Job summary
Working Hours:
Full time 37.5hrs. Hours between 8am and 6.30pm.
It is the responsibility of
each receptionist to assist in the smooth running of the Practice in general,
and the reception area in particular, and to project a positive and friendly
image to our patients and other professionals who may contact us either in
person or via the telephone.
Main duties of the job
To ensure that all visitors and telephone callers to
the practice are greeted professionally.
To ensure all telephone calls are managed
appropriately.
To manage the flow of patients arriving at the
reception desk, for appointments, prescriptions, or queries.
To ensure the clinical staffs receive medical records
as requested.
To ensure that repeat prescriptions are generated
accurately and efficiently, within the 48 hours specified by the practice.
To facilitate patients accessing the clinical care
provided by the practice.
To support the GPs and Nurses in providing that care.
To act as first point of contact for anyone accessing
the practice.
About us
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough.
Our Vision:
- To work collaboratively with members, partners, and stakeholders to improve care and health outcomes for patients
- To sustain the future of local Primary Care Practices
- To be representative and supportive of all practices and lead the design and delivery of new ways of working - Ensuring local GP services are at the heart of the integrated system.
We have 31 member practices across Heywood, Middleton and Rochdale and have a dedicated team on hand to support practice needs. Our dedicated team has expertise that can provide support and expertise in finance, HR, communications, project management and strategy, and our aim is to ensure we share our knowledge to help our members improve their resources.
Welcome to Dr Bhima's surgery.
The high quality of healthcare we provide will be an efficient and effective service, responsive to the patient demand and accessible to all. With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
Job description
Job responsibilities
Reception duties:
Greeting and booking in or patients for surgeries and
clinics.
Dealing with patient enquiries efficiently and
courteously.
Receiving and recording of telephone messages taking
appropriate action.
Making appointments on EMIS, by processing appointment
requests for today, future appointments from patients in person and on the
telephone.
Dealing with all telephone queries/requests from patients
and acting as liaison with the Doctors/Nurses as necessary.
Processing repeat prescriptions.
Taking home visit requests.
Receiving specimens from patients, ensuring
all their details have been recorded whilst following Health & Safety
policy.
Receiving, actioning and workflow of
emails and clinical correspondence.
Tidying waiting room after surgery,
ensuring premises are kept tidy between visits from the cleaning staff, tidy
and sort magazines and leaflets, discarding old and damaged items as necessary.
Administration
duties:
To have a thorough knowledge of all
practice policies and procedures
To work in accordance of written
protocols
Provide administrative support for
clinical staff.
Electronic filing of patient records
when needed.
Registering new patients following
the Registration Protocol.
Scanning of documents onto the
medical system.
To send letters to patients as
necessary.
Photocopying of notes and other
information.
Amending details on EMIS i.e. Change
of address, telephone numbers etc.
Other
Information:
Cover for other Reception team
members may be required for sickness and annual leave.
Ensuring building security/premises
at the end of the day and ensure the building is totally secured, internal
lights off and alarm activated.
To carry out any other duties agreed
between employee and the practice to ensure the smooth running of the practice.
Job description
Job responsibilities
Reception duties:
Greeting and booking in or patients for surgeries and
clinics.
Dealing with patient enquiries efficiently and
courteously.
Receiving and recording of telephone messages taking
appropriate action.
Making appointments on EMIS, by processing appointment
requests for today, future appointments from patients in person and on the
telephone.
Dealing with all telephone queries/requests from patients
and acting as liaison with the Doctors/Nurses as necessary.
Processing repeat prescriptions.
Taking home visit requests.
Receiving specimens from patients, ensuring
all their details have been recorded whilst following Health & Safety
policy.
Receiving, actioning and workflow of
emails and clinical correspondence.
Tidying waiting room after surgery,
ensuring premises are kept tidy between visits from the cleaning staff, tidy
and sort magazines and leaflets, discarding old and damaged items as necessary.
Administration
duties:
To have a thorough knowledge of all
practice policies and procedures
To work in accordance of written
protocols
Provide administrative support for
clinical staff.
Electronic filing of patient records
when needed.
Registering new patients following
the Registration Protocol.
Scanning of documents onto the
medical system.
To send letters to patients as
necessary.
Photocopying of notes and other
information.
Amending details on EMIS i.e. Change
of address, telephone numbers etc.
Other
Information:
Cover for other Reception team
members may be required for sickness and annual leave.
Ensuring building security/premises
at the end of the day and ensure the building is totally secured, internal
lights off and alarm activated.
To carry out any other duties agreed
between employee and the practice to ensure the smooth running of the practice.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting OR experience as a team lead or supervisor in a customer service setting
- Experience of using EMIS system desirable, but training will be given.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting OR experience as a team lead or supervisor in a customer service setting
- Experience of using EMIS system desirable, but training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
