Job summary
Care Services Administrator 37.5 hours per week
Starting salary £24,267 per annum with room to develop and progress through the pay grade banding up to £24,873 per annum.
You can help make a difference!
This is an exciting opportunity for a dynamic and resourceful administrator to provide vital support across both our Luton and Bedford locations.
Are you:
- A confident communicator with a proactive working approach, willing to provide cross cover to other team members when needed. - An experienced administrator, proficient in the use of MS Office (Outlook, Word, and Excel) with strong organisational skills. - Able to work collaboratively or on your own initiative with a strong customer focus.
Yes? Then this could be the role for you.
We would like you to have proven experience in:
- Administration
- Microsoft Office
- SystmOne (this is not essential as training can be provided)
Main duties of the job
This is a flexible location-based role with approximately 2 days a week based at our Bedford site and 3 at our Luton site. This will be on a flexible rota and could change weekly depending on service needs.
Your role will focus on supporting the day-to-day activities, helping our nursing and clinical teams to focus on providing great care. It will be important to build good working relationships while ensuring there is effective communication across the services and site locations.
Why join us:
A competitive salary and generous annual leave
Ability to carry over your existing NHS pension scheme
Healthcare scheme
Free car parking and cycle to work scheme
Career development and progression opportunities
A caring, supportive and inclusive environment
Purchasing annual leave policy
Subsidised meals in restaurant (Luton site only)
For further details, please see the Job Description and Person Specification.
As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.
We reserve the right to close this vacancy early if sufficient applications are received.
If you require any assistance completing the application
About us
Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever were needed.
As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.
Job description
Job responsibilities
Meet and greet all visitors and answer all incoming calls in a friendly and professional manner ensuring patients and their relatives are dealt with sensitively.
Manage clinical room bookings.
Communicate effectively with staff, patients, carers, volunteers and visitors, in the hospice, hospital and community.
Provide confidential proactive planning, organisation and administrative support to the care services including managing referrals, caseload management, contacting patients and booking appointments, booking transport and diary management.
Organise and support meetings, providing calendar invites, agendas, papers, minutes and actions.
Organise and support training/patient focused sessions either face to face or virtually.
Produce accurate, well-presented work and assist with data collection and data checking for reports as requested.
Work within SystmOne responding to tasks and keeping accurate patient records within a timely manner.
Ensure that the administrative operation provides a quality and responsive service to all users.
Escalate concerns to the Duty Manager when necessary.
Communicate with our Head of Corporate services to oversee planned maintenance visits.
Receive and be accountable for any monies or cheques received by way of donations, sale of goods etc.
Liaise with external partners.
To work collaboratively with the Lead for the Volunteer Team to find creative ways of attracting new volunteers.
To participate in the recruitment, induction and mandatory training of volunteers.
To have Safeguarding knowledge and awareness to be able to identify the signs, knowing what steps to take if you suspect abuse, knowing what to do if a child or an adult tell you they are being abused.
To adhere to Information Governance ensuring that personal information is handled legally, securely, efficiently and effectively in order to support delivery of the best possible care.
To provide admin support to any special projects as required
Job description
Job responsibilities
Meet and greet all visitors and answer all incoming calls in a friendly and professional manner ensuring patients and their relatives are dealt with sensitively.
Manage clinical room bookings.
Communicate effectively with staff, patients, carers, volunteers and visitors, in the hospice, hospital and community.
Provide confidential proactive planning, organisation and administrative support to the care services including managing referrals, caseload management, contacting patients and booking appointments, booking transport and diary management.
Organise and support meetings, providing calendar invites, agendas, papers, minutes and actions.
Organise and support training/patient focused sessions either face to face or virtually.
Produce accurate, well-presented work and assist with data collection and data checking for reports as requested.
Work within SystmOne responding to tasks and keeping accurate patient records within a timely manner.
Ensure that the administrative operation provides a quality and responsive service to all users.
Escalate concerns to the Duty Manager when necessary.
Communicate with our Head of Corporate services to oversee planned maintenance visits.
Receive and be accountable for any monies or cheques received by way of donations, sale of goods etc.
Liaise with external partners.
To work collaboratively with the Lead for the Volunteer Team to find creative ways of attracting new volunteers.
To participate in the recruitment, induction and mandatory training of volunteers.
To have Safeguarding knowledge and awareness to be able to identify the signs, knowing what steps to take if you suspect abuse, knowing what to do if a child or an adult tell you they are being abused.
To adhere to Information Governance ensuring that personal information is handled legally, securely, efficiently and effectively in order to support delivery of the best possible care.
To provide admin support to any special projects as required
Person Specification
Qualifications
Essential
- A good standard of education, with at least a GCSE or equivalent in English
Desirable
Experience
Essential
- Administration
- Intermediate in MS Word, Excel, Power point and Outlook
Desirable
- SystmOne
- Previous minute taking experience
- Experience working with an electronic patient database system
- Diary Management
- Telephone communication with family members, patients and other professionals
- Understanding of palliative and hospice care
Additional Criteria
Essential
- Ability to work accurately with good attention to detail.
- Organised and able to prioritise own workload.
- Able to act with diplomacy and confidentiality at all times.
- Polite, professional manner on telephone. Ability to support distressed callers.
Person Specification
Qualifications
Essential
- A good standard of education, with at least a GCSE or equivalent in English
Desirable
Experience
Essential
- Administration
- Intermediate in MS Word, Excel, Power point and Outlook
Desirable
- SystmOne
- Previous minute taking experience
- Experience working with an electronic patient database system
- Diary Management
- Telephone communication with family members, patients and other professionals
- Understanding of palliative and hospice care
Additional Criteria
Essential
- Ability to work accurately with good attention to detail.
- Organised and able to prioritise own workload.
- Able to act with diplomacy and confidentiality at all times.
- Polite, professional manner on telephone. Ability to support distressed callers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
