Enhanced Access Receptionist

Job description

Job responsibilities

Key Duties and Responsibilities

The following are the core responsibilities of the receptionists. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Provide a high level of customer service skills, being friendly and welcoming to the patients coming into the clinic
• Follow instructions and procedures precisely
• Work in a team but use your own initiative, to be able to work independently, efficiently, and effectively.
• To take responsibility and accountability for managing own workload.
• Be inclusive and support access to services
• Use effective communication and conflict management skills deal with people who may be angry or upset
• Be confident and competent using the phone
• Ensure tidiness of properties in which you are responsible for the day.
• Working collaboratively with the clinical team, seeking guidance when necessary for patient related matters
• Attend relevant meetings as a participating member and contribute to service development
• Use knowledge and competence in computer skills, in order to access drives, databases, email and approved internet resources and to appraise sources of information and their evidence base.
• Adhere to policies and procedures and work within scope and remit.
• Maintain a healthy and safe work environment for self and colleagues.
• Maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary.
• Maintaining accurate patient records on EMIS
• Act as the nominated Fire Marshall.

CommunicationTo actively communicate with staff and managers (internal and external) to assist service delivery.

To communicate across the reception teams to implement best practice and work collaboratively across the reception pool as required.

Reflect the diversity of needs in the local healthcare community by using all available resources to facilitate access to the service where there are barriers to communication and understanding.

Education, Training & Development

To support a learning environment in which quality, performance and development can flourish and to contribute to development.

To participate in an annual development review (PDP) and with the line manager, identify areas of need for personal development to meet service and personal objectives.

Maintain Mandatory Training requirements

Flexibility

The post holder may be required to vary hours of work in agreement with the Operations Manager/Service Coordinators to support the requirements of the business

From time to time the post holder may be required to provide other duties to support the requirements of the Management, Board or needs of the business. Our promise to you is that this will always be balanced and equitable in line with the person specification.

Person Specification

Qualifications

Essential

• Good Basic Education, Literate and Numerate

Desirable

• Qualified to NVQ level 2 in Customer Service or Administration.

Experience

Essential

• Experience of working as a receptionist in a medical setting.

Desirable

• Experience of working in primary care.
• Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Out of Hours West Lancashire CIC Ltd

Address

Hants Lane Clinic

Hants Lane

Ormskirk

Lancashire

L39 1PX

Employer's website

http://westlancsnetworkplus.co.uk (Opens in a new tab)