Job summary
Join the Outpatient pharmacy team at George Eliot Hospital NHS Trust in Nuneaton to deliver a safe, effective and
caring service, maintain excellent relationships with patients, and through this help the team achieve sound business
performance.
The full time working pattern is 40 hours per week (5 days/wk, 8 hrs per day, Monday to Friday) but we also welcome applications for part time working. These hours alter slightly if you are asked to provide cover at Warwick or Stratford upon Avon hospitals.
WTE base salary is £23806.44 p.a.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
A benefits package is available to the appointed candidate upon successful completion of the three month probationary period.
Some elements of the job description may vary depending on the working location.
Main duties of the job
Key results area:
Customer
facing role
Provides
general admin and invoice processing support
Self-selection
shelf stock managed
Professional
standards maintained
Accurate
records kept
100%
patient focused.
Main duties (please read the job description for full details):
Meet
and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items (taking
in a prescription and issuing prescribed items)
Assist
in accurately bagging up TTOs for the porter delivery to the wards
File
completed prescriptions accurately
Assist in the sale of over-the-counter medicines
and provide information to customers on symptoms and products
Assist
patients with their medication queries, liaising with relevant staff to obtain
answers for patients
Be
responsible for the safe packing and posting of medicines to patients homes
Hand
out medicines, over the counter sales of medicines and relevant retail sales,
in a healthcare environment
Process
purchase documents on the computer system
Receive
and distribute incoming mail for staff
Receive
and respond to enquiries from colleagues and external suppliers on the
telephone and via email
Check
stationery stock levels and re-order as necessary
Provide general
administrative support: filing, database management and photocopying as required.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire NHS Foundation Trust and provides outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals.
The pharmacies are busy and operate Monday to Friday. The teams work well under pressure and liaise with hospital pharmacists, consultants and clinical staff to ensure safe and accurate dispensing.
Job description
Job responsibilities
Meet
and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items
(taking in a prescription and issuing prescribed items)
Assist
in accurately bagging up TTOs for the porter delivery to the wards
File
completed prescriptions accurately
Assist in the sale of over-the-counter
medicines and provide information to customers on symptoms and products
Assist
patients with their medication queries, liaising with relevant staff to
obtain answers for patients
Be
responsible for the safe packing and posting of medicines to patients homes
Hand
out medicines, over the counter sales of medicines and relevant retail sales,
in a healthcare environment
Process
purchase documents on the computer system
Receive
and distribute incoming mail for staff
Receive
and respond to enquiries from colleagues and external suppliers on the
telephone and via email
Check
stationery stock levels and re-order as necessary
Provide general
administrative support: filing, database management and photocopying for
Pharmacy staff as required
Access email requests (and the new On-Line
requests) for repeat prescriptions and process accordingly
Assist in ordering of medicine
Maintain the cash register and ensure daily
balances are correct and ensure credit card transactions are carried out
correctly
Price retail stock and assist with retail stock
takes
Assure
service quality and patient safety, by following Standard Operating Procedures
and corporate policies including GDPR and Health & Safety
Offer
suggestions to improve the way we work utilising best practices
Maintain
excellent working relationships and good communications with patients and
Trust employees, and contributes to the teamwork ethic so enabling the best
possible service and care to patients
Ensure confidentiality
of commercial and clinical information, which may relate to customers, staff,
Company policies, prices, business information; and takes account of
requirements of the General Data Protection Regulations, and Freedom of
Information legislation
Ensure that paperwork
is completed accurately and on time, communicates issues as appropriate, and
attends meetings as required
Complete stock control
procedures and has a basic understanding of the robot functions
Manage
their own personal training and development
Adhere
to Health and Safety, Equal Opportunities, and all other relevant legislation
Any
other relevant duties and training requirements at the request of the line
Manager.
Job description
Job responsibilities
Meet
and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items
(taking in a prescription and issuing prescribed items)
Assist
in accurately bagging up TTOs for the porter delivery to the wards
File
completed prescriptions accurately
Assist in the sale of over-the-counter
medicines and provide information to customers on symptoms and products
Assist
patients with their medication queries, liaising with relevant staff to
obtain answers for patients
Be
responsible for the safe packing and posting of medicines to patients homes
Hand
out medicines, over the counter sales of medicines and relevant retail sales,
in a healthcare environment
Process
purchase documents on the computer system
Receive
and distribute incoming mail for staff
Receive
and respond to enquiries from colleagues and external suppliers on the
telephone and via email
Check
stationery stock levels and re-order as necessary
Provide general
administrative support: filing, database management and photocopying for
Pharmacy staff as required
Access email requests (and the new On-Line
requests) for repeat prescriptions and process accordingly
Assist in ordering of medicine
Maintain the cash register and ensure daily
balances are correct and ensure credit card transactions are carried out
correctly
Price retail stock and assist with retail stock
takes
Assure
service quality and patient safety, by following Standard Operating Procedures
and corporate policies including GDPR and Health & Safety
Offer
suggestions to improve the way we work utilising best practices
Maintain
excellent working relationships and good communications with patients and
Trust employees, and contributes to the teamwork ethic so enabling the best
possible service and care to patients
Ensure confidentiality
of commercial and clinical information, which may relate to customers, staff,
Company policies, prices, business information; and takes account of
requirements of the General Data Protection Regulations, and Freedom of
Information legislation
Ensure that paperwork
is completed accurately and on time, communicates issues as appropriate, and
attends meetings as required
Complete stock control
procedures and has a basic understanding of the robot functions
Manage
their own personal training and development
Adhere
to Health and Safety, Equal Opportunities, and all other relevant legislation
Any
other relevant duties and training requirements at the request of the line
Manager.
Person Specification
Qualifications
Essential
- Essentials
- NVQ Medicines Counter Assistant qualification
- GCSE at Grade C or 4 in Maths and English Language
Knowledge and skills
Essential
- Computer literate including Microsoft Office.
- The ability to prioritise, pay attention to detail and cope under pressure in a busy environment.
- Experience in an admin or retail environment.
- Excellent communication skills with customers and colleagues.
- Team player.
- Self motivated.
Desirable
- Over the counter sales experience.
- Previous experience of computerised stock control and invoicing.
Person Specification
Qualifications
Essential
- Essentials
- NVQ Medicines Counter Assistant qualification
- GCSE at Grade C or 4 in Maths and English Language
Knowledge and skills
Essential
- Computer literate including Microsoft Office.
- The ability to prioritise, pay attention to detail and cope under pressure in a busy environment.
- Experience in an admin or retail environment.
- Excellent communication skills with customers and colleagues.
- Team player.
- Self motivated.
Desirable
- Over the counter sales experience.
- Previous experience of computerised stock control and invoicing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
