Job summary
Practice Support Assistant Do you have experience working in a general practice setting, working as a care navigator or a receptionist role? We are looking for a Primary Care Senior Support Assistant who will assist the day-to-day running of our practices. Can you provide flexible cover and additional capacity to help deal with peaks in workloads across the service for administrative/ care navigator and reception teams, in our various sites? Also provide support during periods of sickness, annual leave, training and recruitment. Which can and will be last minute. As a Senior Support Assistant you will support practice resilience and act as a role model and mentor to the teams. Salary £26,136.00 per annum Location: Various practices based in Sefton, Litherland, Seaforth, Netherton, Crosby, Thornton, Maghull, Highton, Bootle, Garston & Netherly Contract: Permanent full time 37.5 hours Shifts: Monday Friday between the hours of 07.30-18.30
Main duties of the job
What will you be doing Provide flexible high-quality support to any practice, workload and service, immediately relocating to another site due to changes in operational staffing should the need arise. Carry out and be fully confident in the duties of a Care Navigator, Medical Receptionist and a Clinical Coder when required by the service. Provide operational support to the onsite practice and clinical team. Ensure all records are accurate in either written or electrical format Record essential information in a concise and accurate manner using EMIS web systems processes. Ensure patient confidentiality at all times. Ensure safety of our patients by following correct processes. Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises as and when required. Ensure that all incidents, complaints and safeguarding concerns are escalated appropriately following the correct process. Meet key performance indicators targets as set out and agreed. Identify any patients that require immediate emergency response and refer to correct emergency ambulance service. Ensure all patients are treated with respect and adapt to any communication needs. What do I need A minimum of 5 years experience working in a general practice setting as a receptionist/coder/care navigator. A full clean driving licence is essential Full flexibility to be able to travel to all Primary Care 24 sites Experience of working in a changing and challenging environment Excellent communication skills and able to communicate effectively at all levels. Excellent organisational skills with the ability to prioritise effectively. Knowledge of Microsoft office. Experience in using EMIS clinical systems.
About us
About us Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Whats on offer? £26,136.00 salary per annum, 37.5 hours (Operational hours Monday - Friday 7:30am 18:30) 27 days annual leave (pro rata) previous NHS service will be taken into account. NHS pension scheme NHS car fleet scheme NHS home electronics scheme Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts. Colleague events Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Details
Date posted
15 January 2026
Pay scheme
Other
Salary
£26,136 to £26,136 a year
Contract
Permanent
Working pattern
Full-time
Reference number
VP2BD24835
Job locations
Primary Care 24 Practices & Hub
L21 9HA
Employer details
Employer name
Primary Care 24
Address
Primary Care 24 Practices & Hub
L21 9HA
Employer's website
Employer contact details
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