Job summary
For a faster application process,
simply email your CV to frank.peacock@pc24recruitment.co.uk
Do you have customer
service and administration experience? Are
you looking to join a growing social enterprise with great benefits including
an NHS pension? Primary Care 24 (PC24) are excited to share the position of medical
receptionist.
Main duties of the job
This is a permanent part time position, supporting
our 15 Sefton Road, Seaforth, Netherton and Litherland practices.
Shifts are from 7.45am to
1.15pm or 1pm to 6.30pm, with options available from Monday to Friday.
PC24 Open Days
Would
you like to meet us? PC24 are holding Open Days onSaturday 13th July(11am
to 3pm) PC24 Head Office, 4-6 Enterprise Way, Wavertree Technology Park, L13
1FB and onWednesday 17th July(3pm
to 7pm) Primary Care Hub, 28-30 Sefton Street, Litherland, L21 7LB.
Please come and join us and meet the team!
As a PC24 medical receptionist, you will be responsible for undertaking
a wide range of reception and administrative duties which include registering
patients, booking appointments, dealing with patient enquiries and ensuring all
information is managed correctly, filed and followed up accordingly.
About us
Primary
Care 24 (PC24) is a not-for-profit social enterprise established in 1990,
delivering NHS contracts exclusively.
The
majority of our surplus is reinvested in patients and staff. We believe that
primary healthcare should be accessible for everyone and are committed to
delivering the best quality care we can, challenging social exclusion and
working locally, where and when we can, to support our communities. We combine
the best of the NHS with social enterprise innovation, developing solutions for
NHS primary care and caring for our clinicians so that they can, in turn, care
for our patients.
This vacancy may close before
the closing date if the recruiting manager deems sufficient applications have
been received. Therefore, it is advised to complete your application as early
as possible to avoid disappointment.
Job description
Job responsibilities
Key responsibilities
- Act as the first point of contact, and be responsible for, the dissemination of information, messages and enquiries for the medical team
- Liaise with multidisciplinary team members, other health professionals and staff within the practice
- Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.
- Support and assist clinicians in the provision of safe, caring and effective services.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.
- Register new patients, review medical records, input and summarise medical history.
- Ensure up to date patient information is recorded, adding Read codes where appropriate
About you
- Literacy and numeracy skills at GCSE level C or equivalent
- Ability to work flexibly across the week
- Possess excellent communication skills
- Patient focused and act professional at all times
- Able to problem solve and think clearly in pressured situations
- Good IT skills including the use of Microsoft packages
- Experience of working in a healthcare environment and using EMIS is desirable
Whats on offer?
- Permanent part time opportunity
- 11 to 27.5 hours per week available
- Shifts are Monday to Friday 7.45am to 1.15pm or 1pm to 6.30pm
- £11.44ph
- Locations available across Liverpool & Sefton
- NHS pension scheme
- 27 days annual leave based on a 37.5-hour week
- NHS car fleet scheme T&Cs apply
- Casual dress working environment
- Ride to work scheme
- Long service awards
- Free parking
Job description
Job responsibilities
Key responsibilities
- Act as the first point of contact, and be responsible for, the dissemination of information, messages and enquiries for the medical team
- Liaise with multidisciplinary team members, other health professionals and staff within the practice
- Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.
- Support and assist clinicians in the provision of safe, caring and effective services.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.
- Register new patients, review medical records, input and summarise medical history.
- Ensure up to date patient information is recorded, adding Read codes where appropriate
About you
- Literacy and numeracy skills at GCSE level C or equivalent
- Ability to work flexibly across the week
- Possess excellent communication skills
- Patient focused and act professional at all times
- Able to problem solve and think clearly in pressured situations
- Good IT skills including the use of Microsoft packages
- Experience of working in a healthcare environment and using EMIS is desirable
Whats on offer?
- Permanent part time opportunity
- 11 to 27.5 hours per week available
- Shifts are Monday to Friday 7.45am to 1.15pm or 1pm to 6.30pm
- £11.44ph
- Locations available across Liverpool & Sefton
- NHS pension scheme
- 27 days annual leave based on a 37.5-hour week
- NHS car fleet scheme T&Cs apply
- Casual dress working environment
- Ride to work scheme
- Long service awards
- Free parking
Person Specification
Experience
Desirable
- Experience of a healthcare environment and using EMIS
Qualifications
Essential
- Literacy and numeracy skills at GCSE level C or equivalent
Person Specification
Experience
Desirable
- Experience of a healthcare environment and using EMIS
Qualifications
Essential
- Literacy and numeracy skills at GCSE level C or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
