Urgent Care Co-Ordinator

Job description

Job responsibilities

Urgent Care Coordinator

Do you have great communication & call handling experience? We are looking for an Urgent Care Coordinator who will join a busy Urgent Care contact centre, where you will handle the calls into the service.

Salary: £24,636.15, per annum, (pro rata)

Location: Wavertree Technology Park head office.

Contract: Permanent Full and part time available

Shifts: 24/7 Operational hours, Shift patterns available are Mon-Fri 18:00 - 23.00, Sat/Sun 08:00 13:00, 13:00-18:00, 18:00-23.00)

What will you be doing

• Manage calls into the service following relevant procedures ensuring all calls are answered within set timeframes.
• Manage patient flow ensuring patients are seen in the correct capacity according to clinical need.
• Handle incidents, complaints, compliments and safeguarding and escalate where necessary.
• Ensure handovers are robust at the end of each shift, with any vital updates communicated.
• Have knowledge of all policies and procedures ensuring they are put into action on each shift.
• Liaise with drivers arranging home visits.
• Contact patients to arrange face to face appointments.
• Report any urgent cases and any clinical or operational issues to relevant operation teams and clinical teams.
• Log correctly and confidentially any information into clerical systems.

What do I need

• Excellent communication skills both verbal and written
• Computer literate and competent using IT systems
• Previous call centre/telephone answering experience
• Great customer service experience
• Experience of working in a healthcare environment is desired
• Time management and priority management experience

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Whats on offer?

• £24,63615 salary per annum (pro rata)
• Full time and Part time available
• 27 days annual leave (pro rata) previous NHS service will be taken into account.
• NHS pension scheme
• NHS car fleet scheme
• NHS home electronics scheme
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts
• Colleague events

Come join our proud team!

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care 24

Address

Wavertree HQ

L131FB

Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)