Job summary
Operational Delivery Partner
Do you have experience supporting Operational Management and Leadership teams in a challenging and changing environment? We are looking for 2 Operational Delivery Partners who will support driving the growth and development of PC24s services through strategic partnerships and operational excellence. This role focuses on identifying, developing and managing key relationships with stakeholder, including NHS Trusts, GP practices and other healthcare providers.
Salary: £43:126:50 per annum
Location: Wavertree Head office
Contract: 12 months Fixed Term
Hours: Monday - Friday 9.00am - 17.00pm
What will you be doing
Support Heads of Service and clinical leads within Primary Care, urgent care and Community Teams
Provide operational planning and support to ensure the smooth implementation of new business initiatives and service expansions.
Develop and implement operational plans to support business growth, including resource allocation, process optimisation, and performance monitoring
Conduct thorough analysis of operational data, workflows, systems and procedures to identify areas for improvement and implement effective solutions
Implement process changes that increase productivity, reduce costs, or enhance quality
Support the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements
Overseeing and development of SOPs in conjunction with governance and operations teams
Support systems and processes to ensure services are effectively implemented and monitored according to agreed policies, procedures and guidelines
Organise and facilitate meetings, including preparing agendas, taking notes, and following up on action items
Develop and maintain strong relationships with key stakeholders, including NHS commissioners, GP practices, and other healthcare providers
Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice, with the support of the Operational Management teams where appropriate
Assist in the performance management and capacity planning
Ensure a smooth handover from business mobilisation to the business as usual service delivery teams
Support the digital transformation team in the delivery and operationalisation of our digital initiatives
Main duties of the job
What do I need
Effective leadership style, adapting style around different capabilities and services
Ability to analyse complex data and translate into a service delivery context.
Excellent presentation, business case and report writing skills.
Excellent communication skills and able to communicate effectively at all levels.
Ability to build relationships both internally and externally, using negotiation skills.
Ability to use Microsoft office packages and able to adapt to systems.
Full UK Driving Licence
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
About us
Whats on offer?
£43:125:50 per annum.
37.5 hours Monday to Friday (9am-5pm)
27 days annual leave (pro rata) previous NHS service will be taken into account.
NHS pension scheme
NHS car fleet scheme
NHS home electronics scheme
Cycle to work scheme
Eligible to apply for blue light card
Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
Colleague events
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Job description
Job responsibilities
Operational Delivery Partner
Do you have experience supporting Operational Management and Leadership teams in a challenging and changing environment? We are looking for an Operational Delivery Partner who will support driving the growth and development of PC24s services through strategic partnerships and operational excellence. This role focuses on identifying, developing and managing key relationships with stakeholder, including NHS Trusts, GP practices and other healthcare providers.
Salary: £43:126:50 per annum
Location: Wavertree Head office, Liverpool L13 1FB
Contract: 12 months Fixed Term
Hours: Monday - Friday 9.00am - 17.00pm
What will you be doing
- Support Heads of Service and clinical leads within Primary Care, urgent care and Community Teams
- Provide operational planning and support to ensure the smooth implementation of new business initiatives and service expansions.
- Develop and implement operational plans to support business growth, including resource allocation, process optimisation, and performance monitoring
- Conduct thorough analysis of operational data, workflows, systems and procedures to identify areas for improvement and implement effective solutions
- Implement process changes that increase productivity, reduce costs, or enhance quality
- Support the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements
- Overseeing and development of SOPs in conjunction with governance and operations teams
- Support systems and processes to ensure services are effectively implemented and monitored according to agreed policies, procedures and guidelines
- Organise and facilitate meetings, including preparing agendas, taking notes, and following up on action items
- Develop and maintain strong relationships with key stakeholders, including NHS commissioners, GP practices, and other healthcare providers
- Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice, with the support of the Operational Management teams where appropriate
- Assist in the performance management and capacity planning
- Ensure a smooth handover from business mobilisation to the business as usual service delivery teams
- Support the digital transformation team in the delivery and operationalisation of our digital initiatives
What do I need
- Effective leadership style, adapting style around differentcapabilities and services
- Ability to analyse complex data and translate into a service delivery context.
- Excellent presentation, business case and report writing skills.
- Excellent communication skills and able to communicate effectively at all levels.
- Ability to build relationships both internally and externally, using negotiation skills.
- Ability to use Microsoft office packages and able to adapt to systems.
- Full UK Driving Licence
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Whats on offer?
- £43:125:50 per annum.
- 37.5 hours Monday to Friday (9am-5pm)
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Job description
Job responsibilities
Operational Delivery Partner
Do you have experience supporting Operational Management and Leadership teams in a challenging and changing environment? We are looking for an Operational Delivery Partner who will support driving the growth and development of PC24s services through strategic partnerships and operational excellence. This role focuses on identifying, developing and managing key relationships with stakeholder, including NHS Trusts, GP practices and other healthcare providers.
Salary: £43:126:50 per annum
Location: Wavertree Head office, Liverpool L13 1FB
Contract: 12 months Fixed Term
Hours: Monday - Friday 9.00am - 17.00pm
What will you be doing
- Support Heads of Service and clinical leads within Primary Care, urgent care and Community Teams
- Provide operational planning and support to ensure the smooth implementation of new business initiatives and service expansions.
- Develop and implement operational plans to support business growth, including resource allocation, process optimisation, and performance monitoring
- Conduct thorough analysis of operational data, workflows, systems and procedures to identify areas for improvement and implement effective solutions
- Implement process changes that increase productivity, reduce costs, or enhance quality
- Support the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements
- Overseeing and development of SOPs in conjunction with governance and operations teams
- Support systems and processes to ensure services are effectively implemented and monitored according to agreed policies, procedures and guidelines
- Organise and facilitate meetings, including preparing agendas, taking notes, and following up on action items
- Develop and maintain strong relationships with key stakeholders, including NHS commissioners, GP practices, and other healthcare providers
- Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice, with the support of the Operational Management teams where appropriate
- Assist in the performance management and capacity planning
- Ensure a smooth handover from business mobilisation to the business as usual service delivery teams
- Support the digital transformation team in the delivery and operationalisation of our digital initiatives
What do I need
- Effective leadership style, adapting style around differentcapabilities and services
- Ability to analyse complex data and translate into a service delivery context.
- Excellent presentation, business case and report writing skills.
- Excellent communication skills and able to communicate effectively at all levels.
- Ability to build relationships both internally and externally, using negotiation skills.
- Ability to use Microsoft office packages and able to adapt to systems.
- Full UK Driving Licence
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Whats on offer?
- £43:125:50 per annum.
- 37.5 hours Monday to Friday (9am-5pm)
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
