Primary Care 24

Primary Care - Assistant Operations Manager

The closing date is 09 August 2025

Job summary

Primary Care Assistant Operations Manager Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures. Salary: £38,000.00 - £45,5000.00 per annum DOE Location: Primary Care 24 Hub & practices What will you be doing Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies Provide a visible presence for staff during times of service delivery Ensure regular team meetings and briefings are delivered Oversee the Receptionist rota for your portfolio of practices Embed and monitor systems for handling and recording of cheques and petty cash Monitor practice KPIs and implement agreed corrective measures Ensure performance targets and KPIs are understood by all staff within your portfolio of practices Develop and deliver practice performance reports through relevant manager meetings Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4 Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices

Main duties of the job

What do I need A minimum of 2 years management experience, focusing on motivating, developing and coaching team members. Experience of working in a changing and challenging environment, working to tight deadlines. Experience of delivering across multiple services and sites. Excellent communication skills and able to communicate effectively at all levels. Ability to build relationships, using effective negotiation and influencing skills Knowledge of Microsoft office. About us Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

About us

Whats on offer? £38,000.00 - £45,000.00 per annum, DOE 37.5 hours 27 days annual leave (pro rata) previous NHS service will be taken into account. NHS pension scheme NHS car fleet scheme NHS home electronics scheme Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy. Colleague events Come join our proud team This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£38,001 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

VP2A1EAFEE

Job locations

Primary Care

L21 9HA


Job description

Job responsibilities

Primary Care Assistant Operations Manager

Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures.

Salary: £38,000.00 - £45,000.00 per annum DOE

Location: Various Primary Care 24 Practices

What will you be doing

  • Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies
  • Provide a visible presence for staff during times of service delivery
  • Ensure regular team meetings and briefings are delivered
  • Oversee the Receptionist rota for your portfolio of practices
  • Embed and monitor systems for handling and recording of cheques and petty cash
  • Monitor practice KPIs and implement agreed corrective measures
  • Ensure performance targets and KPIs are understood by all staff within your portfolio of practices
  • Develop and deliver practice performance reports through relevant manager meetings
  • Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required
  • Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery
  • Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4
  • Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices

What do I need

  • A minimum of 2 years management experience, focusing on motivating, developing and coaching team members.
  • Experience of working in a changing and challenging environment, working to tight deadlines.
  • Experience of delivering across multiple services and sites.
  • Excellent communication skills and able to communicate effectively at all levels.
  • Ability to build relationships, using effective negotiation and influencing skills
  • Knowledge of Microsoft office.

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Whats on offer?

  • £38,000.00 - £45,000.00 per annum, DOE
  • 37.5 hours
  • 27 days annual leave (pro rata) previous NHS service will be taken into account.
  • NHS pension scheme
  • NHS car fleet scheme
  • NHS home electronics scheme
  • Cycle to work scheme
  • Eligible to apply for blue light card
  • Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy.
  • Colleague events

Come join our proud team

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Job description

Job responsibilities

Primary Care Assistant Operations Manager

Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures.

Salary: £38,000.00 - £45,000.00 per annum DOE

Location: Various Primary Care 24 Practices

What will you be doing

  • Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies
  • Provide a visible presence for staff during times of service delivery
  • Ensure regular team meetings and briefings are delivered
  • Oversee the Receptionist rota for your portfolio of practices
  • Embed and monitor systems for handling and recording of cheques and petty cash
  • Monitor practice KPIs and implement agreed corrective measures
  • Ensure performance targets and KPIs are understood by all staff within your portfolio of practices
  • Develop and deliver practice performance reports through relevant manager meetings
  • Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required
  • Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery
  • Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4
  • Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices

What do I need

  • A minimum of 2 years management experience, focusing on motivating, developing and coaching team members.
  • Experience of working in a changing and challenging environment, working to tight deadlines.
  • Experience of delivering across multiple services and sites.
  • Excellent communication skills and able to communicate effectively at all levels.
  • Ability to build relationships, using effective negotiation and influencing skills
  • Knowledge of Microsoft office.

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Whats on offer?

  • £38,000.00 - £45,000.00 per annum, DOE
  • 37.5 hours
  • 27 days annual leave (pro rata) previous NHS service will be taken into account.
  • NHS pension scheme
  • NHS car fleet scheme
  • NHS home electronics scheme
  • Cycle to work scheme
  • Eligible to apply for blue light card
  • Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy.
  • Colleague events

Come join our proud team

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above
Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care 24

Address

Primary Care

L21 9HA


Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care 24

Address

Primary Care

L21 9HA


Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruiter

Lisa Crowley

VP2A1EAFEE.1286@vacancyposter.com

01512542553

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£38,001 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

VP2A1EAFEE

Job locations

Primary Care

L21 9HA


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