St Giles Hospice

Clinical Administrator

This job is now closed

Job summary

The Clinical Administrator reports into the Clinical Administration & Equipment Lead and is responsible for providing a full range of call handling and administrative duties for various services including community and inpatient services.

Main duties of the job

About us

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness.Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With just 18% of this funded by the Government, we rely heavily on donations and income generation from the local community.

Date posted

05 February 2025

Pay scheme

Other

Salary

£22,720.97 to £23,939.68 a year pro rata for part time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0379-413B

Job locations

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

Job description

Job responsibilities

The role entails but is not limited to: -

To maintain the strict confidentiality of information at all times.
Follow all administrative procedures and guidelines to provide an effective and timely support service to the clinical teams.

Laise with internal and external health care professionals, patients and their carers/family to assist with all communication of information in a tactful and sensitive manner.

Deal with all incoming telephone calls efficiently and promptly with sensitive and professional manner, passing on any messages to the clinical teams and making outgoing calls and enquiries as required and directed.

Receive and process new referrals and admissions to the relevant services and scan relevant clinical information on an ongoing basis.

Update, review and maintain clinical records and other electronic filing systems as required using SystmOne.

Maintain patient medical records and ensure filing of medical papers in a timely manner.

Produce outgoing correspondence, e-mails, reports and notes as requested by the clinical and management team.

Collate and record data for the provision of reporting and statistics, updating service records such as Clinical equipment.

Be a flexible and supportive member of the Clinical Administrative team, covering for colleagues during holidays and other absences and undertaking any other duties as appropriate to the post.

Being conversant and complying with the policies and procedures of St Giles Hospice.

Developing and maintaining effective communication and working relationships with external agencies, external contractors/suppliers and other St Giles Hospice services.

Being responsible for maximising the use of available resources to obtain optimum benefit for the service.

Ensuring an annual appraisal is undertaken and that mandatory training is completed.

Always acting as an ambassador for St Giles Hospice to patients and their carers, health care professionals and the public.

Adopting standards and behaviours that are consistent with St Giles Hospice mission and values.

Be flexible and willing to undertake other roles in the clinical administration team as required with prior discussion i.e. Reception.

Job description

Job responsibilities

The role entails but is not limited to: -

To maintain the strict confidentiality of information at all times.
Follow all administrative procedures and guidelines to provide an effective and timely support service to the clinical teams.