Chief Operating Officer

Job description

Job responsibilities

Job TitleChief Operating Officer

Accountable to ELMS Council

Reports toClinical Chair/Chief Executive Officer

HoursFull Time (37.5 hours per week)

LocationAcross Pennine Lancashire (office in Blackburn)

Job Summary

ELMS Chief Operating Officer (COO) willbe responsible for planning, organising and directing the overall operations of ELMS and its performance in terms of service provision. The COO will work alongside the Executive Team and will report to the Clinical Chair/Chief Executive Officer and will be accountable to ELMS Council.

Interviews to be held Thursday 12th December 2024

MAIN DUTIES & OVERALL RESPONSIBILITIES:

1.Business Management

The post-holder will:

Be responsible for planning, organising and directing the overall operations of ELMS and its service performance.

Develop and support the ongoing strategic and business plan for ELMS service delivery and business model working in conjunction with senior managers colleagues in providing expertise and support strategic and operational service developments.

Work alongside board colleagues to determine appropriate and responsible utilisation of financial resources.

Ensure financial targets and service delivery targets are met across the organisation.

Contribute to the Societys objectives and to make a positive contribution to the provision of health services across the local health economy including integrated service delivery and delivery at scale.

Keep abreast of innovation , bringing intelligence to the management team and learning from evidence and research elsewhere to inform the development of best practice and ELMS strategies.

Oversee ELMS services contract management working with Commissioners and system partners to ensure that ELMS is a provider of choice, able to deliver its contractual obligations, while ensuring patients are treated safely and efficiently .

Provide information and professional advice to the Board and Council on corporate and managerial matters within the organisation.

Ensure that ELMS Board and Council, in conjunction with the Company Secretary, are properly advised on major issues, practices and policies affecting the organisation, including national or regional developments.

Take a lead on identifying new business opportunities, including but not limited to tender and procurement opportunities, and lead on the development and submission of new business tenders.

2.Delivering a Quality Service

2.1Service Management

Oversee the management of ELMS operational unscheduled care services by working with the Operations Manager to plan and support ELMS 24 hour 7-day unscheduled care services includingthe planning of rotas, budgets and resources across the unscheduled care service settings to meet current and future demand.

Support the Operations Manager in the management of the service as required.

Work with senior management colleagues to ensure robust development and maintenance of quality governance systems and processes across ELMS services, including but not limited to:

oReporting systems;

oIncident reporting; and

odealing with complaints

Support the development and promote necessary policies and procedures and good working practice to support.

To keep abreast of developing unscheduled care policy and best practice and support ELMS corporate and service development.

In partnership with internal and external teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as directed.2

2.2IMT and Clinical Systems

Oversee the management of IMT budgets, including the selection and purchasing of appropriate hardware and software; ensuring software licensing laws are followed.

To be responsible for operation of effective IMT systems in support of ELMS business systems and delivery of unscheduled and scheduled care services; including:

other work of the IMT and data analysis function,

to act as ELMS Senior Information Risk Owner with accountability for the organisations information risks policy,

ooversee Data Security and Protection Toolkit accreditation and other such systems accreditations as are required for ELMS information governance compliance and accreditation.

Help develop IMT policies and procedures relating to business and clinical systems to supportELMS commitment to Informational Governanceand the implementation ofeffective IMT system use.

Liaison with system providers i.e. Adastra in service developments and relationship management.

2.3Governance

Support the development and maintenance of ELMS governance systems and policies to ensure ELMS can provide a safe and reliable healthcare service to patients and comply with its contractual, regulatory and statutory obligations.

Support the Responsible Officer (ELMS Clinical Chair/CEO) and Company Secretary in ensuring all requirements of CQC registration are met as well as, health and safety, Mental Health Act 1983 and Care Standards Act, etc.

Support the Company Secretary in ensuring all requirements of health and safety, employment legislation etc. are in place and adhered to.

Maintain confidentiality at all times ensuring that ELMS Information Governance policies reflect best practice and statutory requirements and that you and colleagues adhere to all Information Governance and Data Protection standards.

In conjunction with ELMS HR Manager, ensure that ELMS staffing policies and practice reflect best practice and statutory requirements including but not limited to, ensuring equal opportunity principles are applied at all times.

3. Performance and Systems Management

Oversee the performance system providing analysis of ELMS service delivery

Oversee and support the provision of routine and ad hoc key performance indicators information for ELMS.

To oversee operational policies and procedures to support effective service delivery, in conjunction with ELMS colleagues.,

Develop effective methods of monitoring and quality assuring performance across ELMS servicesto ensure ELMS meets necessary service standards and complies with its duty of care.

