Job summary
St Margaret's Hospice Care has an exciting opportunity for a Fundraising Volunteer Coordinator to join our Engagement Team.
- Salary: £25,507 £28,157.57 per annum pro rata
- Contract: 6-month Fixed Term
- Working pattern: Part Time
We can support part-time hours of 22.5 to 30 hours per week, which translates to 3 to 4 days a week.
We understand the importance of flexibility, so we're open to discussing various working hours and days that suit your schedule. Plus, you'll have the opportunity to enjoy hybrid working, with the option to work from home one day a week.
Most of your hours will fall between Monday and Friday, though there may be occasional evening or weekend commitments to support our community fundraising events.
You'll be part of a supportive, friendly team in a charity driven by compassion, community, and care.
Main duties of the job
As our Fundraising Volunteer Coordinator, you'll play a key part in developing, supporting and celebrating our incredible community of fundraising volunteers. You'll help people feel confident, informed, and inspired to raise awareness and funds for St Margaret's Hospice Care.
Your day to day role will include:
- Attracting, coordinating, and supporting fundraising volunteers across Somerset.
- Building strong relationships with volunteer groups, supporters and community partners.
- Working with our Community Partnerships and Events teams to help shape and deliver fundraising activities and campaigns.
- Being a friendly contact for volunteer fundraisers, offering guidance, encouragement and practical support.
- Keeping accurate records, communications, and volunteer information up to date.
- Representing St Margaret's Hospice in the community at events, presentations, and engagement activities.
- Helping celebrate volunteer contributions through appreciation events and regular communication.
Every interaction you have will help ensure volunteers feel valued and connected to the impact they're making.
About us
What can we offer you?
Holiday entitlement
- 33 days holiday including bank holidays (pro-rata if part-time)
- Ability to buy and sell annual leave*
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5.5% employer and 5% employee contribution.
Health & Wellbeing
- Free 24/7 online GP access for you and your family
- Counselling, legal and financial support
- Vitality wellbeing portal
Plus
- Life assurance (2x salary)
- Health cash plan options
- Blue Light Card discounts
- Enhanced maternity leave*
- Free on-site parking in Taunton and Yeovil
- Brilliant development and training opportunities
- Chances to get involved in hospice events and campaigns
*Eligibility criteria applies
Job description
Job responsibilities
Volunteer Coordination & Support
- Attract,
engage and coordinate fundraising volunteers, ensuring they are appropriately
prepared for their role, supported, and equipped to deliver successful
activities.
- Develop
and implement volunteer stewardship plans to build strong, long term
relationships with individuals and groups.
- Act
as the first point of contact for all fundraising volunteers, providing
advice, resources, and encouragement to help them maximise their fundraising
impact.
- Maintaining
and monitoring accurate volunteer records and communications on the
volunteering hub, ensuring compliance with data protection and internal
policies.
- Work
alongside the Volunteering team to recognise and celebrate the contribution
of volunteers through appreciation events, awards, and ongoing
communications.
Fundraising & Community Engagement
-
Work
with the Community Partnerships Team to identify opportunities for volunteer led
fundraising activities across Somerset.
-
Support
the team with planning, delivery, and evaluation of community fundraising
events and campaigns including those taking place outside normal office
hours.
-
Represent
St Margarets Hospice at community events, cheque presentations, and
volunteer meetings, acting as an inspiring ambassador for the charity.
-
Help
develop and grow local fundraising groups or committees, supporting them to
organise events, collections, and other fundraising initiatives.
-
Liaise
with the Volunteering team to promote fundraising volunteer stories,
opportunities, and successes through digital and print channels.
Administration & Reporting-
Provide
high quality administrative support to the Events and Community Partnerships
Team, maintaining accurate records of volunteer and fundraising activity on
the Volunteer database.
-
Prepare
write ups and reports on volunteer engagement, event participation, and
income generation to inform strategy and planning as well as support
communication tools.
-
Working
with the Volunteering team to develop and consider potential new fundraising
and volunteering opportunities to support income growth. As well as
recruitment engagement opportunities.
Teamwork & Values-
Work
closely with the Supporter Experience team as well as Volunteering Team to
ensure volunteers and community fundraisers receive a seamless and positive
experience.
-
Proactively
contribute to the achievement of fundraising targets and strategic goals as
part of the wider team.
-
Attend
monthly meetings with Volunteering team to identify opportunities and feed
into the volunteer campaigns and communications.
-
Champion
the hospices values, ensuring that volunteers feel connected to our mission
and understand the impact of their support.
-
Undertake
any other reasonable tasks as directed by your line manager in support of
team objectives.
Job description
Job responsibilities
Volunteer Coordination & Support
- Attract,
engage and coordinate fundraising volunteers, ensuring they are appropriately
prepared for their role, supported, and equipped to deliver successful
activities.
- Develop
and implement volunteer stewardship plans to build strong, long term
relationships with individuals and groups.
- Act
as the first point of contact for all fundraising volunteers, providing
advice, resources, and encouragement to help them maximise their fundraising
impact.
- Maintaining
and monitoring accurate volunteer records and communications on the
volunteering hub, ensuring compliance with data protection and internal
policies.
- Work
alongside the Volunteering team to recognise and celebrate the contribution
of volunteers through appreciation events, awards, and ongoing
communications.
Fundraising & Community Engagement
-
Work
with the Community Partnerships Team to identify opportunities for volunteer led
fundraising activities across Somerset.
