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St Giles Hospice

Medical Secretary

Information:

This job is now closed

Job summary

The post holder will provide an efficient medical secretarial service to the clinicians and their team in respect of Clinic work.

Main duties of the job

To work flexibly with and alongside clinical administration staff, consultants and Senior nursing teams when required. They will be trained in all aspects of the duties of a Medical Secretary, which includes understanding medical terminology. The post holder will be required to cover work for other clinical admin staff in the event of sickness/holidays.

About us

St Giles Hospice is a registered charity offering high-quality specialist care free of charge for people living with diseases, which are terminal or incurable, as well as providing support for their families and carers. Our services are rated as Outstanding by the Care Quality Commission.

Patients come from across the hospice's catchment area, which ranges from Ashby-de-la-Zouch and Atherstone in the east, to Cannock in the west and from Burton and Uttoxeter in the north, to Sutton Coldfield and Coleshill in the south.

Care is offered at the hospice's centres in Whittington and Sutton Coldfield and in patients' own homes across the region.

St Giles spends around £10million a year providing its specialist services and with little more than a third of this funded by the Government, the registered charity relies heavily on donations and income generation from the local community.

Details

Date posted

08 November 2023

Pay scheme

Other

Salary

Depending on experience Starting from £23,349.60 WTE (pro rata for part time hours)

Contract

Permanent

Working pattern

Part-time

Reference number

B0379-23-0031

Job locations

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH


Job description

Job responsibilities

The role entails but is not limited to: -

To act as the point of contact for patients and external clinical teams on behalf of the clinicians; ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.

Manage the Clinicians outpatient diaries efficiently.

Typing and despatch of clinical correspondence related to patients within Hospice agreed timescales and quality standards.

To ensure that urgent test results/correspondence is brought to the immediate attention of the Clinician and/or team.

Accurately inform patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries.

Transcribe Clinical outpatient letters

Support management in the preparation and validation of the waiting lists and performance data as and when required.

Liaise effectively with wards and departments within the hospital.

Escalate any urgent problems to Medical Director or Clinical Services Director.

Provide secretarial support/cover for colleagues during absence

Undertake necessary training as and when required by the Hospice

Assist in maintaining adequate stocks of stationary and replenish stock

Attend departmental meetings to take minutes if required.

Job description

Job responsibilities

The role entails but is not limited to: -

To act as the point of contact for patients and external clinical teams on behalf of the clinicians; ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.

Manage the Clinicians outpatient diaries efficiently.

Typing and despatch of clinical correspondence related to patients within Hospice agreed timescales and quality standards.

To ensure that urgent test results/correspondence is brought to the immediate attention of the Clinician and/or team.

Accurately inform patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries.

Transcribe Clinical outpatient letters

Support management in the preparation and validation of the waiting lists and performance data as and when required.

Liaise effectively with wards and departments within the hospital.

Escalate any urgent problems to Medical Director or Clinical Services Director.

Provide secretarial support/cover for colleagues during absence

Undertake necessary training as and when required by the Hospice

Assist in maintaining adequate stocks of stationary and replenish stock

Attend departmental meetings to take minutes if required.

Person Specification

Qualifications

Essential

  • RSA III Typing/Word Processing (or equivalent experience)
  • GCSE (Grade C or above) or equivalent in English
  • Audio typing experience
  • Shorthand 80 wpm
  • Private Secretarys Certificate/Medical Secretarys Qualification (Amspar)

Experience

Essential

  • Secretarial experience

Skills

Essential

  • Ability to work as part of a team
  • Reliable/Flexible
  • Good telephone skills Good communication skills verbal and written
  • Ability to work with minimum supervision
  • Ability to prioritise workload Ability to meet deadlines

Personal Attributes

Essential

  • Empathetic
  • Team Player
  • Able to work under pressure
  • Collaborative
  • Ambassador for St Giles Hospice
  • Eligibility to work in the UK
  • Valid Driving Licence
Person Specification

Qualifications

Essential

  • RSA III Typing/Word Processing (or equivalent experience)
  • GCSE (Grade C or above) or equivalent in English
  • Audio typing experience
  • Shorthand 80 wpm
  • Private Secretarys Certificate/Medical Secretarys Qualification (Amspar)

Experience

Essential

  • Secretarial experience

Skills

Essential

  • Ability to work as part of a team
  • Reliable/Flexible
  • Good telephone skills Good communication skills verbal and written
  • Ability to work with minimum supervision
  • Ability to prioritise workload Ability to meet deadlines

Personal Attributes

Essential

  • Empathetic
  • Team Player
  • Able to work under pressure
  • Collaborative
  • Ambassador for St Giles Hospice
  • Eligibility to work in the UK
  • Valid Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH


Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH


Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Executive Medical Director

Deborah Talbot

01543432031

Details

Date posted

08 November 2023

Pay scheme

Other

Salary

Depending on experience Starting from £23,349.60 WTE (pro rata for part time hours)

Contract

Permanent

Working pattern

Part-time

Reference number

B0379-23-0031

Job locations

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH


Supporting documents

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