Job responsibilities
Overall aims:
To ensure that patient care and the experience of families and carers is equitable, professional and of an excellent standard.
To provide strong leadership to clinical managers and vision in the development and management of clinical services, ensuring that agreed objectives are delivered.
To support the implementation and expression of our values Caring, Aspiring, Professional, Sustainable at all levels throughout the hospice.
To involve clinical leads in strategic and operational decisions at the hospice
To work with the clinical leads to stay aware of changing policies, practices and innovation within palliative care and to implement relevant changes in the Hospice.
To comply with the requirements of the Regulatory body, to ensure the hospice adheres to, and surpasses, statutory requirements and essential standards of quality and safety, and also of other appropriate bodies and legislation.
To be the hospice Safeguarding Lead, providing strategic and operational direction for policy development and management of safeguarding concerns.
To be the Hospices Controlled Drug Accountable Officer (CDAO) and Caldicott Guardian.
To provide support and strategic direction to the Education Team,.
To play an active role in the senior management team, providing overall leadership and management for the hospice as a whole, and to deputise for colleagues including the CEO as required.
To be an ambassador for St Marys Hospice as a charity, engaging in public speaking and fundraising initiatives as required and encouraging the nursing team to do the same.
KEY AREAS
Strategic management
To participate in the development and implementation of the Hospices strategic plans, annual business plans and service level agreements with the NHS and other commissioners.
Ork proactively with NHS commissioners to ensure they have the data they need to assure them of the quality of the services provided through contract.
To work with others to maintain a knowledge and understanding of key developments in service delivery and improvements in palliative care in order to help the Hospice to maintain a patient-centred service.
With senior clinical staff, promote high standards of care and appropriate innovative practice to respond to the needs of patients and families.
Manage required change effectively
To take the lead in the development and implementation of agreed policies and procedures across all clinical areas.
To lead identified areas of project work across the Hospice.
Operational management - working alongside the Clinical Leads Group
To ensure that the hospice complies with Care Quality Commission standards, developing and ensuring the implementation of any action plans necessary to address recommendations following inspections.
Regularly review staffing establishments to ensure the Hospice has a safe, cost effective and flexible workforce across 24 hours 365 days a year.
To give support to staff, ensuring agreed quality standards are understood and delivered by all staff, together with effective team working.
To undertake regular management briefings with clinical teams.
To produce reports and statistics on aspects of patient care, e.g. patient activity, clinical procedures etc. for the Chief Executive and the Board as required.
To promote a just learning culture in which staff feel confident to speak up and report incidents when things go wrong, and lessons are learnt and shared when errors occur.
To ensure a root cause analysis is undertaken following incidents and near misses and that identified actions are followed through; provide reports for Governance Committee.
To act as Case Investigator for investigations relating to doctors practice.
To support the Chief Executive and other members of the Senior Management Team and personally contribute to decision-making processes to enable effective day-to-day management of Hospice services and out of hours management support.
To undertake Performance Development Reviews with Clinical Leads, ensuring all staff have the opportunity to reach their potential, that their contributions are valued and that they perform in line with their agreed objectives.
To be responsible for the Clinical budget.
To investigate any complaints from patients, their families, visitors and staff, ensuring also that active learning takes place as required.
To identify any staff action/behaviour that may require attention in accordance with Hospice procedures and take appropriate action, keeping the Chief Executive appraised of all situations.
To be responsible for the integration of clinical teams to ensure effective use of staff across clinical areas whilst fostering a supportive working environment and monitoring staff morale.
Support and facilitate changing clinical practice
Clinical
To support definition of clinical standards, in line with national and required hospice standards.
To promote a multi-disciplinary approach to care by facilitating good inter-disciplinary communication and co-operation.
To ensure that procedures are in place for the safe custody, ordering and administration of drugs in accordance with Hospice policies and procedures. To ensure all errors are reported and subsequently monitored through clinical governance procedures.
To be the Safeguarding Lead for the hospice, ensuring staff understand that safeguarding is everyones business and have the requisite knowledge through training to be able to appropriately respond to situations and raise and report concerns.
Education
To represent the hospice at strategic education meetings, and work to place St Marys Hospice as a key education hub for palliative and end of life care education within the NW.
To support and develop the educational function of the hospice
To support co-ordination and development of teaching and learning activities.
To identify with others an appropriate model for Clinical Supervision and implement at the hospice.
Clinical Governance
To lead the development and implementation of an audit programme with the support and involvement of other clinical staff and through this to measure the effectiveness of stated standards, in line with legislation, clinical governance and all other requirements.
Through this programme to provide quality assurance that hospice services meet Regulatory Body requirements and exceed patient expectations
To lead and encourage evidence-based practice.
To be a key member of the Clinical Governance Committee.
Other
To be aware of the requirements of the Data Protection Act, 1998 and follow codes of practice to ensure safeguarding of confidential information.
To undertake any other duties appropriate to the grade as agreed with the Chief Executive.
To be willing to embrace development opportunities as they arise.
To write bid documents and prepare statistical information as required.
To take part in the managerial on-call rota