-
Support
the team with planning, delivery, and evaluation of community fundraising
events and campaigns including those taking place outside normal office
hours.
-
Represent
St Margarets Hospice at community events, cheque presentations, and
volunteer meetings, acting as an inspiring ambassador for the charity.
-
Help
develop and grow local fundraising groups or committees, supporting them to
organise events, collections, and other fundraising initiatives.
-
Liaise
with the Volunteering team to promote fundraising volunteer stories,
opportunities, and successes through digital and print channels.
Administration & Reporting-
Provide
high quality administrative support to the Events and Community Partnerships
Team, maintaining accurate records of volunteer and fundraising activity on
the Volunteer database.
-
Prepare
write ups and reports on volunteer engagement, event participation, and
income generation to inform strategy and planning as well as support
communication tools.
-
Working
with the Volunteering team to develop and consider potential new fundraising
and volunteering opportunities to support income growth. As well as
recruitment engagement opportunities.
Teamwork & Values-
Work
closely with the Supporter Experience team as well as Volunteering Team to
ensure volunteers and community fundraisers receive a seamless and positive
experience.
-
Proactively
contribute to the achievement of fundraising targets and strategic goals as
part of the wider team.
-
Attend
monthly meetings with Volunteering team to identify opportunities and feed
into the volunteer campaigns and communications.
-
Champion
the hospices values, ensuring that volunteers feel connected to our mission
and understand the impact of their support.
-
Undertake
any other reasonable tasks as directed by your line manager in support of
team objectives.
Person Specification
Education and Qualifications
Essential
- GCSE Level A-C (5-9) in English and maths or equivalent.
Desirable
- Previous experience of working in a charity in a fundraising capacity
- Experience in working towards and delivering revenue targets.
- Knowledge of using digital platforms to support fundraising and or volunteering.
- Demonstrable knowledge and understanding of fundraising or volunteer databases
Self Awareness
Essential
- Ability to plan and organise workload, considering changing priorities throughout the fundraising calendar and the need to support colleagues with their activities and events.
- Excellent interpersonal skills (tact, diplomacy, and discretion).
- Empathy with the cause and ability to communicate the ethos and values of St. Margaret's Hospice and act as an ambassador for the organisation.
Working with others
Essential
- Ability to work both independently and as part of a team with a 'can do approach' and flexible attitude throughout the fundraising calendar and the need to support colleagues with their activities and events.
- Proven experience of delivering excellent customer/donor care.
- Excellent communication skills with ability to deliver key messages in one-to-one or group settings to either internal or external stakeholders.
- Ability to build relationships and collaborate to achieve results.
Desirable
- Experience of working with and motivating volunteers
Outcome and Results
Essential
- Results driven with a creative and innovative approach to problem solving.
- Highly organised, with ability to adapt and flex workloads depending on the priorities of the team.
- Must be confident, self-motivated, pro-active, and enthusiastic.
- Demonstrate strong administrative skills.
Desirable
- Experience of planning and implementing events and/or projects through to conclusion.
Leading in your area
Essential
- Strong IT skills, and good working knowledge of all Microsoft Office packages including Teams
Desirable
- Demonstrable knowledge of fundraising practices, and the regulations that govern the profession.
- Confident in presenting information to different groups of people, using PowerPoint (or similar software)
Other Requirements
Essential
- Full UK driving licence with access to a vehicle and ability to travel throughout the county of Somerset
- Flexibility around working hours and ability to work unsocial hours and weekends
Person Specification
Education and Qualifications
Essential
- GCSE Level A-C (5-9) in English and maths or equivalent.
Desirable
- Previous experience of working in a charity in a fundraising capacity
- Experience in working towards and delivering revenue targets.
- Knowledge of using digital platforms to support fundraising and or volunteering.
- Demonstrable knowledge and understanding of fundraising or volunteer databases
Self Awareness
Essential
- Ability to plan and organise workload, considering changing priorities throughout the fundraising calendar and the need to support colleagues with their activities and events.
- Excellent interpersonal skills (tact, diplomacy, and discretion).
- Empathy with the cause and ability to communicate the ethos and values of St. Margaret's Hospice and act as an ambassador for the organisation.
Working with others
Essential
- Ability to work both independently and as part of a team with a 'can do approach' and flexible attitude throughout the fundraising calendar and the need to support colleagues with their activities and events.
- Proven experience of delivering excellent customer/donor care.
- Excellent communication skills with ability to deliver key messages in one-to-one or group settings to either internal or external stakeholders.
- Ability to build relationships and collaborate to achieve results.
Desirable
- Experience of working with and motivating volunteers
Outcome and Results
Essential
- Results driven with a creative and innovative approach to problem solving.
- Highly organised, with ability to adapt and flex workloads depending on the priorities of the team.
- Must be confident, self-motivated, pro-active, and enthusiastic.
- Demonstrate strong administrative skills.
Desirable
- Experience of planning and implementing events and/or projects through to conclusion.
Leading in your area
Essential
- Strong IT skills, and good working knowledge of all Microsoft Office packages including Teams
Desirable
- Demonstrable knowledge of fundraising practices, and the regulations that govern the profession.
- Confident in presenting information to different groups of people, using PowerPoint (or similar software)
Other Requirements
Essential
- Full UK driving licence with access to a vehicle and ability to travel throughout the county of Somerset
- Flexibility around working hours and ability to work unsocial hours and weekends
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
