Job summary
Primary Care Assistant Operations Manager
Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures.
Salary: £38,000.00 - £45,5000.00 per annum DOE
Location: Primary Care 24 Hub & practices
What will you be doing
Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies
Provide a visible presence for staff during times of service delivery
Ensure regular team meetings and briefings are delivered
Oversee the Receptionist rota for your portfolio of practices
Embed and monitor systems for handling and recording of cheques and petty cash
Monitor practice KPIs and implement agreed corrective measures
Ensure performance targets and KPIs are understood by all staff within your portfolio of practices
Develop and deliver practice performance reports through relevant manager meetings
Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required
Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery
Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4
Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices
Main duties of the job
What do I need
A minimum of 2 years management experience, focusing on motivating, developing and coaching team members.
Experience of working in a changing and challenging environment, working to tight deadlines.
Experience of delivering across multiple services and sites.
Excellent communication skills and able to communicate effectively at all levels.
Ability to build relationships, using effective negotiation and influencing skills
Knowledge of Microsoft office.
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
About us
Whats on offer?
£38,000.00 - £45,000.00 per annum, DOE
37.5 hours
27 days annual leave (pro rata) previous NHS service will be taken into account.
NHS pension scheme
NHS car fleet scheme
NHS home electronics scheme
Cycle to work scheme
Eligible to apply for blue light card
Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy.
Colleague events
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Job description
Job responsibilities
Primary Care Assistant Operations Manager
Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures.
Salary: £38,000.00 - £45,000.00 per annum DOE
Location: Various Primary Care 24 Practices
What will you be doing
- Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies
- Provide a visible presence for staff during times of service delivery
- Ensure regular team meetings and briefings are delivered
- Oversee the Receptionist rota for your portfolio of practices
- Embed and monitor systems for handling and recording of cheques and petty cash
- Monitor practice KPIs and implement agreed corrective measures
- Ensure performance targets and KPIs are understood by all staff within your portfolio of practices
- Develop and deliver practice performance reports through relevant manager meetings
- Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required
- Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery
- Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4
- Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices
What do I need
- A minimum of 2 years management experience, focusing on motivating, developing and coaching team members.
- Experience of working in a changing and challenging environment, working to tight deadlines.
- Experience of delivering across multiple services and sites.
- Excellent communication skills and able to communicate effectively at all levels.
- Ability to build relationships, using effective negotiation and influencing skills
- Knowledge of Microsoft office.
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Whats on offer?
- £38,000.00 - £45,000.00 per annum, DOE
- 37.5 hours
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy.
- Colleague events
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Job description
Job responsibilities
Primary Care Assistant Operations Manager
Do you have experience providing operational leadership in a fast-paced environment? We are looking for and Assistant Operations Manager who will provide direct line management of a multi-disciplinary team working across several of our GP practices. You will oversee the practices day to day operations, including managing staff, diary management, handling patient enquiries and ensuring the practice complies with all relevant processes and procedures.
Salary: £38,000.00 - £45,000.00 per annum DOE
Location: Various Primary Care 24 Practices
What will you be doing
- Ensure effective operational management of direct reports including clinical personnel, sickness management, performance management, annual leave requests and appraisals in line with organisational policies
- Provide a visible presence for staff during times of service delivery
- Ensure regular team meetings and briefings are delivered
- Oversee the Receptionist rota for your portfolio of practices
- Embed and monitor systems for handling and recording of cheques and petty cash
- Monitor practice KPIs and implement agreed corrective measures
- Ensure performance targets and KPIs are understood by all staff within your portfolio of practices
- Develop and deliver practice performance reports through relevant manager meetings
- Ensure all key operating protocols and procedures are available and routinely followed by all personnel, and identify the need for new or updated protocols and procedures where required
- Ensure robust procedures are in place to manage practice stock levels, including vaccines, consumables and stationery
- Develop and work closely with your portfolio of practices Patient Participation Group Page 2 of 4
- Work closely with other Assistant Operations Managers and the Primary Care Hub Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all practices
What do I need
- A minimum of 2 years management experience, focusing on motivating, developing and coaching team members.
- Experience of working in a changing and challenging environment, working to tight deadlines.
- Experience of delivering across multiple services and sites.
- Excellent communication skills and able to communicate effectively at all levels.
- Ability to build relationships, using effective negotiation and influencing skills
- Knowledge of Microsoft office.
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Whats on offer?
- £38,000.00 - £45,000.00 per annum, DOE
- 37.5 hours
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy.
- Colleague events
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
