Job summary
As a key member of the Outpatients Pharmacy team, you will provide essential support to ensure the smooth running of daily operations in a fast-paced healthcare environment. Acting as the first point of contact for patients and visitors, you will deliver a welcoming, safe, and effective service that reflects the highest standards of patient care.
Your role is central to maintaining positive relationships with patients, offering assistance with their pharmacy needs, and ensuring their experience is both efficient and reassuring. By supporting the wider pharmacy team in administrative and customer-facing tasks, you will contribute directly to the department's overall performance and service delivery.
This position requires strong communication skills, attention to detail, and a compassionate approach to patient interaction, making you a vital link between the pharmacy and the people it serves.
Main duties of the job
Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy. You will be the initial point of contact for patients and visitors accessing the hospital pharmacy. You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients. Through this you will be a vital link to help the team achieve sound business performance.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job description
Job responsibilities
Meet and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items (taking in and handing out prescriptions)
Assist in accurately bagging up TTOs for the porter delivery to the wards
Accurately file completed prescriptions
Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
Assist with maintenance of the shop and retail stock takes
Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
Complete and keep up to date personal mandatory training record.
Any other relevant duties and training requirements at the request of the line Manager.
Communications and Working Relationships:
Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients
Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.
Job description
Job responsibilities
Meet and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items (taking in and handing out prescriptions)
Assist in accurately bagging up TTOs for the porter delivery to the wards
Accurately file completed prescriptions
Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
Assist with maintenance of the shop and retail stock takes
Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
Complete and keep up to date personal mandatory training record.
Any other relevant duties and training requirements at the request of the line Manager.
Communications and Working Relationships:
Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients
Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.
Person Specification
Qualifications
Essential
- GCSE at Grade C or 4 grade above in Maths and English
Experience
Essential
- Experience in an admin or retail environment
Desirable
- Over the counter sales experience
Skills
Essential
Desirable
- Previous experience of computerised stock control and invoicing
Personal Qualities
Essential
- Able to work well in a team
- Excellent communication skills with customers and colleagues
- The ability to prioritise, pay attention to detail and cope under pressure in busy environment
Other
Desirable
- Complete NVQ Medicines Counter Assistant course upon starting role
Person Specification
Qualifications
Essential
- GCSE at Grade C or 4 grade above in Maths and English
Experience
Essential
- Experience in an admin or retail environment
Desirable
- Over the counter sales experience
Skills
Essential
Desirable
- Previous experience of computerised stock control and invoicing
Personal Qualities
Essential
- Able to work well in a team
- Excellent communication skills with customers and colleagues
- The ability to prioritise, pay attention to detail and cope under pressure in busy environment
Other
Desirable
- Complete NVQ Medicines Counter Assistant course upon starting role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
