Combat Stress

Head of Services

The closing date is 26 October 2025

Job summary

To provide the highest quality strategic and operational leadership of Combat Stress in Scotland and Northern Ireland. The post holder will be the senior manager responsible for representing and promoting Combat Stress across both regions, building positive and productive relationships with statutory and third sector colleagues.

Main duties of the job

The Head of Services will be an experienced and forward thinking registered health or social care professional providing inclusive, compassionate and inspirational leadership.

The role will be accountable for,Supporting strategic alignment with all national initiatives. Meeting and ideally exceeding requirements of each Regulatory Body. Ensuring the highest quality performance in all areas of service activity. Nurturing a culture of continuous improvement, active learning and development. Informing and improving collaborative service design and delivery. Ensuring high levels of coproduction.

The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including: budget management. recruitment and retention. performance and quality improvement. line management and supervision of staff.

You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.

About us

Combat Stress is the UKs leading mental health charity for veterans. For over a century weve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide servicesin-person, and viaphoneandonline.

Details

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,241 to £75,441 a year dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0373-25-0008

Job locations

S C V O

199 Sauchiehall Street

Glasgow

G2 3EX


Combat Stress

1st Floor, 21 Talbot Street

Belfast

BT1 2LD


Job description

Job responsibilities

Hybrid with regular travel across Scotland, Northern Ireland and occasionally beyond.

Status: Permanent

Salary: Band 8b, £65,241 - £75,441, per annum, dependent on experience, plus 5% ScotlandFringe Allowance (if based in Scotland)

Hours: Full-time, 37.5 hoursper week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

___________________________________________________

About Us

Combat Stress is the UKs leading mental health charity for veterans. For over a century weve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

To provide the highest quality strategic and operational leadership of Combat Stress in Scotland and Northern Ireland. The post holder will be the senior manager responsible for representing and promoting Combat Stress across both regions, building positive and productive relationships with statutory and third sector colleagues.

The Head of Services will be an experienced and forward thinking registered health or social care professional providing inclusive, compassionate and inspirational leadership.

The role will be accountable forSupporting strategic alignment with all national initiatives. Meeting and ideally exceeding requirements of each Regulatory Body. Ensuring the highest quality performance in all areas of service activity. Nurturing a culture of continuous improvement, active learning and development. Informing and improving collaborative service design and delivery. Ensuring high levels of co-production.

The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including: budget management. recruitment and retention. performance and quality improvement. line management and supervision of staff.

You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.

This role is subject to a PVG/Access NI check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays.

Competitive stakeholder pension scheme - contributions matched up to 11% of salary

Discount shopping vouchers

Access to the Employee Assistance Programme

Flexible working

Access to Blue Light Card scheme

Death in Service Scheme

Plus many more.

Job description

Job responsibilities

Hybrid with regular travel across Scotland, Northern Ireland and occasionally beyond.

Status: Permanent

Salary: Band 8b, £65,241 - £75,441, per annum, dependent on experience, plus 5% ScotlandFringe Allowance (if based in Scotland)

Hours: Full-time, 37.5 hoursper week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

___________________________________________________

About Us

Combat Stress is the UKs leading mental health charity for veterans. For over a century weve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

To provide the highest quality strategic and operational leadership of Combat Stress in Scotland and Northern Ireland. The post holder will be the senior manager responsible for representing and promoting Combat Stress across both regions, building positive and productive relationships with statutory and third sector colleagues.

The Head of Services will be an experienced and forward thinking registered health or social care professional providing inclusive, compassionate and inspirational leadership.

The role will be accountable forSupporting strategic alignment with all national initiatives. Meeting and ideally exceeding requirements of each Regulatory Body. Ensuring the highest quality performance in all areas of service activity. Nurturing a culture of continuous improvement, active learning and development. Informing and improving collaborative service design and delivery. Ensuring high levels of co-production.

The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including: budget management. recruitment and retention. performance and quality improvement. line management and supervision of staff.

You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.

This role is subject to a PVG/Access NI check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays.

Competitive stakeholder pension scheme - contributions matched up to 11% of salary

Discount shopping vouchers

Access to the Employee Assistance Programme

Flexible working

Access to Blue Light Card scheme

Death in Service Scheme

Plus many more.

Person Specification

Skills & Knowledge

Essential

  • Demonstrable senior operational management experience of clinical services with financial restraints and delivering to target
  • Deep understanding of the health and care sector in Scotland and Northern Ireland
  • Demonstrable experience in planning and implementing service change and cost-effective service improvements
  • Proven experience of workforce management, direct line management and supervision
  • Experience of establishing and maintaining robust and effective governance arrangements
  • Experience of partnership working and the associated strengths and challenges
  • Recruitment and retention of staff

Desirable

  • Previous experience of working with ex-military personnel

Qualifications

Essential

  • Education to degree level, or equivalent, with significant senior management experience Current healthcare professional registration
  • (NMC, HCPC)
  • Significant understanding of the field of mental health
  • Comprehensive understanding of the Regulatory framework
  • In-depth professional knowledge of financial t, performance and staff management
  • Evidence of up-to-date personal and continuous professional development

Desirable

  • Management Qualification
Person Specification

Skills & Knowledge

Essential

  • Demonstrable senior operational management experience of clinical services with financial restraints and delivering to target
  • Deep understanding of the health and care sector in Scotland and Northern Ireland
  • Demonstrable experience in planning and implementing service change and cost-effective service improvements
  • Proven experience of workforce management, direct line management and supervision
  • Experience of establishing and maintaining robust and effective governance arrangements
  • Experience of partnership working and the associated strengths and challenges
  • Recruitment and retention of staff

Desirable

  • Previous experience of working with ex-military personnel

Qualifications

Essential

  • Education to degree level, or equivalent, with significant senior management experience Current healthcare professional registration
  • (NMC, HCPC)
  • Significant understanding of the field of mental health
  • Comprehensive understanding of the Regulatory framework
  • In-depth professional knowledge of financial t, performance and staff management
  • Evidence of up-to-date personal and continuous professional development

Desirable

  • Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Combat Stress

Address

S C V O

199 Sauchiehall Street

Glasgow

G2 3EX


Employer's website

https://www.combatstress.org.uk/ (Opens in a new tab)


Employer details

Employer name

Combat Stress

Address

S C V O

199 Sauchiehall Street

Glasgow

G2 3EX


Employer's website

https://www.combatstress.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Director of Services

Sonia Phythian

recruitmentnorth@combatstress.org.uk

Details

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,241 to £75,441 a year dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0373-25-0008

Job locations

S C V O

199 Sauchiehall Street

Glasgow

G2 3EX


Combat Stress

1st Floor, 21 Talbot Street

Belfast

BT1 2LD


Supporting documents

Privacy notice

Combat Stress's privacy notice (opens in a new tab)