Health Care Assistant - General Practice

Job description

Job responsibilities

HCA Duties

Your duties will include:

Assist the practice nurses in the delivery of patient care, ensuring that the patient safety and well-being is respected at all times. Communicate courteously and effectively with patients, relatives and carers. Ensure that the Practice Treatment room is kept in a clean and tidy.

Carry out health assessments on newly registered patients or selected patient groups

Report all matters pertaining to patients care - changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.

Once trained you may undertake phlebotomy as directed by the Practice Nurses.

Act at all times with regard to the confidentiality and sensitivity of issues to do with patients, their care and treatment.

Record and document all patient contact.

Carry out relevant clerical and reception duties as required in relation to nursing services.

Attend relevant meetings as required.

Have knowledge of and act at all times within the boundaries of health and safety legislation and data protection acts.

To comply with the following:-

a) Practice Policies and Procedures.

b) Health, Safety and Fire Regulations.

Competence

You are responsible for limiting your actions to those which you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager/supervisor.

Confidentiality:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Records Management:

As an employee of the practice, you are legally responsible for all records that you gather create or use as part of your work within the practice, whether paper based or on computer. All such records are considered public records, and you have a legal duty of confidence to service users (even after the employee has left the practice employment).

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognise the importance of effective communication within the team.

Person Specification

Specialist Knowledge/Skills

Essential

• IT literate / proficient in the use of a computer
• Excellent interpersonal and organisational skills
• Good problem-solving skills
• Ability to manage workload effectively
• Willingness to work at all times towards the best interest of the patient.

Experience

Essential

• Experience of working in a primary care environment
• Venepuncture
• Patient medicals including pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
• Ability to record accurate clinical notes
• Experience of effectively using EMIS/Docman

Desirable

• Spirometry

Qualifications

Essential

• Healthcare qualification (level 2 or 3)
• Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

Lever Chambers Centre For Health

27 Ashburner Street

Bolton

BL11SQ

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)