Ward Clerk / Data Analyst

Job description

Job responsibilities

Overall Aims

To provide a high standard of administrative and data management support to Eden Valley Hospice and Jigsaw, ensuring accurate patient records, efficient clinical administration, and robust data analysis to inform decision-making and improve service quality

Key Responsibilities

Clinical & Administrative support

Responsible for providing secretarial and administrative support to both clinical and non-clinical areas of the Hospice with primary base being the Adult Inpatient Unit.

Act as first point of contact for visitors, relatives, carers, and professionals both face-to-face and via telephone.

Confidently answering the telephone, fielding calls and taking/passing on messages when required

Assisting with informing appropriate professionals following a patients death/discharge

Requesting confidential records and ensuring these are transferred and stored securely, including safe disposal in accordance with current legislation

Accountable for the preparation and development of necessary documentation for clinical areas

Maintenance of up-to-date ways of working for AIPU and relevant administration processes

Responsible for ensuring filing systems are organised and maintained

Returning NHS medical records using iFit system

Update NHS IT and secure logins for both new starters and leavers

Delivering systems (EMIS) support and training to clinical staff as required

Support with internal and external room bookings.

Provide cover for the main reception and other clinical areas when required.

Provide administration support for relevant clinical meetings including sending out meeting invitations, documentation such as agendas and minute taking when required

Providing holiday cover for Ward Clerks and to work flexibly during these times to ensure cover is available Monday Friday.

Willingness to participate in training as required to keep up to date with current technology, legislation, best practice and new process and procedures.

To undertake any other appropriate duties as requested and within your capability as dictated by the needs of the organisation

Data Analytics & Reporting

Shared responsibility for maintaining a computerised system (EMIS Web) to record patient information for Adult and Childrens services, including support system administration duties.

Support with management of EMIS system inclusive of: designing and maintaining of coded templates, production of high-quality data aligned to Hospice Key Performance indicators

Support with general data quality reporting and analysis.

Support with monthly and quarterly reporting on EMIS.

Use of Power BI programme to present data and maintenance of relevant spreadsheets containing clinical data.

Support with any other data requests from relevant managers.

Compliance & Governance

Ensure adherence to GDPR and Data Protection Act 2018 to ensure effective information governance and safeguarding..

Maintain confidentiality and information governance standards.

Person Specification

Experience

Essential

• Familiar with the Data Protection Act 2018 requirements and other relevant legislation.

Desirable

• Experience of working in the healthcare environment.
• Experience of Data production and analytics.
• Medical Letters.
• Clinical administration.
• EMIS Web (Electronic patient record).
• Experience of minute taking.

Qualifications

Essential

• GCSE qualifications including Maths and English (Grade C or above).
• Business and Administration or Data focused Qualification or
• equivalent experience.

Desirable

• A Level qualification in a related subject.

Skills and Abilities

Essential

• Proven strong organisational skills with ability to set up and manage systems.
• Ability to manage time and maintain priorities.
• Ability to multi-task and use initiative.
• Excellent and accurate communication skills both verbal and written.
• Excellent and accurate numerical skills.
• Excellent and accurate typing skills.
• Ability to work calmly and methodically under pressure and maintain good humour.
• Excellent and accurate IT skills, Microsoft Office.
• Demonstrate full consideration to the working environment, with the ability to work with sensitive information and work in areas where emotional situations may arise.

Desirable

• Supporting and supervising volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eden Valley Hospice and Jigsaw Children's Hospice

Address

Eden Valley Hospice

Durdar Road

Carlisle

CA2 4SD

Employer's website

https://www.edenvalleyhospice.org/ (Opens in a new tab)