Monitoring Co-ordinator/Administrator

Job responsibilities

Communication

To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

Maintain good communication links with contractors.

Communicate, establish and maintain professional relationships with: External contractors Infection Control Department Heads of Nursing and Matrons Ward Managers Senior Trust staff

Liaise with other departments and services to disseminate information efficiently. Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications Ensure that any breach in standards is reported promptly to your line

Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary. Domestic Services In line with the Domestic Cleaning specification:

Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

If any maintenance/ nursing/equipment issues found raise with relevant department

Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

Results spread sheet to be updated to Head of Operational Facilities on a weekly basis Linen Services

Monthly stock take of staff uniforms

Monitoring of the Contracted Linen Supplier to ensure compliance with specification Portering

Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing. Car Parking

Process parking permit applications and renewals efficiently and accurately

Respond to customer enquiries by phone, e-mail and in person

Provide administrative support to the Parking Team Maintain accurate records of parking usage, payments, and enforcements action

Escalating Parking Charge notices to the nominated car parking management provider for swift resolution

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas General Duties

Producing and typing up of all audit results in a timely manner

Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

Assist with processing of invoices for all sections under Hotel Services Department

Qualifications

Essential

• Good standard of education
• Communications and customer relations skills

Desirable

• Previous experience in administration or customer service
• Professional qualification - Level 3 in Customer Service or equivalent experience
• Microsoft Office including Word, Excel, Power Point and email packages

Experience

Essential

• Experience of using own initiative and prioritising workload

Desirable

• Experience of monitoring/auditing of standard and procedure
• Office Experience of at least 1 year gained preferably within the NHS
• Experience of dealing with internal and external clients both face to face and via telephone.

Skills

Essential

• Good verbal and written communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Able to deal, liaise and communicate with all levels of staff
• Knowledge of departmental/staffing structures within NHS

Personal

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible
• Able to rationalise and deal with moderate issues/problems
• Good organisational skills

Others

Essential

• Willingness to work additional hours if required
• Appropriate independent means of transport
• Passes Occupational Health Screening

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).