Job summary
Job Title: Chief Officer
Location: Office based with regular travel across West Lancashire
Remuneration: Excellent pro-rate package including NHS pension and 30 days annual leave
Hours: 0.6 WTE
Reporting arrangements: OWLS CIC Board
Relationships:The post-holder will work closely within the Board, Management Team, Clinical Teams, Independent Contractors and Member Practices.
Job Purpose
The Chief Officer oversees the overall direction of OWLS. You will have a job to do, our sheer size and numbers (small) mean this isn't a role for endless delegation, you will need to role your sleeves up and get stuck in and provide the visible leadership needed to bring our people, practices, and stakeholders together to ensure that OWLS and our member practices are well positioned within the changing healthcare environment.
The ideal candidate will have a combination of significant experience, strong leadership qualities, and the ability to navigate the Health and Social Care Landscape.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
You will be key in developing and shaping and
delivering our plans, setting objectives to ensure efficiency and performance to meet our contractual obligations and targets for each service line.
You will be equally comfortable as a team leader and
team player. Your experience to date matters less that your drive, enthusiasm
and focus.
About us
OWLS is the not-for-profit GP Federation for West Lancashire. We have full membership our members are the fifteen GP Practices in West Lancashire covering a population of 118,000 across three Primary Care Networks (PCNs). Originally established by local GPs in 2000 as an out of hours provider, we became the GP Federation in 2017.
Our vision is:
A thriving general practice community in West Lancashire, providing high quality services, directly and at scale, working with partners to improve the health and wellbeing of all our residents.
We do this by:
Working with Primary Care Networks to ensure General Practice is front and centre within the Neighbourhood Health Service
Supporting general practice in West Lancashire, providing services for practices and PCNs where required
Acting as an honest broker for members and across services
Facilitating at scale service delivery, directly and in partnership with others
Playing an active part in building and training the primary care workforce of the future
Job description
Job responsibilities
Strategic
Leadership: Convert the company's high-level strategy into detailed business and
operational plans and procedures in collaboration with the Board and execute
these to drive performance and growth.
Operational
Management: Ensure the organisation is well run, overseeing daily business
functions, including human resources, operations, and finance to ensure that we
deliver high quality services for patients, member practices and Primary Care
Networks
Financial
Oversight: Work with the Finance Director to develop and manage budgets, ensuring
operational activities align with financial objectives.
Leadership and
Talent Management: Lead, motivate, and mentor multidisciplinary teams,
foster a positive culture, oversee recruitment and ensure effective performance
management and staff retention across the organisation. Provide Line Management
to members of the Management Team.
Risk and
Compliance: Establish and maintain systems and procedures to ensure legal and
regulatory compliance and mitigate operational risks.
Stakeholder
Relations: Build and maintain strong relationships with internal and external
stakeholders, including employees, members, local providers, and commissioners
in the changing healthcare environment
Performance
Reporting: Assess departmental/service performance through data analysis and key
performance indicators (KPIs), report results recommend improvement strategies
to the board and oversee their implementation.
Continuous
Improvement: Identify opportunities to improve the efficiency and effectiveness of
clinical or support services or transferrable best practice, overseeing the
implementation of changes to boost quality and productivity.
Business
Development: Identify and develop new income streams for OWLS, Primary Care
Networks and member practices, directly and/or in partnership with other
providers.
Job description
Job responsibilities
Strategic
Leadership: Convert the company's high-level strategy into detailed business and
operational plans and procedures in collaboration with the Board and execute
these to drive performance and growth.
Operational
Management: Ensure the organisation is well run, overseeing daily business
functions, including human resources, operations, and finance to ensure that we
deliver high quality services for patients, member practices and Primary Care
Networks
Financial
Oversight: Work with the Finance Director to develop and manage budgets, ensuring
operational activities align with financial objectives.
Leadership and
Talent Management: Lead, motivate, and mentor multidisciplinary teams,
foster a positive culture, oversee recruitment and ensure effective performance
management and staff retention across the organisation. Provide Line Management
to members of the Management Team.
Risk and
Compliance: Establish and maintain systems and procedures to ensure legal and
regulatory compliance and mitigate operational risks.
Stakeholder
Relations: Build and maintain strong relationships with internal and external
stakeholders, including employees, members, local providers, and commissioners
in the changing healthcare environment
Performance
Reporting: Assess departmental/service performance through data analysis and key
performance indicators (KPIs), report results recommend improvement strategies
to the board and oversee their implementation.
Continuous
Improvement: Identify opportunities to improve the efficiency and effectiveness of
clinical or support services or transferrable best practice, overseeing the
implementation of changes to boost quality and productivity.
Business
Development: Identify and develop new income streams for OWLS, Primary Care
Networks and member practices, directly and/or in partnership with other
providers.
Person Specification
Qualifications
Essential
- Degree level or relevant role-related experience
Key Skills
Essential
- Exceptional leadership, organisational, and decision-making abilities
- Strong analytical, problem-solving, and strategic thinking skills
- Excellent written, verbal, and interpersonal communication abilities
- Extensive experience and understanding of a range of business functions (HR, Finance, IT, etc.)
- Proficiency in data analysis
Experience
Essential
- Substantial background in senior management or operations management, with a proven record of driving change and delivering results.
- Demonstrable understanding of primary care, the broader health and social care system and the commissioning landscape
Person Specification
Qualifications
Essential
- Degree level or relevant role-related experience
Key Skills
Essential
- Exceptional leadership, organisational, and decision-making abilities
- Strong analytical, problem-solving, and strategic thinking skills
- Excellent written, verbal, and interpersonal communication abilities
- Extensive experience and understanding of a range of business functions (HR, Finance, IT, etc.)
- Proficiency in data analysis
Experience
Essential
- Substantial background in senior management or operations management, with a proven record of driving change and delivering results.
- Demonstrable understanding of primary care, the broader health and social care system and the commissioning landscape
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
