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Wigan GP Alliance

Hub Receptionist

The closing date is 23 September 2025

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Job summary

The role will involve , greeting and booking patients in on arrival at the hub site and patient satisfaction surveys. Full induction will be provided.

Our Hub sites are located across the borough & we have sessions available on :-

  • Saturday - 10:00 - 16:00
  • Sunday - 10:00 - 16:00

The above are at sites based - WN1 Standishgate & WN2, WN4, WN3. We also have other hub sites with overtime available across the Wigan borough.

Full Inductions and training will be provided.

Main duties of the job

The role involves booking patients in on arrival, Professionally deal with any queries as they arise and keep the GP's informed if any changes occur to the prebooked appointments.

To be confident with patients and professional at all times.

Ensure a handover is completed to your service coordinator if applicable and all keys & equipment are returned to the designated place.

Audit checks to be completed on every session and Patient surveys to be distributed accordingly to the patients on arrival.

Experience is preferred but full training will be provided on induction.

About us

Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough, reacting when required to in time of need eg Covid-19 response.

We provide services across the whole Borough to a number of fixed locations.

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

B0385-25-00100209

Job locations

17 Beecham Court

Wigan

Lancashire

WN3 6PR


Ashton Medical Centre

120 Wigan Road

Ashton-in-makerfield

Wigan

Lancashire

WN4 9SU


Pennygate Medical Centre

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


66 Standishgate

Wigan

Lancashire

WN1 1UW


Worsley Mesnes Health Centre

Poolstock Lane

Wigan

Lancashire

WN3 5HL


Job description

Job responsibilities

Demonstrate organisational skills with the ability to prioritise workload, work to deadlines and react positively to situations at short notice.

Willingness to work in a flexible manner as part of a team and to adapt working practices to suit the changing demands of service requirements., for example supporting staff shortage and telephony support.

Good understanding of the NHS IT systems. (Training will be provided where necessary).

To possess good interpersonal and communication skills and an ability to operate with diplomacy.

To have a good knowledge of Microsoft Outlook/ Office and its applications including experience of using Excel spreadsheets effectively.

Able to work successfully both autonomously and as part of a team; maintaining good working relationships and knowing when to refer to others.

To possess good organisation and logistical skills and apply a high attention to detail.

Job description

Job responsibilities

Demonstrate organisational skills with the ability to prioritise workload, work to deadlines and react positively to situations at short notice.

Willingness to work in a flexible manner as part of a team and to adapt working practices to suit the changing demands of service requirements., for example supporting staff shortage and telephony support.

Good understanding of the NHS IT systems. (Training will be provided where necessary).

To possess good interpersonal and communication skills and an ability to operate with diplomacy.

To have a good knowledge of Microsoft Outlook/ Office and its applications including experience of using Excel spreadsheets effectively.

Able to work successfully both autonomously and as part of a team; maintaining good working relationships and knowing when to refer to others.

To possess good organisation and logistical skills and apply a high attention to detail.

Person Specification

Qualifications

Essential

  • Minimum Grade C in Maths and English, or equivalences.
  • Computer literate
  • Confident communicator
  • Flexible

Desirable

  • Knowledge of System one desirable, however full training will be provided.
Person Specification

Qualifications

Essential

  • Minimum Grade C in Maths and English, or equivalences.
  • Computer literate
  • Confident communicator
  • Flexible

Desirable

  • Knowledge of System one desirable, however full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wigan GP Alliance

Address

17 Beecham Court

Wigan

Lancashire

WN3 6PR


Employer's website

http://www.wigangpalliance.org (Opens in a new tab)

Employer details

Employer name

Wigan GP Alliance

Address

17 Beecham Court

Wigan

Lancashire

WN3 6PR


Employer's website

http://www.wigangpalliance.org (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Lead

Karen Griffiths

wigangpalliance.recruitment@nhs.net

01942807173

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

B0385-25-00100209

Job locations

17 Beecham Court

Wigan

Lancashire

WN3 6PR


Ashton Medical Centre

120 Wigan Road

Ashton-in-makerfield

Wigan

Lancashire

WN4 9SU


Pennygate Medical Centre

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


66 Standishgate

Wigan

Lancashire

WN1 1UW


Worsley Mesnes Health Centre

Poolstock Lane

Wigan

Lancashire

WN3 5HL


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