GP Receptionist

Job description

Job responsibilities

Receptionist Duties

Greeting and booking I patients for surgeries and clinics

Dealing with patient enquiries efficiently and courteously

Receiving and recording of telephone messages then taking appropriate action

Making appointment on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone

Pulling and filing medical records as necessary

Taking home visit requests

Receiving specimens from patients ensure all their details have been recoded whilst following health and safety protocols

Tidying waiting room after surgery, tidy and sort leaflets, discarding old and damaged items as necessary

Telephone Duties

Deal with all telephone calls and transfer calls if appropriate

Making appointments

Signposting patients to the appropriate services

Dealing with general enquiries

Respond to chaperoning requests

Administrative duties:

Have thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff

Filing patient records and correspondence when necessary

Opening and distributing of practice post

Registering new patients following the registration protocol

Sending letters / text messages to patients as required

Updating EMIS as required

Adhoc Work

Scanning

Weekly review of paperwork

Stock consulting rooms on a monthly basis

General Reception duties

General Responsibilities

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.

Highlight potential development areas

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near misses promptly and when requested to co-operate with any investigations undertaken.

All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children.

The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.

To attend any necessary training relevant to the post

Attend mandatory training sessions i.e. fire safety, health and safety

Pursue own professional development in accordance with an agreed personal development plan.

Person Specification

Qualifications

Essential

• Educated to GCSE standard grade 4 & above including Maths and English
• Commitment to personal and professional development

Experience

Essential

• Experience in a customer facing role and/or office environment
• Experience of handling situations if potential conflict
• Experience of working in busy environment

Desirable

• Experience of working in a primary care environment
• Experience of using EMIS and DOCMAN or other clinical systems

Knowledge and Skills

Essential

• Good IT skills including MS Office packages
• Excellent communication skills
• Ability to read, write and speak English to a good standard
• Good organisational skills
• Ability to work autonomously as well as in a team
• Excellent written, verbal and listening skills
• Strong organisational skills with the ability to prioritise tasks effectively
• Awareness for the need for confidentiality and compassion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

Great Lever Health Centre

21 Rupert St

Bolton

BL36RN

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)