Job summary
St Margarets Hospice Care has a fantastic opportunity for a Clinical Systems Administrator to join their team. This role is based in Taunton. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 per annum.
As our Clinical Systems Administrator, you will play a key role in enhancing the functionality and efficiency of our Electronic Health Record (EHR) system.
Main duties of the job
Your day-to-day work will involve:
- Offering vital support and training to healthcare professionals, assisting them in navigating and utilising the system effectively.
- Serving as a responsive point of contact for system-related queries and issues.
- Collaborating with colleagues across the organisation to assist in system setup and development, making necessary amendments as agreed by the Clinical Systems Manager.
- Playing a significant part in monitoring the system's performance, aiming to continuously improve its efficiency and reliability.
With a proactive approach and an ability to work harmoniously in a team, you will foster a supportive and efficient work environment. A background in systems administration and a willingness to learn and develop are essential to succeed in this role.
About us
St Margarets philosophy is to keep the patient at the heart of everything we do. We expect staff to uphold our values at all times and fulfill our commitment to providing excellent specialist palliative care for patients and support to their families. As a Real Living Wage employer we go to great lengths to recruit the right people. We want people with a positive attitude who are willing to go the extra mile, not because they are asked to but because they are passionate about working for St Margarets.
We also offer the following benefits:
Holiday entitlement
- 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5% employer and 5% employee contribution
Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal
- Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance
- Counselling and support
- Legal, financial, and medical information and advice
Plus
- Blue Light Discount Card
- Life assurance cover 2x salary
- Enhanced parental leave*
- Learning and development opportunities
- Free on-site parking
- Volunteering and fundraising opportunities
*Eligibility criteria applies
Job description
Job responsibilities
Basic User Support:
- Championing best practice use of the EHR throughout the clinical teams.
- Provide ad-hoc support and training to healthcare professionals on how to use and navigate the EHR system effectively.
- Working with the clinical users, address queries and issues, collaborating with the Data and IT Services Team on more complex issues.
System Setup, Development and Configuration:
- Assist in the setup, configuration, and testing of the system based on approved clinical requirements.
- Work with the Clinical Systems Manager and other healthcare professionals to understand their needs and customise the system as per agreed protocols.
- Ensure new users are set up and have appropriate role-based access controls.
- Be aware of forthcoming system upgrades and updates affecting the EHR and their implications for St Margaret's. Ensure these are communicated to the relevant staff, considering additional training as necessary. Collaborating with the IT Services and L&D teams in rolling out these updates and upgrades.
EHR Database Administration:
- Assist with the day-to-day management and maintenance of EHR.
- Provide basic troubleshooting and resolution of issues.
- Ensure amendments to the EHR are accurately applied.
- Advocate for best practice in system administration and development.
Performance Monitoring and Improvement:
- Monitor performance and contribute to efforts to improve efficiency.
- Support integration efforts to improve EHR system performance, collaborating with the Clinical Systems Manager, Data and IT Services as necessary.
- Run ad-hoc reports to inform clinical activity.
- Identify and manage problems arising in the EHR related to data quality. Run audits and identify problem areas, subsequently devising and running targeted training to address any issues.
- Verify and monitor usage of the EHR, ensuring users are consistent across all teams, basic information governance is followed, and standards of data entry are met.
Relationships:
- Work with clinical teams on fit for purpose solutions that improve workflows operationally and systematically.
- Collaborate with external suppliers and partners on solutions that integrate with the electronic health record.
- Develop strong relationships with IT, Governance, Clinical and other back office functions to ensure the solutions developed fit in with wider organisational goals and objectives.
Job description
Job responsibilities
Basic User Support:
- Championing best practice use of the EHR throughout the clinical teams.
- Provide ad-hoc support and training to healthcare professionals on how to use and navigate the EHR system effectively.
- Working with the clinical users, address queries and issues, collaborating with the Data and IT Services Team on more complex issues.
System Setup, Development and Configuration:
- Assist in the setup, configuration, and testing of the system based on approved clinical requirements.
- Work with the Clinical Systems Manager and other healthcare professionals to understand their needs and customise the system as per agreed protocols.
- Ensure new users are set up and have appropriate role-based access controls.
- Be aware of forthcoming system upgrades and updates affecting the EHR and their implications for St Margaret's. Ensure these are communicated to the relevant staff, considering additional training as necessary. Collaborating with the IT Services and L&D teams in rolling out these updates and upgrades.
EHR Database Administration:
- Assist with the day-to-day management and maintenance of EHR.
- Provide basic troubleshooting and resolution of issues.
- Ensure amendments to the EHR are accurately applied.
- Advocate for best practice in system administration and development.
Performance Monitoring and Improvement:
- Monitor performance and contribute to efforts to improve efficiency.
- Support integration efforts to improve EHR system performance, collaborating with the Clinical Systems Manager, Data and IT Services as necessary.
- Run ad-hoc reports to inform clinical activity.
- Identify and manage problems arising in the EHR related to data quality. Run audits and identify problem areas, subsequently devising and running targeted training to address any issues.
- Verify and monitor usage of the EHR, ensuring users are consistent across all teams, basic information governance is followed, and standards of data entry are met.
Relationships:
- Work with clinical teams on fit for purpose solutions that improve workflows operationally and systematically.
- Collaborate with external suppliers and partners on solutions that integrate with the electronic health record.
- Develop strong relationships with IT, Governance, Clinical and other back office functions to ensure the solutions developed fit in with wider organisational goals and objectives.
Person Specification
Qualifications
Essential
- Basic English and Maths skills
- Desire to learn and develop
Desirable
- Qualification in IT systems or related field.
Self Awareness
Essential
- To have a 'can do approach', be enthusiastic, self-motivated, and flexible.
- Positive attitude towards equal opportunities and towards working in a multicultural environment.
- Excellent organisational and time management skills.
Working with others
Essential
- Good communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work as part of a team, providing support to other team members as required.
Desirable
- Teaching or training experience in both 1:1 and small group settings.
- Experience providing help and support to users of electronic systems.
Outcome and Results
Essential
- Ability to manage tasks efficiently, prioritising based on urgency and importance.
- Aptitude for troubleshooting and problem-solving.
Desirable
- Evidence of developing user guides and support.
Leading in your area
Essential
- Experience in systems administration, particularly with EHR or CRM systems.
- Ability to travel between clinical locations in Somerset if required.
Desirable
- Awareness of data protection and retention legislation.
- Experience using TPP SystmOne.
- Experience implementing an electronic record system.
- Experience in EHR system setup and configuration.
Person Specification
Qualifications
Essential
- Basic English and Maths skills
- Desire to learn and develop
Desirable
- Qualification in IT systems or related field.
Self Awareness
Essential
- To have a 'can do approach', be enthusiastic, self-motivated, and flexible.
- Positive attitude towards equal opportunities and towards working in a multicultural environment.
- Excellent organisational and time management skills.
Working with others
Essential
- Good communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work as part of a team, providing support to other team members as required.
Desirable
- Teaching or training experience in both 1:1 and small group settings.
- Experience providing help and support to users of electronic systems.
Outcome and Results
Essential
- Ability to manage tasks efficiently, prioritising based on urgency and importance.
- Aptitude for troubleshooting and problem-solving.
Desirable
- Evidence of developing user guides and support.
Leading in your area
Essential
- Experience in systems administration, particularly with EHR or CRM systems.
- Ability to travel between clinical locations in Somerset if required.
Desirable
- Awareness of data protection and retention legislation.
- Experience using TPP SystmOne.
- Experience implementing an electronic record system.
- Experience in EHR system setup and configuration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