Implement, review and improve systems required to deliver overall performance, in conjunction with management colleagues, through improvement action plans

Share systems knowledge and understanding within ELMS.

3.Leadership

Work in collaboration with the Board and ELMS Council, the Executive and Senior Management Teams to support key deliverables across the organisation and provide an efficient and cost-effective service.

Deputise for the Chief Executive Officer in their absence.

Be responsible for the effective operational leadership and management of the company services on a day-to-day basis,covering management colleagues absence where other arrangements are not in place.

Oversee the people management of the ELMS operational team in conjunction with ELMS HR Manager to ensure a stable and suitably skilled workforce to support service standards and capacity, which may change over time.

Work in partnership with ELMS colleagues across different functions, levels and professions, as well as key external stakeholders to support ELMS organisational development and integrated working across the wider health care system.

Professionally represent the organisation as directed by Clinical Chair/Chief Executive Officer.

Work with the operational and clinical leadership team to developsystem pathways, fulfilling the responsibility of producing supporting paperwork and project managing rollout of new pathways and services.

Liaison with local commissioners and service provider partners.

5. Communication

Develop positive and effective working relationships with staff, clinicians, ELMS Senior Management Team, commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.

Develop and reinforce the reputation of the company as a provider of high quality, effective clinical services by developing positive and responsive relationships with all external and internal stakeholders.

Liaise with Commissioners, other healthcare providers and system partners to ensure high quality patient services are provided by the Company at all timesto achieve ELMS and joint objectives and provide complementary services taking remedial action as necessary and advising executive colleagues where necessary

6. Corporate Responsibility

To undertake corporate projects in support of ELMS service or corporate development as directed by the Board or ELMS Council and/or in conjunction with the Executive or Senior Management team.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Work as part of ELMS Executive and Senior Management Teams to clearly define values, direction and policies impacting upon care delivery.

Be responsible for positive employee relations and where appropriate be involved in staff discipline and grievance issues.

To co-ordinate and take responsibility for chairing meetings and other support meetings relevant to the post, and to represent ELMS as appropriate.

Attend Board and Executive team meetings contributing to ELMS service development across the unscheduled care and other work streams.

Provide cover as necessary in the absence of colleagues.

GENERAL REQUIREMENTS:

See full JD

Person Specification

Qualifications

Essential

• Masters Level qualification and or significant senior management experience, gained by holding several senior roles across a range of health and care providers.

Desirable

• MBA Recognised management qualification.
• Formal project management qualification i.e. PRINC2, or equivalent experience

Knowledge and skills

Essential

• A proactive hands-on approach to team working and operations.
• A commitment to and focus on improving patient services through performance and quality and working in support of colleagues.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Able to cope under pressure, balance competing priorities and make difficult decisions.
• Knowledge of NHS organisations and structures and how this impact on cross-organisational project delivery.
• Ability to prepare high quality written reports and presentations for senior internal and external audiences.
• Strong track record of multiprofessional working and developing and fostering positive and professional working relationships.
• Able to work with and through ambiguity and an ability to think on their feet when dealing with issues and problems.
• Ability to communicate effectively and credibly with colleagues across boundaries, challenge stakeholders and to hold to account where necessary.
• Understand (and use) different forms of decision making and management styles appropriate to context.
• Ability to work on own initiative with limited direct supervision and manage and prioritise own
• workload.
• Confident to encourage others to develop themselves and the service through improvement, innovation, and continuous development
• Excellent IT user skills in the use of MS (and other) packages and high level of understanding IT issues.

Experience

Essential

• Evidence of business planning and performance management experience in health services.
• Demonstrable senior management experience in health care organisations.
• Evidence of an ability to plan, implement and adjust operational and strategic plans and resource requirements.
• Experience of budget forecasting and management processes in a business setting.
• Evidence of performance management, including monitoring of delivery to timescales.
• Experience of collaborative working, with a proven ability to communicate with colleagues at all levels across a wide range of organisations.
• Experience of dealing with difficult situations and/or people.
• Experience of developing systems to allow effective performance reporting.
• Knowledge and experience of line management e.g. recruitment, development, appraisal, and HR processes.
• A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
• Experience of CPD relevant to the role.

Desirable

• Experience of leading major initiatives through to successful delivery, relating to quality, cost, and timescales.
• Knowledge and experience across a range of relevant business areas, including finance, people management and programme management.
• Understanding of procurement including Provider Selection Regime.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Medical Services Ltd

Address

St Ives House

Accrington Road

Blackburn

Lancashire

BB1 2EG

Employer's website

https://www.elms-nfp.co.uk (Opens in a new tab)