Job summary
There has never been a better time to work in
healthcare helping to deliver high quality NHS services to patients. Why not
take your next career move and come and join our team in West Lancashire as we
are looking to recruit a Service Coordinator.
- Full
time, permanent contract, working 5 days a week flexibly across the hours of the service which runs from Monday-Saturday
- Salary £23,920 - £24,960 depending on experience, and subject to pay review
- Excellent
holidays and NHS Pension benefit
- Company
Laptop and mobile phone allowance
- Based
in Upholland, but must be prepared for business travel within West
Lancashire (full UK driving licence essential)
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
The postholder would be responsible for contributing to the coordination of staff; appointments and service delivery across the West Lancashire Enhanced Access Service.
We are looking for someone with experience and knowledge of GP Practice, equipped with effective organisation skills; experience of EMIS or similar Primary Care systems and wanting to work within a positive proactive team. If this is you, then we would like to hear from you.
About us
OWLS CIC is West Lancashire GP Federation was created to enhance the delivery of health and care services to our local population. We have full membership of the 15 general practices covering a population of 114,000 across three Primary Care Networks.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Job description
Job responsibilities
- To undertake service coordination for the OWLS contracted Access Services to ensure high quality of provision across multiple sites both within and out of hours
- Participate in the onboarding and induction of new staff
- Liaise with locum agencies
- Coordinate staffing through rota management
- Communicate to staff information on rotas and available / short notice gaps
- To be responsible for the management of all referrals within the Access Services within post clinics.
- Conduct audits of referrals and tasks generated by clinics with robust checks and escalation of any delays breakdown in processes
- Support the coordination of the supplies and the stock systems at each site
- Coordinate the clinical audits with the nominated lead GP
- Site audits of environment to include health & safety checks and the assurance of infection control
- Provide data reports for the OWLS Clinical Governance Committee including patient surveys at request from your manager or for other meetings or requirements
- Ensure any incidents and complaints are managed in accordance with the OWLS Policies and Procedures
- Attend meetings with the Access staff/teams which may be scheduled out of hours
- Ensure all alerts and significant communications are shared and cascaded within the Access Service Teams
- To provide coordination and support to the multiple sites and members of staff who operate at a weekend and evenings within the Access Service and have close liaison with the weekend supervisors
- Troubleshoot in times of need to ensure service provision is continual and be the first point of contact for staff members that require support within hours (Monday-Saturday) and as part of an on-call rota
- Assist in the development of standard operating procedures to ensure we deliver robust and effective processes to contribute to the provision of a high-quality service.
- Contribute to service financial and contract standards
- Participate in the on-call rota with team members alongside management.
Job description
Job responsibilities
- To undertake service coordination for the OWLS contracted Access Services to ensure high quality of provision across multiple sites both within and out of hours
- Participate in the onboarding and induction of new staff
- Liaise with locum agencies
- Coordinate staffing through rota management
- Communicate to staff information on rotas and available / short notice gaps
- To be responsible for the management of all referrals within the Access Services within post clinics.
- Conduct audits of referrals and tasks generated by clinics with robust checks and escalation of any delays breakdown in processes
- Support the coordination of the supplies and the stock systems at each site
- Coordinate the clinical audits with the nominated lead GP
- Site audits of environment to include health & safety checks and the assurance of infection control
- Provide data reports for the OWLS Clinical Governance Committee including patient surveys at request from your manager or for other meetings or requirements
- Ensure any incidents and complaints are managed in accordance with the OWLS Policies and Procedures
- Attend meetings with the Access staff/teams which may be scheduled out of hours
- Ensure all alerts and significant communications are shared and cascaded within the Access Service Teams
- To provide coordination and support to the multiple sites and members of staff who operate at a weekend and evenings within the Access Service and have close liaison with the weekend supervisors
- Troubleshoot in times of need to ensure service provision is continual and be the first point of contact for staff members that require support within hours (Monday-Saturday) and as part of an on-call rota
- Assist in the development of standard operating procedures to ensure we deliver robust and effective processes to contribute to the provision of a high-quality service.
- Contribute to service financial and contract standards
- Participate in the on-call rota with team members alongside management.
Person Specification
Qualifications
Essential
- Good standard of General Education to NVQ Level 4 or equivalent experience
Experience
Essential
- Experience of working within Primary Care/GP Practice settings
- Excellent Administrative, organisational and communication skills
- Negotiation and Persuasion skills
- Good standard of IT skills/proficiency in MS office suite of products
Desirable
- Experience of contributing to service changes and improvement
- Evidence of implementing or contributing to new service development and delivery
Personal Qualities
Essential
- Highly motivated with integrity, high standards, and emotional intelligence
- Flexible to the needs of the service and priorities
- Exceptional communication and interpersonal skills
Skills and Behaviours
Essential
- A role model who actively portrays and promotes organisational values and desired organisational behaviours.
- Has highly developed interpersonal skills with the ability to build relationships.
- Is able to achieve commitment and support using integrity and influence.
- Be able to build relationships and work constructively and collaboratively with the a range of colleagues including direct team members; senior managers and external contacts for the service.
- To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
- Ability to travel to meet the requirements of the post
Desirable
- Basic IT skills.
- Knowledge of Emis and Docman.
- Experience of working with an electronic rota system
Person Specification
Qualifications
Essential
- Good standard of General Education to NVQ Level 4 or equivalent experience
Experience
Essential
- Experience of working within Primary Care/GP Practice settings
- Excellent Administrative, organisational and communication skills
- Negotiation and Persuasion skills
- Good standard of IT skills/proficiency in MS office suite of products
Desirable
- Experience of contributing to service changes and improvement
- Evidence of implementing or contributing to new service development and delivery
Personal Qualities
Essential
- Highly motivated with integrity, high standards, and emotional intelligence
- Flexible to the needs of the service and priorities
- Exceptional communication and interpersonal skills
Skills and Behaviours
Essential
- A role model who actively portrays and promotes organisational values and desired organisational behaviours.
- Has highly developed interpersonal skills with the ability to build relationships.
- Is able to achieve commitment and support using integrity and influence.
- Be able to build relationships and work constructively and collaboratively with the a range of colleagues including direct team members; senior managers and external contacts for the service.
- To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
- Ability to travel to meet the requirements of the post
Desirable
- Basic IT skills.
- Knowledge of Emis and Docman.
- Experience of working with an electronic rota system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
