SWFT Clinical Services Ltd

Trainee Pharmacy Dispenser

The closing date is 22 August 2025

Job summary

Exciting opportunity for full time Trainee Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, Warwick Hospital

Main duties of the job

The Trainee Pharmacy Dispenser will have the opportunity to work amongst a friendly supportive team whilst learning to deliver a safe, effective and caring service for patients and other service users. The role will focus on ensuring that efficient and high-quality customer experience is maintained. Appropriate training will be provided for the successful candidate to carry out the role.

About us

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Date posted

20 August 2025

Pay scheme

Other

Salary

£26,835 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

203-SWFTCS165

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Job description

Job responsibilities

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.