Medical Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a

requirement to carry out other tasks; this will be dependent upon factors such as workload

and staffing levels:

a. Dealing with patchs

b. Answer incoming phone calls, transferring calls or dealing with the callers request

appropriately

c. Signpost patients to the correct service

d. Initiating contact with and responding to, requests from patients, team members

and external agencies

e. Read code data on to Emis Web

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as

required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

o. Complete Mail Manager on a daily basis i.e. lab reports, smear results, out of

hours reports, GP2GP file electronic records, discharge summaries, tasks from

clinical staff and send letters/texts to patients.

p. Complete and process all new patient registrations including amendments and deductions and all PCSE queries q. Manage, code and file all Lloyd George paper records, including arrival of new patient notes and deceased/removal of patient records.

In addition to the primary responsibilities, the receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails when necessary

d. Scanning of patient related documentation and attaching scanned documents to

patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required processing repeat prescriptions, ensuring they are processed

accurately and efficiently

Person Specification

Knowledge and Skills

Essential

• Good IT skills including MS Office packages
• Excellent communication skills
• Ability to read, write and speak English to a good standard
• Good organisational skills
• Ability to work autonomously as well as in a team
• Excellent written, verbal and listening skills
• Strong organisational skills with the ability to prioritise tasks effectively Awareness for the need for confidentiality and compassion

Experience

Essential

• Experience in a customer facing role and/or office environment Experience of handling situations if potential conflict Experience of working in busy environment

Desirable

• Experience of working in a primary care environment
• Experience of using EMIS and DOCMAN or other clinical systems

Qualifications

Essential

• Educated to GCSE standard grade 4 & above including Maths and English Commitment to personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

The Old Post Office

No 2 The Esplanade

Rochdale

Greater Manchester

OL16 1AE

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)