This includes strength-based, trauma-aware and person-centred approaches.

Experience

Essential

• At least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
• Motivational Interviewing and strengths-based assessment skills.
• An understanding of risk assessment and risk management.
• Ability to understand complex client needs and use a brokerage approach to meet these needs.
• Good understanding of health issues and the wider determinants of health and wellbeing
• Knowledge of brief interventions, behaviour change, motivational change.
• Experience of implementing policies and procedures.
• Knowledge of Equality and Diversity issues.

Desirable

• Experience of using databases to record client actions and interventions. (Desired)
• Knowledge of social prescribing. (Desired)

Job related skills

Essential

• Active safeguarding understanding and training in vulnerable adults.
• Partnership working - building relationships with, colleagues, stakeholders, and other organisations.
• Excellent organisational and time management skills to prioritise work, handle conflicting demands and meet tight deadlines.
• Good IT skills, experienced in the application and use of various software packages including MS Office packages and databases.
• Good listening, communication & problem solving skills.
• Ability to work as part of a team, as well as independently.
• Ability to carry out lone working.
• Ability to manage your own workload, identifying priorities for yourself, colleagues and the service.
• Having a creative and flexible approach to work.

Personal Skills & values

Essential

• Empathy and passion for supporting adults to live well in their own homes.
• Promotion of high quality care with a focus on clients independence & wellbeing.
• Commitment to reducing health inequalities.
• Flexible and adaptable outlook
• A practical approach to problem solving

Working conditions

Essential

• A driving licence and access to transport
• Occasional out of hours working to meet the clients needs.
• Enhanced DBS check required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southernbrooks Community Partnerships

Address

Coniston Community Centre

The Parade, Coniston Road

Patchway, Bristol

BS34 5LP

Employer's website

https://southernbrooks.org.uk/ (Opens in a new tab)